Silverstone レビュー 1,031

Silverstone からの回答

2026年3月25日

Thank you for your lovely review. We are really pleased to hear that Lucy was able to reply to your Park and Ride enquiry so quickly and help resolve everything for you. It is great to know her clear explanations and prompt responses made the process easy.
Just to clarify, Silverstone does not operate an incoming phone line, our team is contactable through our social media webchat or via the Get in Touch page on our website. We appreciate your understanding and are glad the email route worked smoothly for you on this occasion.
We will be sure to pass on your thanks to Lucy, she will really appreciate it.

Silverstone からの回答

2026年3月24日

Thank you so much for your wonderful review. We are truly grateful for your kind words and for the trust you place in us. It is fantastic to hear that our Accessibility Team have consistently provided efficient, knowledgeable and responsive support for your visits.
We are delighted that our team’s understanding of the circuit and its accessible areas has helped you plan the best experiences for your beneficiaries. Your acknowledgement of our commitment to inclusivity means a great deal to us.

Silverstone からの回答

2026年3月24日

Thank you for your lovely review. We are really pleased to hear that our team responded so quickly to your enquiry and that the information you received was clear and direct. We truly appreciate your kind feedback.

Silverstone からの回答

2026年3月24日

Thank you for your lovely review. We are really pleased to hear that Lucy replied so quickly and was able to answer all your questions clearly about the opening concert. It is great to know you received excellent customer service.
We appreciate you taking the time to share your experience.

Silverstone からの回答

2026年3月24日

Thank you for your fantastic review. We are really pleased to hear you received such a great response and that our team were able to help. We are glad everything was sorted smoothly, and we truly appreciate your kind words.

Silverstone からの回答

2026年3月23日

Thank you for your lovely review. We are really pleased to hear you received such super‑efficient and friendly service from our team. We truly appreciate you taking the time to share your experience.

Silverstone からの回答

2026年3月23日

Thank you for your fantastic review. We are delighted to hear that Val was so helpful throughout your ticket booking. It is great to know she was able to answer all your questions and give you complete peace of mind. We will make sure she sees your lovely comments, they will mean a lot to her.
Thank you again for taking the time to share your experience.

Silverstone からの回答

2026年3月23日

Thank you for your kind review. We are really pleased to hear that you received a quick, clear and helpful response through our request service. It is great to know we have been able to support you consistently.
Thank you again for taking the time to share your experience, we really appreciate it.

Silverstone からの回答

2026年3月20日

Thank you for your wonderful review. We are really pleased to hear that Sam provided such excellent customer service and was prompt, helpful, and flexible in resolving your enquiry. We will be sure to pass on your kind words.
Thank you again for taking the time to share your experience.

Silverstone からの回答

2026年3月19日

Thank you for your lovely review. We are really pleased to hear that our team were able to confirm your Park and Ride booking so quickly and put your mind at ease. It is great to know everything was booked correctly and that you received the reassurance you needed.
We truly appreciate you taking the time to share your experience, and we hope you have an amazing time at this year’s Grand Prix.

Silverstone からの回答

2026年3月19日

Thank you for your review. We are really pleased to hear you received a quick answer to your question and that our team were able to help right away. We appreciate you taking the time to share your experience.

Silverstone からの回答

2026年3月19日

Thank you for your review. We are delighted to hear that Elliot was brilliant in helping you with your issue. We will be sure to pass on your kind words, he will really appreciate them.
Thank you again for taking the time to share your experience.

Silverstone からの回答

2026年3月19日

Thank you for taking the time to share your feedback with us. While we appreciate your kind words about the courtesy and promptness of our communications, we are genuinely sorry that you remain disappointed with the outcome.
This season, we introduced an updated Personal Assistant (PA) ticket scheme to ensure that accessibility support is applied fairly and consistently for all visitors. Under the current criteria, we can offer a complimentary PA ticket for anyone who purchases a standard entry ticket and can demonstrate that they require a companion to attend the event safely and comfortably.
While Attendance Allowance is not one of the accepted documents for automatic approval, we absolutely recognise that many people who reach retirement age transition from PIP to Attendance Allowance, and that this can affect how they access events. For this reason, the scheme also allows alternative evidence, such as a letter from a GP, consultant, or social worker confirming that a companion is essential for you to attend. Many guests in similar situations use this route successfully.
We understand that this change feels like a step backwards compared with previous years, and we are very sorry that it has caused frustration. Your concerns about how this affects long‑standing supporters, especially those with mobility needs, are important, and your feedback has been shared with the teams responsible for reviewing our accessibility policies.
Our intention is never to exclude anyone, but to apply the policy transparently and consistently while still allowing flexibility where genuine need can be demonstrated. We remain committed to providing reasonable adjustments under the Equality Act and continually improving our accessibility offering.

Silverstone からの回答

2026年3月19日

Thank you so much for your lovely review. We are really pleased to hear that your PA application was approved quickly and that the process felt clear and straightforward. It is great to know our team were able to handle your follow‑up request just as efficiently once you had purchased your tickets.
We really appreciate you taking the time to share your experience, and we are delighted that you are looking forward to the event, we hope you have an amazing time.

Silverstone からの回答

2026年3月17日

Thank you for your lovely review. We are really pleased to hear that every time you have contacted us, you have received a quick reply and helpful support. It means a lot to know our team have consistently provided an excellent service.
We truly appreciate you taking the time to share your experience.

Silverstone からの回答

2026年3月17日

Thank you for your lovely review. We are really pleased to hear you received such excellent service and a very quick response. We truly appreciate you taking the time to share your feedback.

Silverstone からの回答

2026年3月17日

Thank you for taking the time to share your feedback. We are genuinely sorry to hear how difficult this situation has been for you, and that you felt unsupported during your recent contact with our team. We fully appreciate how stressful this must be, especially when dealing with a sensitive issue.
Regarding your ticket options, we wanted to clarify that during checkout all customers are offered the opportunity to add Booking Protection, which is provided by a third‑party and covers a wide range of unexpected circumstances. This protection is optional, and its availability, along with the conditions it covers, is clearly outlined before purchase. When Booking Protection is not selected, tickets are issued under the standard terms and conditions as non‑refundable. We understand that this can be especially difficult in situations that arise unexpectedly, and we are truly sorry for the added upset this may have caused.
Thank you again for taking the time to share your experience.

Silverstone からの回答

2026年3月17日

Thank you so much for your wonderful review. We are delighted to hear how helpful Nicky was throughout your ticket purchase. It is great to know she guided you through all the options, found the perfect seats for your group, and continued to support you even after those initial tickets sold out.
Her quick replies and proactive approach in reserving alternative options are exactly the level of service we aim to provide, and your kind words will mean a great deal to her.
Thank you again for taking the time to share your experience. We hope you have an incredible time at the Grand Prix this summer.

Silverstone からの回答

2026年3月17日

Thank you so much for your fantastic review. We are delighted to hear that Katie was able to assist you with your accessible tickets and parking, and that her kindness and patience helped make the whole process completely stress‑free. We will be sure to pass on your lovely message, it will mean a lot to her.
We really appreciate you taking the time to share your experience.

Silverstone からの回答

2026年3月17日

Thank you for taking the time to share your feedback. We are very sorry to hear that you felt let down when enquiring about a Personal Assistant ticket for your daughter, and we completely understand how upsetting this situation must have been, especially when you are simply trying to ensure she has the support she needs on the day.
To clarify, our PA scheme is designed to provide essential support for guests with accessibility requirements across our standard grandstand and general admission areas. However, hospitality packages operate differently, as they include a range of premium features such as dining, lounge access, and additional services. Because of this, all individuals attending hospitality, including companions, require a full hospitality ticket. This is not linked in any way to a person’s level of disability, but rather to the structure of the hospitality product itself.
That said, your daughter’s needs remain a priority, and choosing hospitality to ensure she has a quieter, more comfortable environment is completely understandable. Our team is always happy to work with you to ensure her accessibility requirements are fully supported within the hospitality space.
If you would like to discuss the most suitable options for your daughter’s needs, please contact us again and a member of our accessibility team will be happy to help.