I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... もっと見る
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I had a great day; the event was well-organized and the staff were very informative. However, I am extremely disappointed with the video service. Although I paid for a video, I didn't receive it until... もっと見る
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Query and rebooking all sorted. After having some family issues and needing to rearrange my booking date, we were given the most support of any company with all the advice and guidance we needed to s... もっと見る
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Absolutely fantastic. I dealt with Val and all I can say is what a super star , so helpful and what I would call over and beyond normal duties, forever grateful.
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企業情報
当該企業による記述
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
連絡先
JBC Silverstone Circuit, NN12 8TN, Silverstone, 英国
- enquiries@silverstone.co.uk
- silverstone.co.uk
4.3
優良
1031件のレビュー
ネガティブなレビューの 94％に回答しています
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Great service booking a virgin track…
Great service booking a virgin track day although it’s a long process as the virgin experience was a gift silverstone came back straight away and made the process easier
2026年4月6日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are really pleased to hear that you received great service when booking your Virgin track day. It is great to know our team were able to respond quickly and help make everything easier for you.
We really appreciate you taking the time to share your experience, and we hope you have an amazing time on track.
Customer is…no one, nothing for Silverstone! Money is everything…
Just cancelling the go kart sessions without any reason and ruining my daughter’s birthday present.
A shame!!!!
Is this Silverstone? If yes, NEXT!! 😡
2026年4月3日
自発的なレビュー
Silverstone からの回答
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and the disappointment caused, particularly as this was intended to be a birthday gift for your daughter. We completely understand how upsetting it is when plans are cancelled unexpectedly, especially on such an important occasion.
Occasionally, go‑karting sessions may need to be cancelled due to operational, safety, or unforeseen circumstances.
We understand that you have been in contact with our team regarding this, so please keep an eye out for their response as they look into the details and possible next steps for you.
Thank you again for taking the time to raise this with us.
Great Service
There is a problem with the bus service on GP weekend from Winslow train station which hasn’t opened. Lucy notified us of this and resolved the problem calmly, efficiently and with courtesy.
2026年4月2日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are really glad to hear that Lucy was able to notify you promptly about the bus service issue from Winslow train station and resolve it so efficiently. Keeping our guests informed and supported, especially during busy GP weekend planning, is extremely important to us.
Lucy will be delighted to hear your kind words. If there is anything else we can assist with as your visit approaches, please do not hesitate to get in touch.
excellent prompt service with no fuss
excellent prompt service with no fuss. top rated
2026年4月1日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are delighted to hear that you received excellent, prompt service with no fuss. Providing a smooth and efficient experience is exactly what we aim for. We really appreciate your review.
Brilliant support from Sue
Patient ,attentive and very supportive that how I would describe my experience with Sue from  accessibility silverstone . Fabulous caring customer service made not only the whole booking seamless it made me feel valued and been able to do this task with her support has lifted my spirits and confidence.
Highly recommend
2026年4月2日
自発的なレビュー
Silverstone からの回答
Thank you so much for sharing such a heartfelt review. We are absolutely delighted to hear about your experience with Sue from our Accessibility team.
It means a great deal to us to know that Sue not only made the booking process seamless, but also helped you feel valued, confident, and supported, that is exactly the experience we strive to provide for all our guests, especially those accessing our accessibility services.
Your recommendation truly means a lot, and we will be sure to pass on your lovely feedback to Sue. If you ever need further support, we are always here to help.
Thank you again for taking the time to share your experience.
Incredibly helpful when asked about…
Incredibly helpful when asked about booking tickets to ELMS race and sorted things immediately. Highly recommended 👍
2026年4月1日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are delighted to hear that our team were able to help with your ELMS ticket enquiry and get everything sorted for you so quickly. Providing clear, efficient support is really important to us, so it is great to know we delivered.
We truly appreciate the recommendation.
Efficient and professional/kind response
I have sent an email with my request and surprisingly received a replay next day. Person who contacted me- Lucy was polite, kind and very informative in her response. I was extremely surprised in positive manner, as well information given to me and encouragement to try apply for work experience via silverstone channels was accessible the same day. Which we utilise straight away. Thank you Lucy, you made a difference to my experience ☺️.
2026年3月31日
自発的なレビュー
Silverstone からの回答
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that you received an efficient, kind, and professional response to your request. Lucy will be thrilled to know that her support made such a positive difference to your experience.
It is wonderful to hear that the information and encouragement she provided helped you access the work experience application channels so quickly, and that you were able to make use of them straight away.
Thank you again for your kind words.
Web site is really bwell done Katie thank youe as thanks to…
Web site is really be as thanks to Katie I managed to sort it. YOUR PARKING CHARGES ARE TOTALLY UNBELIEVABLE AND STUPID. ROLL ON DODDINGTON
2026年3月31日
自発的なレビュー
Silverstone からの回答
Thank you for your feedback. We are really pleased to hear that Katie was able to help you navigate the website, she will be glad to know her support made a difference.
We are sorry to hear about your frustration regarding parking charges. We understand that costs can feel high, and we continuously review our pricing to ensure it reflects the services, staffing, and facilities required to manage such a large‑scale event safely and efficiently.
I have contacted silverstone many times…
I have contacted silverstone many times about my trip to the f1 this year, I am disabled and have had many questions about my visit, each time I have spoken to Katie and on every occasion she has gone over and beyond to help me out, she is an asset to your company, if I have any further questions I know it will be a pleasant experience.
2026年3月20日
自発的なレビュー
Silverstone からの回答
Thank you so much for taking the time to share your experience. We are truly delighted to hear how well Katie has supported you throughout your preparations for this year’s Formula 1 trip. Ensuring that all our guests, especially those with additional accessibility needs, feel confident, informed, and fully supported is incredibly important to us.
Katie will be thrilled to read your kind words. It is wonderful to know she has consistently provided you with clear, helpful, and reassuring guidance.
Thank you again, and we look forward to welcoming you to Silverstone.
Silverstone からの回答
Thank you for your review. We are really pleased to hear that you found our responses fast and helpful. Providing quick and supportive service is important to us, and it is great to know we delivered.
McLaren experience!
McLaren experience!
8 laps with Sid round Silverstone, absolutely astounding!!!
2026年3月28日
自発的なレビュー
Silverstone からの回答
We are thrilled to hear you enjoyed your McLaren Experience here at Silverstone. It is wonderful to know the McLaren and the circuit left such an astounding impression. We hope to welcome you back soon.
Website tricky to navigate but…
Website tricky to navigate but responded to email within 24 hours. Only time will tell if the info was correct!
2026年3月28日
自発的なレビュー
Silverstone からの回答
We are pleased that our team was able to respond to your email quickly. We aim to provide clear and accurate information every time, and we hope the details we provided prove helpful. If anything seems unclear or you need further clarification, please do not hesitate to reach out.
Ridiculous customer service
Ridiculous customer service.
Can’t get hold of anyone on the phone, don’t no what my options are, received an experience and want to bring my son but have no idea what my options are. Asked to give feedback whilst receiving no support.
2026年3月27日
自発的なレビュー
Silverstone からの回答
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you have experienced while trying to reach us. To clarify, we do not operate an incoming phoneline, but our team is fully contactable through our social media chat channels or through the Get in Touch button on our website. These are the fastest and most direct ways to reach the correct department for assistance.
Our team is more than happy to guide you through what is available and ensure you have all the details you need.
We apologise that you have felt unsupported so far. That is certainly not the experience we aim to provide, and we appreciate you bringing this to our attention. Please reach out through one of the channels above, and we will do everything we can to assist you promptly.
I had a query which I sent by email and…
I had a query which I sent by email and they couldn’t have been more efficient in sorting me out
2026年3月22日
自発的なレビュー
Silverstone からの回答
Thank you for taking the time to leave a review. We are really pleased to hear that our team were able to help and that your query was sorted so efficiently. Providing quick, clear support is a priority for us, so it is great to know we hit the mark.
One word for my experience - EXTRAORDINARY
If I could give Silverstone more than 5 stars, I would.
A huge thank you to Phoebe, who supported me from start to finish. I knew I wanted to experience the British GP for a special occasion with my family, but I had no idea what to book, where to stay, or how to balance everyone’s different needs.
Phoebe was incredibly patient and friendly. It took me 3 months to make the decision! She took the time to really understand what I was looking for, clearly explained the hospitality options, camping choices, and new offerings, and helped me shape the right experience for us. She liaised closely with the camping team who were super responsive too.
What I appreciated most was that I never felt under pressure to make a decision. I felt reassured throughout that I was making the right choice, and there was no sense of being aggressively “upsold” like you sometimes get elsewhere.
The booking process was seamless, and the communication since has been excellent and made it so easy to share everything with my family and get everyone excited.
We can’t wait! Thank you!
2026年3月9日
自発的なレビュー
Silverstone からの回答
Thank you so much for sharing such an extraordinary review. We are absolutely delighted to hear about your experience.
Phoebe will be thrilled to read your kind words. It is wonderful to hear how she helped you navigate all the options to create the perfect British GP experience for your family. We are also glad the camping team were able to support the process so smoothly.
We are happy to hear that the booking journey felt seamless and that the communication since has helped build excitement for such a special occasion.
We cannot wait to welcome you and your family to Silverstone for an unforgettable weekend.
Needed help and advice from customer…
Needed help and advice from customer service they were very helpful with my enquiries and very friendly
2026年3月25日
自発的なレビュー
Silverstone からの回答
Thank you so much for your review. We are really glad to hear that our customer service team were able to help with your enquiries and that you found them friendly and supportive.
Had an issue with my online booking
Had an issue with my online booking - but Val responded to my on line enquiry straightaway and was brilliant
Resolved in a day
Thank you !
2026年3月23日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are so glad to hear that Val was able to step in quickly and resolve the issue with your booking. Providing fast and brilliant support is exactly what we aim for, and it is great to know everything was sorted within a day.
great experience with the support team
Last year I booked 2 tickets for the 2026 British GP and we had the Bus Transfer available for free, but you had to select it for ALL the people in the booking and I had missed that - I only selected 1 out of 2 at that time.
A few days ago I emailed the support team in the evening asking to update the 2nd bus transfer on our booking and also to change the pick-up station I initially selected. Next morning I woke up with a confirmation email in my inbox and everything was already updated. Thank you Lucy, you are awesome.
2026年3月24日
自発的なレビュー
Silverstone からの回答
Thank you so much for taking the time to share your experience. We are thrilled to hear that you had such a great interaction with our Customer Service team. It is fantastic to know that we were able to quickly update both your bus transfer and pick-up station exactly as needed. Lucy will also be delighted to hear your kind words.
If there is anything else you need as your 2026 British GP trip gets closer, we are always here to help.
Silverstone からの回答
Thank you so much for your kind words. We are delighted to hear you received excellent service. Your feedback means a lot to us, and we are glad we could provide the support you needed.
Understood my issue and dealt with…
Understood my issue and dealt with effectively and in line with my request.
2026年3月24日
自発的なレビュー
Silverstone からの回答
Thank you for your feedback. We are really pleased to hear that our team understood your issue clearly and were able to resolve it effectively and exactly as you requested. We truly appreciate you taking the time to share your experience.
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