I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... ãã£ãšèŠã
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I had a great day; the event was well-organized and the staff were very informative. However, I am extremely disappointed with the video service. Although I paid for a video, I didn't receive it until... ãã£ãšèŠã
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Query and rebooking all sorted. After having some family issues and needing to rearrange my booking date, we were given the most support of any company with all the advice and guidance we needed to s... ãã£ãšèŠã
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Absolutely fantastic. I dealt with Val and all I can say is what a super star , so helpful and what I would call over and beyond normal duties, forever grateful.
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The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! Weâre renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
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JBC Silverstone Circuit, NN12 8TN, Silverstone, è±åœ
- enquiries@silverstone.co.uk
- silverstone.co.uk
4.3
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Immediate email reply to questions.
Immediate email reply to questions.
2026幎1æ3æ¥
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Silverstone ããã®åç
Thank you for your review. We are really pleased to hear that our team were able to assist you quickly. If you need anything else ahead of your visit, we are always happy to help.
Driving Experience
Sam - Thank you for your support in resolving the booking of my son's driving experience.
2026幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you so much for your kind feedback. We are really pleased to hear that Sam was able to help get your sonâs driving experience booking resolved. We hope he has an incredible time on track.
Really disappointed with the customerâŠ
Really disappointed with the customer service received. I got 2 separate Christmas gifts from different people which were tickets to the motogp. I donât need 4 tickets so asked if I could transfer 2 of those tickets to the 2027 event, gift card for merchandise, anything but a refund and the answer was a simple NO, told me to give them away to a friend or colleague. Pretty disgusting when they want me to give my Christmas present away which was in no way an error on my behalf. Silverstone will have no problem selling the tickets, this was just pure spiteful, I appreciate they have a do not refund policy but under the circumstances for an issue out of my control they could have done something or allow me to sell them on. I will think twice about attending silverstone events after this year.
**EDIT so if the initial named booker that contacts you then you will amend the booking?
2025幎12æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you for taking the time to share your feedback. We are really sorry to hear how disappointed you have been with your recent experience, especially as the duplicate MotoGP tickets were received as Christmas gifts and the situation was outside your control.
We understand how frustrating it must have felt to end up with more tickets than you need. Our team did look into all available options, but MotoGP tickets are nonârefundable and we are unable to move them to a future year or convert them into credit. We are also unable to amend bookings unless we are contacted by the initial named booker. We appreciate this was not the outcome you were hoping for, and we are sorry that the alternatives we could offer were limited.
Your comments have been shared with the team, and we are grateful you took the time to explain your situation. We are sorry this experience has left you feeling disappointed.
Lap of Lights New Years Eve
We were looking for something a bit different to do for New Year's Eve this year and this didn't disappoint. With both young children and teenagers to keep happy, this event was perfect. A hiccup in travel arrangements getting there meant we had to contact the accessible team who were extremely helpful and eased our concerns. Overall a fabulous experience.
2025幎12æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you so much for your lovely review. We are delighted to hear that Lap of Lights made for a memorable New Yearâs Eve.
We are also really pleased to hear that our team were able to support you when your travel plans hit a bump. The team will be thrilled to know they helped ease your concerns and keep your evening on track.
Thank you again for choosing to spend New Yearâs Eve with us and for taking the time to share your experience. We hope to welcome you back to Silverstone again in the future.
Lucy 5 Star service
Lucy, who handled our query was extremely professional and very prompt in replying to all our emails. Nothing appeared too much trouble to her and she was very courteous and reassured us that everything had been sorted and was all correct after a change of email account
2025幎12æ30æ¥
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Silverstone ããã®åç
Thank you so much for your lovely review. We are delighted to hear that Lucy provided professional and prompt support throughout your query. It is great to know she was able to reassure you and ensure everything was correctly updated after your email change. We really appreciate you taking the time to share your experience.
Very disappointed with the lack of careâŠ
Very disappointed with the lack of care and empathy that due to no fault of my own (not having a car due to it being in the garage and hire car being taken back) we are unable to attend the lap of lights that I had booked for my husbands birthday and not entitled to a refund despite no way of us being able to get there. I understand that you have a no refund policy but feel in this instance some kind of refund would have been the right thing to do.
2025幎12æ31æ¥
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Silverstone ããã®åç
Thank you for sharing your feedback. We are really sorry to hear about your situation and how this affected your plans for Lap of Lights, especially as it was booked for your husbandâs birthday. We understand how frustrating it must feel to be unable to attend through circumstances outside your control. While our refund policy applies to all bookings, we appreciate you taking the time to explain what happened. Our team has been in contact with you, so please keep an eye on your inbox for any updates.
Excellent first class response veryâŠ
Excellent first class response very professional
2025幎12æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you for your wonderful feedback. We are really pleased to hear you received a firstâclass and professional response. Your support means a lot to us.
Excellent service
Excellent service, Val really helped my sort an additional purchase out for my autistic brother as it originally wouldnât let me book the seat next to me although it was available.. Thank you âºïž Canât wait for Silverstone 2026!
2025幎12æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you so much for your lovely review. We are delighted to hear that Val was able to help you secure the extra seat for your brother, we know how important it is for you to sit together, and we are glad we could get everything sorted smoothly. We really appreciate you taking the time to share your experience, and we look forward to welcoming you to Silverstone.
Query regarding the shuttle bus
Query regarding the shuttle bus. Their response was very quick and helpful. Great customer service.
2025幎12æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you so much for your kind words. We are really glad our team could help you quickly with your shuttle bus query. Providing clear and helpful support is something we care about, and it is great to know we delivered. We appreciate you taking the time to share your experience.
Fantastic customer service from Sue!
Fantastic customer service from Sue in helping to amend our booking and assist in sorting our accessible tickets for the 2026 F1 Grand Prix. Really quick response time and very efficient with all communication. Thank you!
2025幎12æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you so much for your lovely feedback. We are delighted to hear that Sue was able to assist with your booking and accessible tickets so efficiently. Weâll be sure to pass your kind words on to her, she will be thrilled. We look forward to welcoming you to the 2026 British Grand Prix.
What a complete waste of time and moneyâŠ
What a complete waste of time and money on lap of lights. Would not recommend to no one and would not go back even for free. It was such a waste of time and very very expensive for what that is⊠save your money and just go for a walk into a park or a high street.
2025幎12æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you for taking the time to share your feedback, although we are very sorry to hear that the Lap of Lights did not meet your expectations. We understand how disappointing it must feel to leave an event feeling it was not good value for money, and we are sorry that this was your experience.
Our team invests many months into planning the event to create an enjoyable and memorable festive experience for all visitors, so it is disappointing to learn that this did not come across for you on the night. We appreciate you sharing your thoughts, as feedback like yours helps us review and improve the experience for future guests.
Thank you again for your comments.
Grace was so helpful
2025幎12æ27æ¥
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Silverstone ããã®åç
Thank you so much for your review. We are delighted to hear that Grace was so helpful. She will be thrilled to know her support made a positive difference to your experience. We really appreciate you taking the time to share your feedback
Silverstone ããã®åç
Thank you so much for your review. We are really pleased to hear that you found our service fast, efficient and kind. The team will be delighted to know their efforts made a positive difference to your experience.
Lap of lights at SilverstoneâŠ
Booked lap of lights at Silverstone with ice skating after, made the mistake of booking one on one day the other on the next, customer services where fast in helping me sort the problem and make what could of be a stressful and costly mistake into a great show of customer service! The even was well run, such fun for all ages and well worth every penny
2025幎12æ26æ¥
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Silverstone ããã®åç
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that our Customer Services team were able to step in quickly and help resolve your booking mixâup, it is great to know this turned a potentially stressful situation into a smooth and positive experience.
We are thrilled that you enjoyed the Lap of Lights and Ice Trak, and that the event felt fun, wellârun, and great value for all ages. The team works incredibly hard to create a memorable festive experience, so your feedback really means a lot.
We hope to welcome you back to Silverstone again soon.
Unfortunately a really poor experienceâŠ
Unfortunately a really poor experience from the team at Silverstone. We booked the Christmas Track of Lights and Ice Skating experience on New Years Day. A number of days later Silverstone cancelled and have closed on NYD. They offered fo the same price another date, but because they notified us so late they had no availability apart from evening on Boxing Day which was not suitable for usâŠ
Contacted the team - no response. Canât find a phone number⊠being forced to cancel and get a refund.
Really disappointing as we were super excited to come.
2025幎12æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you for sharing your feedback with us. Weâre truly sorry to hear about your disappointment regarding the cancellation of your New Yearâs Day booking. We understand how frustrating this must have been, especially after you were looking forward to the experience.
I wanted to clarify that we contacted all affected customers on the 18th, and at that time, there were spaces available on all nights. We also still have remaining dates available, including today and the following: 28th, 29th, 30th December, and 1st, 2nd, and 3rd January.
If any of these dates work for you, weâd love to help you rebook and ensure you have the experience you were excited about. Please let us know your preferred date, and weâll do our best to accommodate you promptly. https://help.silverstone.co.uk/hc/en-gb/requests/new
Again, we sincerely apologize for the inconvenience and appreciate your understanding.
Fantastic,really helpful staff when youâŠ
Fantastic,really helpful staff when you need them most,canât fault customer service,second to noneð
2025幎12æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you
I bought tickets to lap of lights andâŠ
I bought tickets to lap of lights and sent an email to request a time change. I got a response in less than an hour with new tickets and the time a lot amended. Really great customer service!!
2025幎12æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you
This was not what I was expecting atâŠ
This was not what I was expecting at all.
We arrived late as we couldnât figure out how to get to santas garage. We were then told that we could go in and santas story would start in 5 mins. We looked at a couple of models and went to see Santa. It was a brief story with no props or pictures to go with the story. I took kids ages between 4-10 and none of them really liked the story. We were then shown to the exit with a tiny gift given by one of the Elves (not sure why Santa couldnât give it- itâs not like there were that many children) and Iâm not sure why I had given my kids names and things they had been good at on the registration form. We then went back into the kind of grotto area which was really poor. A few models, a sparse reindeer food area and that was pretty much it. £18 per child was far too expensive- Iâd never go again.
Lap of lights was also disappointing as we drove so much which didnât even have proper lights. The only good part was the end and again it was very expensive at £75 for the car.
Even the âcolouring cornerâ was just a couple of kids tables with some papers strewn about with colouring pens (half of them on the floor) and most the sheets coloured in.
Overall a very disappointing experience. I wonât be going again.
2025幎12æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you for taking the time to share your experience with us. Weâre truly sorry to hear that your visit did not meet expectations. We understand how important it is for families to have a magical and memorable time, and we regret that we fell short for you and your children.
Your comments regarding Santaâs Garage, the story experience, and the overall setup have been noted and will be shared with our team for review.
We never want our guests to feel disappointed.
Thank you again for your honestyâitâs invaluable in helping us improve.
I had to change my lap of lights dateâŠ
I had to change my lap of lights date due to a work schedule change - they replied the next day with the changed date and sent tickets really quickly! Great customer service, thank you.
2025幎12æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you
I made a very small error with my emailâŠ
I made a very small error with my email address with the AutoCorrect. They sorted it immediately 10 out of 10 service. Thanks Lucy !!!!
2025幎12æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Silverstone ããã®åç
Thank you
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