Silvermine レビュー 

Great, ordered a item and it arrived next day, very well packed, so you know your item will be safe when it arrives, honeslty best packed item I have got in a long time

What a great company! Great customer service who go above and beyond and really make you feel valued. A mistake had occurred however that was immediately remedied with a fair resolution and a quick one! I will definitely place many more orders with these as I already have done after the great customer service I have received. Keep up the great work guys! Thank you again.

This is my second time purchasing from them, the items were received with 24 hours of ordering, great service!

This company/seller are fantastic, I tell you not.
I've ordered a few times from them and nothing but excellent customer service. All my items have come when stated, a problem I did have it was fixed extremely quickly with no hassle. With that experience you will use time and time again.
Would definitely recommend using thos company/seller.
💯

Great range of products, fast delivery and fantastic customer service! Couldn't recommend more for anyone interested in TCG!!

My delivery took a bit longer than the 2-3 days the site stated. While the delay from a weekend release makes sense, it would have been better if that was mentioned on the site from the start.

It's great knowing their Pokémon items are authentic Japanese products and are never resealed. Every order I've placed has had fast shipping and felt completely trustworthy.

My only small gripe is that popular items sell out so fast and don't seem to get restocked. It's a bit frustrating when you miss out on something you wanted.

They sent me the wrong item by mistake, but their customer service was fantastic. I emailed them and they sorted it out right away - the correct one arrived just two days later.

I purchased a sealed Pokémon 151C booster box for my collection. When it arrived, the outer box was visibly damaged, with a crushed corner and torn shrink wrap — completely unacceptable for a sealed collector’s item priced at £105. The packaging was solid, so the damage clearly occurred before dispatch.

When I raised this with Silvermine, they refused to recognise it as a defect, claiming that “standard trading card definitions” do not require mint condition unless requested at checkout. That’s not how UK consumer law works. Under the Consumer Rights Act 2015, goods must be of satisfactory quality and as described, and the condition of the packaging matters for collectible items. I should not have to request basic quality assurance in a note.

Only after quoting the law multiple times did they agree to refund me — but they continued to deny responsibility and acted like they were doing me a favour. Their own return policy also misstates the law, offering only 14 days for returns and mentioning admin/restocking fees even for defective items.

I’ve reported their conduct to Citizens Advice and Trading Standards, as consumers deserve better.

Buy from them only if you’re willing to risk receiving damaged goods with no upfront accountability.

IN RESPONSE TO THEIR REPLY
1. They downplayed the issue
Despite visible damage to a sealed product (crushed corner, torn shrink wrap), they initially denied it was defective. They claimed I should have left a note if I wanted “mint condition” — something unreasonable when buying a sealed collectible at full price.
2. They reframed the disagreement
In their Trustpilot response, they wrote that “we were unable to reach an agreement regarding the return arrangements” — implying I was being difficult. In fact, I only asked for what I am legally entitled to: a return with costs covered, or a partial refund if I chose to keep the item.
3. They imply their refund was generous
The refund is being portrayed as goodwill, when it is in fact a legal obligation under UK consumer law for faulty goods. Covering return postage is not optional — it’s required.
4. Customer focus seems performative
Their claim of reviewing policies feels like an attempt to appear responsive without admitting any actual wrongdoing. A collector shouldn’t need to request “mint condition” for sealed product to arrive undamaged.

⸻

Bottom line: I appreciate the eventual refund, but I’m disappointed by how the situation was handled — with deflection, vague reassurances, and a lack of accountability. I expect better transparency and respect for collectors and consumer law.

Update: After processing the item refund, they failed to reimburse my return postage. Only once I chased them did they admit it, calling it an “oversight” — but in earlier emails they never asked for my details, so it clearly wasn’t forgotten.

Ive used Silvermine a fair few times and they never fail to disappoint. The booster boxes are sealed, which is always a great start, pricing often the cheapest in the UK and depending when the order is placed, my orders delivered the next working day. With all of that, how can you fault them.
Keep up the great work

Excellent service, order came within 3 days fully sealed and packaged well. There is a note stating there might be delays if the product is being restocked. Will definitely order from them again.

Ordered numerous times of these,always 10/10 shipped quickly & securely.Wont go anywhere else for Japanese products 👌🏼

I met them at MCM Comicon in May, one of the ordering/shopping best experiences ever. The service, was great, and they have some of the best products out there at great prices! If you're ever on the fence from buying from them, do it! You won't regret it and you'll deffo do it again! Thanks again Simon! A SUPER happy customer here!

Great service throughout highly reccomend 😊

I ordered three of Pokémon Japanese booster boxes, and it’s been over three weeks with no sign of my purchase and the tracking has stayed the same since I’ve ordered. I’m waiting to do a bank charge back in a day or so.

Speedy delivery, products nicely packaged, items as promised, prices cheaper than other websites, free delivery, overall worth buying!

Silvermine got me out of a pickle.. Excellent service, ordered at 1pm, delivered 10am next day, DURING CHRISTMAS, will now be my go to company for Japanese.

Thanks again

Never heard of before, very happy I found this site though. Great price for booster box, perfect sealed condition and next day delivery! Definitely will order again.

The free shipping option is incredibly appealing, especially give the extensive selection of Japanese TCG products. New items even arrive right after their release date in Japan. I sincerely hope this shop continues to provide such exceptional service. I'm very satisfied!