Silly George レビュー 795

TrustScore 5段階評価の4

3.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

As an older, pale woman, I have needed mascara my whole life to look "alive." But my retirement activities, horseback riding, camping, dog training and carriage driving, are not makeup friendly. I am... もっと見る

5つ星のうち5の評価

I've been a subscriber to their lash sets for almost a year now. I absolutely love them! I've recommended them to many people. Everyone tells me they look so natural. Each set lasts well over 7... もっと見る

5つ星のうち5の評価

I’m a 43 mom of two so I’m always looking for ways to be more low maintenance while still feeling put together. When I tell you I’ve tried EVERYTHING when it comes to eyelashes, I’m not exaggerating.... もっと見る

5つ星のうち5の評価

It is a rare moment when a product lives up to its internet hype, and Silly George’s lashes actually, really do. Cursed with short eyelashes, I always found the time and expense of extensions ridic... もっと見る

企業情報

  1. 化粧品店

当該企業による記述

We.Do.Lashes. NEW LinerBond adhesive eyeliner now launched! 🚀 Get ready to up your lash game.


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

795件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 27%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I love the hearts mascara and have had…

I love the hearts mascara and have had several, so on the one occasion I had bought one that had a faulty brush head, I wrote an email, including a photo, to let them know. 2 hours later ( how amazing to receive such a swift reply!) I was sent a reply and apology and offered an immediate replacement. It arrived promptly. What service, I shall keep ordering.

2023年12月6日
自発的なレビュー
5つ星のうち1の評価

Returned the product and they are…

Returned the product and they are refusing to give me my money back. DONT BUY!!!!

2024年1月12日
自発的なレビュー
Silly George ロゴ

Silly George からの回答

Hi Caroline, I'm sorry to hear you're having trouble with your order. I've had a meeting with my team this morning to discuss your order.

It seems as though your original order was unable to be delivered and sent back to us. The timeline shows that you opened a chargeback on your credit card to to not receiving your order, but also contact us and we resent your order at our own cost. Subsequently, you contacted us about sending back for a refund, which we agreed to. But because of the chargeback still in place, your funds are frozen while your bank reviews the chargeback. I can see in your order details that my team has tried twice to refund you, but is unable to process due to the chargeback. They've been in communication with you, and you've agreed to cancel the chargeback so we can refund you, but our system has not seen that cancellation come through yet. Again, it's not that we're refusing, our team has been very helpful in trying to get you sorted, but the chargeback situation is physically blocking us.

As soon as we receive notice that your chargeback has been cancelled, please know that we'll initiate the refund immediately. I hope that helps clarify, in case there was any confusion!

Best,
Silly George Team

5つ星のうち5の評価

Lashes to LOVE!!!

I have NEVER been good with putting on false lashes. Even though I'm a performer and would often need to wear them, it would take me forever to get the glue right and the lash to stick or the magnets didn't hold well, yadda, yadda. BUT, I am in love with the Linerbond and the natural line of lashes from Silly George. I don't usually gush about products but they have made it not only simple but the lashes look so natural. I just ordered my 3rd and 4th set to try. If you have trouble with applying lashes like I have had, these are worth every penny.

2023年12月7日
自発的なレビュー
5つ星のうち1の評価

Service is terrible

Service is terrible. They have no control over inventory and let orders run over. When items ship out way late they offer no form of upgraded shipping in order to compensate for their inventory mismanagement.

2023年12月11日
自発的なレビュー
Silly George ロゴ

Silly George からの回答

Hi Shannon,

Sorry to hear about your experience. Yes, we did run into an out of stock situation for an item in your order, and I see that it took 10 days for your order to ship out. Sorry about that. We did email at that time to let you know, and offer your a refund or change of lash style. In these cases, if we don't hear back we assume you're happy to wait. I understand your frustration though, and do apologise again for the situation, we understand that it would be frustrating (we're shoppers too!).

I see that you received your order shortly after your review, so I hope you're loving your lashes!

Thanks for the feedback and we're working on our systems so that we avoid running out stock in the future!



Best,
Silly George Team

5つ星のうち5の評価

Fantastic customer service and a great product, too!

I ordered Silly George lash serum from Amazon and the tube I received developed a bad smell after about two weeks. I contacted the company to see if it was safe to keep using it and they offered to replace the tube, even though I had purchased from Amazon, not from sillygeorge.com. The new tube shipped within two hours! I was so impressed with that customer service. My new tube seems much better than the old one. It's still too soon to determine how well the serum is working (I've only been using it about a month), but my lashes feel softer and I'm looking forward to seeing them start growing soon.

2023年11月12日
自発的なレビュー
5つ星のうち1の評価

Terrible business practices

I’ve ordered from Silly George before, but this time they really dropped the ball. First, they said they oversold a serum I ordered and would ship my order in 1-2 weeks. Ok - annoying, but fine. It’s been nearly a month with no correspondence, and I get an unrelated email today about the SALE on serum that they’re having (obviously in stock???). I emailed them about it, and they then told me the OTHER item I ordered and already paid for was now sold out. No meaningful, sincere apology about the wait or the clearly forgotten order. This is horrible business practice, and is making them begin to seem like scammers to me. Will I ever get anything I paid for?

I’m happy to edit my review if they fix what they’ve done adequately.

2023年11月15日
自発的なレビュー
5つ星のうち3の評価

I’ve been using the silly George lash…

I’ve been using the silly George lash serum 2x day for 1 month & have not noticed any change in my lashes. Going to continue using, hoping it just takes a little bit longer & I’ll see results. But so far, I’m not impressed at all. I’ve used other lash serums & seen much more significant results in much less time.

2023年11月14日
自発的なレビュー
5つ星のうち1の評価

One month and still waiting. Is this a scam?

As with other reviews, I ordered the serum on 14 October when they said delivery would be at the end of the month and, for waiting, they’d include a free mascara with the order. I have chased up and been told ‘next week’ by email. Nope. Didn’t happen. It’s 14 NOVEMBER now. Not heard back. Is this a scam company?

2023年11月14日
自発的なレビュー
5つ星のうち1の評価

Same as others

Same as others! Ordered 2.5 weeks ago and has not shipped because they haven’t got stock!! I had to email them about it for them to say anything. I will never buy from them again. Selling stock they don’t have! Let’s see how I go getting a refund 🙃

2023年11月14日
自発的なレビュー
5つ星のうち1の評価

Never received it

I ordered the serum on Oct. 14th and had to chase them to learn that there's an issue with the stocks (seeing similar reviews here).
Since I asked for an update on Oct. 20th, they've been saying oh sorry it will be delivered this week oh no next week ...
Still have no visbility , waiting for a refund to be issued since waiting a month is not acceptable.

2023年11月1日
自発的なレビュー
5つ星のうち2の評価

Rubbish mascara, serum verdict still unknown…

I have the serum and mascara. All the hype and I’m not convinced of either. I’ll give the serum 2 more weeks (making it a 6 week trial in total..) but the mascara is terrible, and you give that a skip in my opinion. It doesn’t hold any curl and gets so clumpy when you add multiple layers. The only good part is it’s easy to take off. Meh. Back to good ‘ol Maybelline I go..

2023年11月9日
自発的なレビュー
5つ星のうち1の評価

Cannot review the actual product as I…

Cannot review the actual product as I still have not received it. Bought a MONTH ago. Advertised processing time is 1-2 days. They sent an email saying they made a mistake (to a lot of people it would seem) and would add a mascara in or we could cancel the order. So they got two stars (instead of one) for some rudimental customer service. I also received autogenerated email asking for a review on here - so here it is. Leaving this for others in the future as to be aware as I have now found similar complaints in the past not just as a once off. They seem to delete social media comments to potentially mislead consumers about the occurrences as well.

Edited: And now they get a one star because they are definitely deleting comment from social media to ensure lack of transparency to customers. Unethical. And still have not received product as per 1st December. They continue to delete or report posts to try and mislead consumers.

2023年10月10日
自発的なレビュー
5つ星のうち5の評価

Silly George lash serum is like magic

Silly George lash serum is by far the best I have ever used and I’ve tried quite a few different brands. After having my babies, my hair, eyelashes and eyebrows all went really sparse and my eyelashes never got back to how they used to be pre children. I started using the silly George lash serum and now they are even thicker and longer than they were before. I don’t normally do reviews but I absolutely love this product, I had to let people know how good it is.

2023年7月1日
自発的なレビュー

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