I had a call and training with both Amber Manly and Miro. This was the first time I had used a printer like this and I was only about 2 weeks into my new job so this was all new to me. But the trainin... ãã£ãšèŠã
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Great piece of software & equipment. the team at silver fox were really helpful when buying especially Amber who explained what the capabilities of the silver fox printer are Miro was brilliant... ãã£ãšèŠã
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Amber has been brilliant to deal with. Easily contactable through various platforms to discuss anything. She makes ordering new labels easy and helps us understand which labels may be best for a spe... ãã£ãšèŠã
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Best cable label company We came over from another supplier Actually another supplier who were offering terrible after sale care and service We decided to make the jump to Silver Fox and... ãã£ãšèŠã
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Silver Fox is a leading manufacturer of cable, wire, and pipe labels for various sectors worldwide, including Rail, Data, Power, Construction, Renewable Energy, and Oil & Gas. Based in the UK, Silver Fox ships globally either direct or by their ever-growing network of distributors. Silver Fox is unique in the marketplace having its own in-house software and time-saving solutions developed and manufactured at the head office in Hertfordshire.
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Unit 2 Swallow Court, AL7 1SA, Welwyn Garden City, è±åœ
- +44 (0) 1707 373727
- sales@silverfox.co.uk
- silverfox.co.uk
4.9
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Miro Wachulski was excellent he helpedâŠ
Miro Wachulski was excellent he helped guide me through this program with no issues. He made it very easy to follow directions very big help much appreciated.
Thank you
2024幎11æ26æ¥
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Silver Fox ããã®åç
Hi Derek
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Miro was really great at assisting with software update
Miro was really great at assisting with an issue I had with a software update
2024幎11æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Mark
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Excellent customer service
Excellent customer service. Attention to detail was brilliant.
2024幎11æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Chris
Thanks for your review - we really appreciate it.
Don't forget that you can book free of charge training on printing the labels with our support team.
10 minutes of training could save you hours in the long runâcontact us to book it.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great customer service
I enjoy working with the SilverFox team. Their pinter is an excellent addition to our company workflow. Miro is very communicative and ready to help promptly. Getting support when I need it is precious to me because it allows a working day to go smoothly. Thank you, Miro, for the training and all the support.
I am looking forward to working with you and Amber again.
2024幎11æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Oksana
Thank you for your kind review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro and Amber - they are both fantastic assets to the team.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
License Move Between Computers
Moving to a new computer did not start out good by myself so emailed SilverFox at 09:00. Got a response from Miro Wachulski at 09:20. We setup a Teams call at 9:45 and everything was up and running within 5 minutes. Excellent job and keep it up...
2024幎11æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Peter
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage. It's brilliant to see those time stamps on there showing just how quickly the team responds to queries. They are targeted on these metrics, so I will pass your feedback on to Miro.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Thank you Miro Wachulski!
Miro Wachulski assisted me very well with my issue with the LabelFlex software licensing.
2024幎10æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Jon
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Miro fixed my problems!
I was having some issues with the printer so Miro gave me a technical lesson on how to setup the machine and print the labels we require! I was really impressed with the help Miro gave me and he spent time showing me a number of different useful ways to use the software for various bits of equipment I will need labels for.
2024幎10æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi John,
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
New Software has Bugs!
Used silver Fox labels for many years with same software on a PC but had to upgrade to the latest software when upgraded PC. Problem after problem then arose and ended up discovering that the new software had a major bug in it (well at least 1 I know of)!
Miro did find it and offered a quick get-around fix but it seems apparent that the new software is not properly tested. Not impressed Silver Fox!
2024幎10æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hello, Pete.
Thank you for taking the time to share your experience. We're glad you reached out to our support team, and Iâm pleased that Miro was able to assist and resolve the issue with a same-day fix. Iâll be sure to pass on your thanks to him.
The software in question is a third-party solution we originally developed in 2011 for another company, along with a matching label range. The label templates youâre referring to were withdrawn by our client in 2018. When we introduced an updated software version in 2021, we chose to include these older, now obsolete templates to support customers who still rely on them, even though they were no longer required for the new software. This update included a range of changes, such as compatibility with Windows 11, support for 4K screens, a refreshed user interface, and functional improvements with help videosâall of which required significant additional work to adapt these legacy templates.
Bringing these older templates into the updated software came with certain limitations, as you noticed, such as the inability to select specific print lines or control line numbers on the older, withdrawn templates. We faced the choice of either omitting these templates entirely or bringing them forward with some reduced functionality. We opted to include them for continuity, even though some features would not be fully supported on these legacy templates.
Weâve also introduced various updates and developments over the last 13 years, all aimed at enhancing your labelling experience. When you reached out to us on 10 October, Miro was able to provide a quick modification to help address the specific limitations you encountered on the same day, and we followed up to ensure everything was running smoothly.
We understand that these issues may have been frustrating, and weâre here to help. Please donât hesitate to reach out directly on 01707 37 37 27 or at support@silverfox.co.uk if thereâs anything further we can do.
Thank you once again for your feedback. Weâre committed to supporting you now and into the future.
All the best,
Alexander Michaelson - Head of R&D and Support
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
From the moment I enquired about theâŠ
From the moment I enquired about the fox in the box the staff were most helpful, talked me through what I needed, item was shipped next day, when I set up the equipment they was on the phone to talk me through using it.
2024幎9æ25æ¥
Silver Fox ããã®åç
Hi Martin,
Thanks for your review - we appreciate it.
We work so hard to ensure our customers spend as little time worrying about labelling as possible!
If you need any more training or support in the future, please let us knowâit's all free of charge, and we're happy to help.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Really enjoy using this printer.
Really enjoy using this printer.
The training was very helpful and the after sales care has been second to none.
2024幎10æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Dan,
Thanks for your review - we appreciate it.
We work so hard to ensure our customers spend as little time worrying about labelling as possible!
If you need any more training or support in the future, please let us knowâit's all free of charge, and we're happy to help.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Miro was a great help with the printerâŠ
Miro was a great help with the printer set up today and very efficient in knowing how the software worked and how to fault find on the printer. He was also very friendly and a credit to your company.
2024幎9æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Steven
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro, who ran your training session.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Silver Fox ããã®åç
Hi Catherine,
Thanks for your review - we appreciate it.
Don't forget that you can book free of charge training on printing the labels with our support team.
10 minutes of training could save you hours in the long runâcontact us to book it.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great support once again
Great support once again. Miro you are the best mate.
2024幎9æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Antonios
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro, who ran your training session.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Prompt License Issue Resolution Offshore
As an Offshore Asset Coordinator, having the ability to print cable labels on-demand is an often critical part of my work. Miro Wachulski offered prompt service to clarify and apply my company's software license, ensuring no gap in service.
2024幎9æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Michael
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro. He is an asset to the team.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great product and Customer Service
We have dealt with Amber throughout the ordering and setting up of our Label machine and she has been nothing but helpful! The machine is great and easy to use, support was also offered in a timely manner.
2024幎9æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Niamh
Thanks for your review. Amber is such a great asset to the team, and we must say her customers love speaking to her.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great labelling machine
Great labelling machine, easy to use and customer service is excellent. Would highly recommend
2024幎9æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Simon
Thank you for your review. We really appreciate it.
I'm glad to hear that the team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Really useful labelling software whichâŠ
Really useful labelling software which makes our job a lot easier, great customer service. Ambers always really helpful.
2024幎9æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Dan
Thanks for your review. Amber is such a great asset to the team, and we must say her customers love speaking to her.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
For me an excellent product
I was using another brand of wrap on labels but found them to be a bit too translucent. Tried Silver Fox and they are better suited to my application. Had some issues with the license key but was helped quickly with Tech support Miro. Timely responses and even a Teams call. Cant ask for anymore.
Thanks for your patience Murray
2024幎9æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Murray
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro. He is an asset to the team.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great Customer Service
Dom Michaelson was extremely helpful throughout the quoting and ordering process, providing quick turnaround times and prompt responses. Thank you Silverfox!
2024幎9æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Casey
Thank you for your review.
We're so pleased you had a good experience with Dom. He works so hard to ensure that all the customers' needs are met and is highly knowledgeable when answering questionsâwe're lucky to have him!
I will pass your feedback along.
Please do contact us with any future labelling queries. We're happy to help!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Product and team are brilliant
Product is brilliant, exactly what we needed to label all our cables onsite.
Silver Fox team cant do enough for you either following purchase, Dom, Alex thank you.
Highly recommend
2024幎8æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Silver Fox ããã®åç
Hi Dan
Thank you for your review.
We're so pleased you had a good experience with Dom and Alex. They and the rest of the Silver Fox team work tirelessly to ensure that we offer industry-leading customer service.
I will pass your feedback along.
Please ensure you get the most out of the solution and book your free-of-charge training with the team. We're happy to help!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
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