レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Since I found Silvermine a month or two ago I've ordered so many Booster boxes they probably think I'm a reseller 😄 the experience has been excellent every time, consistently arriving next day if or... もっと見る

5つ星のうち1の評価

These guys are frauds they describe the product as sealed on they website and it comes to your door in the order unseal packs tampered with and weighed. Then when u email them about they say to you J... もっと見る

企業が回答しました

5つ星のうち5の評価

My Goat Tcg shop, come to play tournament every Tuesday and buy Japanese stuff every week, the staff are always warm and friendly and always got a good hit! 100 percent recommend

5つ星のうち5の評価

Always wary of new places but was happy to find this place was trustworthy! Ordered a Chinese Eeveelution Binder Box and it arrived within 2 days without issue! Item was in perfect condition and this... もっと見る

企業情報

  1. トレーディング カード専門店

当該企業による記述

We are located in Birmingham, specialized in sealed Japanese Pokemon, Weiss Schwarz and One-Piece trading card products.


連絡先

4.2

ほぼ満足

TrustScore 5段階評価の4

108件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 75%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(108)

過去12か月のレビュー数: 19件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

A Delightful Shopping Experience

The free shipping option is incredibly appealing, especially give the extensive selection of Japanese TCG products. New items even arrive right after their release date in Japan. I sincerely hope this shop continues to provide such exceptional service. I'm very satisfied!

2024年9月29日
5つ星のうち4の評価

Quick service

Quick service. The items sustained minor damage during shipping, but this didn't affect the unboxing experience. Considering the price and free shipping, it was a positive experience overall.

2024年9月25日
5つ星のうち5の評価

Hands down

Hands down, one of the best UK-based shops for Japanese trading cards. Free shipping, fast delivery, well-packed, and great prices. Couldn't ask for more.

2024年10月1日
5つ星のうち5の評価

Don't normally leave reviews not…

Don't normally leave reviews not because I don't want to just sometimes never think to do it. But my son got into tcg recently and we looked to start buying online and yeah I'm sure we all worry about making purchases but I can say without any hesitation that these guys are on the ball.ive had nothing but the best dealings with them so far. Everything we have ordered has basically been sent the same day if we have ordered early enough.i know this won't be the case all the time but it's the majority of the time. Point is if they can they certainly will. Have great confidence now after a number of deals that I can purchase anything from them regardless off cost and be super confident I'm getting looked after. Well dome to you and the team. Fantastic 🙏

2024年10月4日
自発的なレビュー
5つ星のうち1の評価

Worst company I ever seen

Worst company I ever seen, I ordered 6 stellar miracle booster boxes for the release dates, I just received 4 booster boxes so I run out so quickly, leaving customers without open more packs, I spoke with them and for the inconvenience they were going to put together with the 2 booster boxes left some extra things on it. And then they didn’t put any extra stuff for the inconvenience in the box. AVOID at all cost, do not recommend ❌⛔️

2024年7月26日
自発的なレビュー
5つ星のうち1の評価

TERRIBLE service

I ordered some products from here 2 weeks ago, and they sent an email saying that 'My order is on the way' on the same day of ordering. 2 weeks later and it still says the royal mail are yet to receive the package. Appalling service considering they're based in the UK, and should not take this long to arrive. I emailed them over a week ago and not heard anything back. Some of the worst service I have ever experienced with TCG products.

2024年7月25日
自発的なレビュー
Silvermine ロゴ

Silvermine からの回答

Hello there,

We sincerely apologize for the inconvenience caused by the delay in your recent order. We understand how frustrating this must be and deeply regret any inconvenience this may have caused.

To rectify the situation, we have processed a full refund for your order. The refunded amount should reflect in your account within the next few business days, depending on your bank's processing times.

As a token of our appreciation for your patience and understanding, we would like to offer you store credits worth £5 for use on any future purchase with us. This credit will be automatically applied to your account and can be used at your convenience.

We value your business and are committed to providing you with the best service possible. If you have any further questions or need assistance, please do not hesitate to contact us at admin@silvermine.app

Once again, we apologize for any inconvenience this may have caused and thank you for your understanding.

5つ星のうち5の評価

Fantastic Experience

Shipping was really quick and came packaged nicely. Only ordered one booster box of Raging Surf and got the Groudon AR and Rika SAR, so safe to say these guys aren't ripping open boxes and weighing stuff! I'm gonna be addicted to ripping Japanese packs and have already ordered from here again and will be using them in the future.

2024年7月23日
自発的なレビュー
5つ星のうち1の評価

no communication!

Have sent multiple emails and multiple calls to this company including leaving voice messages! no reply to any of it ! the order i originally made shows up differently after purchase! in my confirmation email! i NEED IT CHANGED BUT NO ONE WILL ANSWER! (avoid!) also its been a week and even thought its the wrong order i still haven't even received the wrong one let alone anything at all

2024年7月1日
自発的なレビュー
Silvermine ロゴ

Silvermine からの回答

Hello there

We do not have any direct line for order enquiry! Please send us your order details to sales@silvermine.app we are happy to make this right for you!(Plus small gifts as well)

I.e. Please try using different email address this time as normally we respond all emails within 48 hours.

5つ星のうち3の評価

Communication Iusses

Review updated - My original view was that potentially this was a scam site due to no response to emails or whatsapp messages until i suddenly got a tracking notification 3 days later and a response to this orginal review.

Upgraded to 3 stars as items have arrived safe and sound but other than a comment on here there was still a lack of communication, on top of that i got a random refund the following day for one of the booster boxes i ordered with no explanation and my original order still showed 3 booster boxes being sent out from that original order.

Unfortunately you lost me a customer completely now given no communication i might have to pay a slightly higher price elsewhere but at least i know when ordering if i have any questions other companies seem to be quick to answer.

My suggestion and recommendation to you is to ensure that you have a way of communicating to your buyers, especially if there is going to be delays and even more if your cancelling part of an order thats been placed.

If there are issues on shipping delays because something is happening like a warehouse move then communicate that on your site, not everyone uses social media like facebook or instergram i cam across your site on Google when researching prices.

2024年6月24日
自発的なレビュー
Silvermine ロゴ

Silvermine からの回答

Hello there,

Both of your orders (from 24th June 2024 & 25th June 2024) are ready to be picked up tomorrow, we are currently having a longer processing time comparing to our normal shipping schedule. And we have just realized both of your email has fallen into junk box ( and we have permanently suspended our company Whatsapp) . Sorry for not getting back to you earlier.

P.S. All reviews here are genuine ;)

5つ星のうち5の評価

Fantastic UK Card seller!

Fantastic UK Card seller!
I normally only buy from Japan but Silvermine had good prices so I decided to go with them. It was much more practical and I didn’t have to pay for shipping.
Received my item on the day of its release! Well packaged, thanks.

2024年5月25日
自発的なレビュー
5つ星のうち5の評価

Really impressed!

I've made several orders of Japanese Pokemon booster boxes and each time the boxes arrive quickly, with great packaging in mint condition. The prices are the best I've found in the UK, and free shipping. Best place for Japanese/Chinese Pokemon boxes in my opinion! Keep it up guys!

2024年5月14日
自発的なレビュー
5つ星のうち5の評価

I have used this company a few times…

I have used this company a few times now. i had a small issue with my latest order, Not their fault in any way but the customer service and understanding shown by Simon was phenomenal. Very fair and reasonable company to deal with. Thankyou

2024年4月20日
自発的なレビュー

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