Shopjoe レビュー 

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2026年7月2日

Dear Ron,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.

We understand your concerns regarding the unavailable replacement part and the delay in obtaining it. Please know that someone from our team will be reaching out to you and will provide updates as they become available.

We truly value your feedback and appreciate your patience and understanding. If you need immediate assistance, please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.

Shopjoe からの回答

2026年7月2日

Dear Valued Customer, 

Thank you for taking the time to share your experience. We're delighted to hear that your warranty claim was resolved smoothly and that our team was able to assist you in getting your replacement hose processed and delivered promptly.

We appreciate your patience regarding the initial email issue and are glad our representative was able to provide the correct contact information and guide you through the remaining steps. Providing knowledgeable, responsive, and efficient support is one of our top priorities, and it's rewarding to know our team was able to make the warranty process as seamless as possible.

Thank you for choosing Shop Joe. We truly appreciate your feedback and look forward to assisting you again whenever you need us.

Shopjoe からの回答

2026年7月2日

Hello Douglas, 

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you've experienced and understand how disappointing it is when a product does not perform as expected, especially when a replacement is not readily available.

We understand that the available resolution did not fully meet your needs. Please rest assured that one of our team members will be following up with you shortly to further review your case and determine whether there are any additional options available to help resolve this matter.

We truly appreciate your patience and the opportunity to make this right. Thank you for bringing this to our attention, and we look forward to assisting you further.

Shopjoe からの回答

2026年7月2日

Hello Rosaire, 

Thank you for your wonderful feedback. We're delighted to hear that the information we provided helped you reset your pressure washer and get it working again.

Providing knowledgeable, responsive, and supportive assistance is one of our top priorities, and it's always rewarding to know that our guidance made a positive impact on your experience. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering the level of service our customers deserve.

Thank you for choosing Shop Joe, and we look forward to assisting you again whenever you need us. Enjoy using your pressure washer!

Shopjoe からの回答

2026年7月2日

Hello Nelson,

Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and we understand how frustrating it can be to experience a wait while seeking assistance.

While we regret that we were not able to provide the outcome you were hoping for, our representative did provide detailed information regarding the replacement part you were inquiring about. Additionally, after learning that the part you received was not the correct one for your unit, our representative explained the issue and provided guidance to help identify the correct replacement part for your machine. Our goal is always to ensure our customers receive accurate information and the best possible support throughout the process.

We truly appreciate you sharing your experience, as your feedback helps us identify opportunities to improve both our products and the service we provide. Thank you for giving us the opportunity to assist you.

Shopjoe からの回答

2026年7月2日

Hello Dan, 

Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered with your mower and understand how disappointing it must have been, especially after experiencing a similar issue with the replacement unit.

We also understand your frustration with the outcome of your case. While we recognize this was not the resolution you were hoping for, the resolution provided was the one applicable to your unit based on the information available at the time.

We appreciate your honest feedback, as it helps us identify opportunities to improve both our products and the overall customer experience. Thank you again for sharing your thoughts with us.

Shopjoe からの回答

2026年7月12日 に更新

Hello Sam, 

Thank you so much for your wonderful review! We're truly grateful for your kind words and are thrilled to hear that you had such a positive experience with Percival and the Shop Joe team.

Providing exceptional customer service is something we take great pride in, so it's incredibly rewarding to know that our team's responsiveness, professionalism, and commitment to standing behind our products made the process smooth and enjoyable for you.

We'll be sure to share your thoughtful feedback with Percival and the rest of the team—they'll be delighted to know their efforts made such a positive impact.

Thank you again for your trust, your support, and your positive rating. We truly appreciate you being a valued Shop Joe customer!

Shopjoe からの回答

2026年7月2日

Dear Valued Customer,

Thank you for taking the time to share your experience and for bringing this matter to our attention.

We sincerely apologize for the frustration and inconvenience you have experienced throughout the warranty process. We understand how disappointing it must be, especially after purchasing an extended warranty with the expectation of receiving timely support and a smooth customer service experience. We also recognize the impact that the delays and uncertainty have had on your planned work, and we regret that your experience has not met your expectations.

Please accept our sincere apologies, as this is not the level of service we strive to provide. We are committed to delivering a positive customer experience, and we understand how important clear communication, timely assistance, and reliable support are to our customers.

We truly value your feedback, as it helps us identify opportunities to improve not only our customer service processes but also our overall product support and service standards. Your comments will be carefully reviewed internally so that we can better understand what occurred and continue improving the experience we provide.
Please rest assured that a member of our team will be reaching out to you regarding this matter. We appreciate your patience while we review your concerns and ensure that the appropriate follow-up is carried out.

Once again, we sincerely apologize for the inconvenience and disappointment this experience has caused. Thank you for your patience, understanding, and for taking the time to share your feedback with us. Your comments are important and will help us continue to improve the quality of our products and the level of service we provide to all of our customers.

Shopjoe からの回答

2026年7月2日

Dear Valued Customer,

Thank you for taking the time to share your feedback and for bringing this matter to our attention.

We sincerely apologize for the frustration and disappointment you experienced. We understand your concerns regarding the product information, particularly the lower PSI requirement, and we regret any inconvenience caused by the way this information was presented. We also apologize for any confusion regarding your refund and the amount that was deducted.

Your feedback is important to us, as it helps us identify opportunities to improve both our product information and our customer service experience. Please be assured that we will review the concerns you have raised internally to better understand what occurred.

If there is anything further we can assist you with, or if you have any additional questions, please do not hesitate to reach out to our customer support team. We appreciate your patience and understanding, and thank you again for sharing your experience with us.

Shopjoe からの回答

2026年7月2日

Hello Alan,

Thank you so much for your kind words and for taking the time to share your experience with us.

We truly appreciate your positive feedback and are delighted to hear that our customer service team was able to respond promptly and provide the support you needed. Our team is committed to going above and beyond to assist our customers, so it's rewarding to know that our efforts made a positive difference in your experience.

Your feedback means a great deal to us and serves as encouragement for our team to continue delivering the high level of service our customers deserve. Thank you once again for your support and for choosing us. We look forward to serving you again in the future!

Shopjoe からの回答

2026年7月2日

Dear Valued Customer,

Thank you for taking the time to share your feedback and for bringing this matter to our attention.

We sincerely apologize for the disappointment and frustration you experienced. We understand how discouraging it must have been to seek assistance for your unit, only to feel that there were no repair options available, particularly when you were willing to pay for a repair rather than replace the entire unit. We regret that your experience with our customer service did not meet your expectations, as this is not the level of service we strive to provide.

We truly value your feedback, as it helps us identify opportunities to improve both our product support and the overall customer service experience we provide. Your comments will be reviewed carefully so we can better understand what occurred and evaluate how we can continue improving our communication and support processes.
Please rest assured that a member of our team will be reaching out to you regarding this matter to discuss your experience further.

Once again, we sincerely apologize for the inconvenience and disappointment this has caused. Thank you for your patience, understanding, and for taking the time to share your feedback. Your comments are greatly appreciated and play an important role in helping us improve.

Shopjoe からの回答

2026年7月2日

Hello Mary, 

Thank you for your wonderful feedback. We’re delighted to hear that our technical support team was able to walk you through the setup process and get your SPX3000 working perfectly.

Providing knowledgeable, responsive, and supportive assistance is one of our top priorities, and it’s always rewarding to know that our team made a positive impact on your experience. Your kind words are truly appreciated and will be shared with our technical support team as encouragement to continue delivering the level of service our customers deserve.

Thank you for choosing Shop Joe. We hope you enjoy using your SPX3000, and we look forward to assisting you again in the future.

Shopjoe からの回答

2026年7月1日

Dear Joanne,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.

We understand your concerns regarding the delays in receiving the replacement parts and the time spent trying to obtain assistance. Please know that our team will reach out to you to provide further assistance and help address your concern.

We truly value your feedback and will review this matter with our team to help improve our customer service experience. If you need immediate assistance, please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.

Shopjoe からの回答

2026年7月1日

Dear Valued Customer,

Thank you for taking the time to share your feedback. We truly appreciate your kind words and are pleased to hear that you found our team responsive in addressing the delivery issue.

While we sincerely regret that your order did not arrive as expected, we're glad we were able to resolve the situation promptly. Providing timely support and ensuring our customers' concerns are handled with urgency and professionalism are top priorities for us. We understand how important reliable delivery is, and we continuously work with our logistics partners to improve our processes and prevent similar issues from occurring in the future.

Your patience and understanding throughout the resolution process mean a great deal to us. Thank you for giving us the opportunity to make things right. We value your trust and look forward to serving you again with an even better experience next time.

Shopjoe からの回答

2026年7月1日

Hello Dave,

Thank you for taking the time to share such a thoughtful review. We sincerely appreciate your kind words and are delighted to know that your experience with both our products and our customer service exceeded your expectations.

At Shop Joe, we are committed to delivering not only high-quality products but also exceptional service and support throughout every stage of our customers' experience. Your recognition that we genuinely care about the performance of our products is especially meaningful, as it reflects the dedication and hard work our entire team puts into ensuring reliability, quality, and customer satisfaction.

Your recommendation is truly one of the highest compliments we can receive, and we are honored to have earned your trust and confidence. We greatly value your support and look forward to the opportunity to serve you again in the future. If there is ever anything we can assist you with, please don't hesitate to reach out—we're always here to help.

Thank you once again for choosing Shop Joe and for being a valued customer

Shopjoe からの回答

2026年7月1日

Hello Jack,

Thank you for taking the time to share your experience and for your kind words about our customer service. We truly appreciate your feedback.

While we're sorry that your original snow blower was no longer in production, we're pleased to hear that our team was able to provide a solution that made the transition simple and convenient. Our goal is always to offer fair, practical resolutions that allow our customers to continue enjoying products that meet their needs, and we're delighted to know that you were able to select other equipment that works well for you.

Providing a seamless and positive customer experience is one of our highest priorities, and it's rewarding to know that our team was able to make the process easy and stress-free from start to finish. Your satisfaction is incredibly important to us, and feedback like yours reinforces our commitment to delivering both quality products and exceptional customer support.

Thank you once again for choosing Shop Joe and for placing your trust in us. We sincerely appreciate your business and look forward to serving you again for many years to come.

Shopjoe からの回答

2026年7月1日

Hello Chris, 

Thank you so much for your wonderful feedback! We’re truly delighted to hear that all the products you’ve purchased have exceeded your expectations and have been awesome to use.

Knowing that our products have consistently delivered a great experience means a great deal to our team and inspires us to continue providing reliable, high-quality tools and equipment for our customers.

Thank you again for your continued trust and support. We sincerely appreciate you choosing Sun Joe and look forward to serving you for many more projects to come!

Shopjoe からの回答

2026年7月1日

Hello Diana, 

Thank you for taking the time to share your feedback! We’re delighted to hear that you were satisfied with the prompt customer service you received regarding your Aqua Joe 50-Ft x 5/8-Inch FiberJacket Hose.

Providing responsive and helpful support is just as important to us as delivering durable, high-quality products, and it’s wonderful to know we met your expectations.

Thank you again for choosing Aqua Joe. We truly appreciate your support and look forward to serving you again in the future!

Shopjoe からの回答

2026年7月1日

Hello Barry, 

Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for your experience, as this is not the level of service we strive to provide.

We understand your disappointment regarding the availability of repair parts for your pressure washer and recognize how frustrating this situation must be. Please know that we take your concerns seriously.

A member of our team will be reaching out to you shortly to further review your case and determine how we may best assist you.

Once again, we sincerely apologize for the inconvenience. We truly value your feedback, as it helps us identify areas for improvement, and your comments will be shared with our team for future product and service enhancements.

Shopjoe からの回答

2026年7月1日

Hi Sharon,

Thank you for bringing this matter to our attention. We sincerely apologize for your experience, as this is not the level of service and support we aim to provide.

We completely understand your frustration regarding the trimmer string for your 24V-LT12-LTE being out of stock, especially since you only purchased the trimmer a year ago. We know how crucial it is to have your equipment ready to go during the summer months, and sitting on a waiting list is incredibly inconvenient. Please rest assured that since you are already on our notification list, you will be alerted the absolute moment the product becomes available. 

We truly value your feedback, as it helps us identify areas where we can improve our stock availability and customer service. Once again, we sincerely apologize for the inconvenience and the delay, and we thank you for your patience and understanding.