I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... もっと見る
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I had a great day; the event was well-organized and the staff were very informative. However, I am extremely disappointed with the video service. Although I paid for a video, I didn't receive it until... もっと見る
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Query and rebooking all sorted. After having some family issues and needing to rearrange my booking date, we were given the most support of any company with all the advice and guidance we needed to s... もっと見る
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Absolutely fantastic. I dealt with Val and all I can say is what a super star , so helpful and what I would call over and beyond normal duties, forever grateful.
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企業情報
当該企業による記述
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
連絡先
JBC Silverstone Circuit, NN12 8TN, Silverstone, 英国
- enquiries@silverstone.co.uk
- silverstone.co.uk
4.3
優良
1031件のレビュー
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Absolutely fantastic customer service…
Absolutely fantastic customer service from start to finish, Val couldn't have been more helpful!
2026年3月10日
自発的なレビュー
Silverstone からの回答
Thank you for your fantastic review. We are delighted to hear that you received such excellent customer service and that Val was so helpful throughout. We will be sure to pass on your kind words, she will be thrilled.
We really appreciate you taking the time to share your experience.
Mclaren driving experience…
I booked a Mclaren driving experience for my husbands 40th. We had a great morning. I do feel the signage could have been a little better as you come to the parking area of the experience however, all the staff were friendly, chatty and so helpful. We loved that myself, our 2 boys and husbands parents could also watch. We were not expecting to be able to go down into the pits and talk to my husband and really be apart of his experience. All the team were interactive and helpful. We could watch my husband on the track from the fence line, which was brilliant to hear the noise and feel the vibrations of the cars. We paid for a video of the experience which was given to us at the end via a QR code, which was easy and quick to access. We then got 50% off for the museum entrance for 5 of us. The experience days are very well thought out. Thank you Silverstone!
2026年3月8日
自発的なレビュー
Silverstone からの回答
Thank you so much for your fantastic review. We are delighted to hear that your husband’s McLaren Driving Experience was such a memorable 40th birthday celebration for the whole family. It is wonderful to know that our team were friendly, welcoming, and helpful throughout, and that you all enjoyed being able to get close to the action.
Thank you again for sharing your experience. We are thrilled you had such a special day, and we hope to welcome you all back to Silverstone again soon.
Silverstone accessibility team
Sue and the team at Silverstone accessibility could not have been more helpful. The gave me guidance and helped me set up an account and reserve tickets for my Dads birthday at the circuit. The complete experience was well organised, helpful and easy to use. Would highly recommend.
Simon
2026年3月4日
自発的なレビュー
Silverstone からの回答
Thank you for your fantastic review. We are delighted to hear that Sue and the Accessibility Team were able to guide you through setting up your account and help you secure tickets for your Dad’s birthday. It is wonderful to know the whole process felt well‑organised, supportive, and easy to navigate.
We really appreciate your kind words and your recommendation, it means a lot to us.
Had a marvellous day out visiting the…
Had a marvellous day out visiting the track and the museum!
2026年3月7日
自発的なレビュー
Silverstone からの回答
Thank you for your lovely review. We are delighted to hear you had a marvellous day out visiting the track and experiencing Silverstone Museum. It is great to know you enjoyed your time with us, and we really appreciate you taking a moment to share your experience.
We hope to welcome you back to Silverstone again soon.
Had my usual query about receiving this…
Had my usual query about receiving this years ticket sent to my laptop in order that I can print off and produce at this years event as have had terrible problems with trying to download the Silverstone App which also happened last hence missing the event altogether. The problem for this year has been resolved and am having tickets sent to my laptop so I can print off myself.
Do not understand why Silverstone Management have adopted the App principal when it clearly does not work for all, why not send tickets as they used to for customers to print off themselves via their laptops and why do we have to wait months and months before receiving tickets. Why can't they be sent online the day they are purchased.
2026年3月2日
自発的なレビュー
Silverstone からの回答
Thank you for taking the time to share your feedback.
We understand your frustration with the app and appreciate your view that digital tickets do not work seamlessly for everyone. Silverstone has moved to distributing tickets primarily through the Silverstone Tickets App to improve efficiency, cost‑effectiveness, and security, as well as to align with modern expectations for convenience. Digital tickets help reduce fraud, prevent duplicate entry, and ensure the most up‑to‑date information can be provided directly to each guest.
It is also important to note that the requirement to download and use the Silverstone Tickets App to access tickets is outlined in the terms and conditions, which would have been accepted at the time of purchase.
Regarding ticket release timings, tickets are issued closer to the event so that all operational details, including seating plans, access arrangements, and any updates, are fully confirmed before they are sent out. This prevents incorrect tickets being distributed and avoids unnecessary reissues later on. We understand the wait can feel long, and we appreciate your patience.
Speedy and helpful responses to issues…
Speedy and helpful responses to issues regarding payment and parking for the MotoGp... everything solved in a friendly manner with no problem.
2026年3月5日
自発的なレビュー
Silverstone からの回答
Thank you for your great review. We are really pleased to hear you received speedy and helpful support with both your payment and MotoGP parking queries. It is wonderful to know everything was resolved quickly and in such a friendly manner.
We really appreciate you taking the time to share your experience.
Excellent response
Excellent speedy response to my enquiry. Nicky was most helpful and offered solutions to my requirements without hesitation. Silverstone GP is always the highlight of our year!
2026年3月6日
自発的なレビュー
Silverstone からの回答
Thank you for your wonderful review. We are delighted to hear that Nicky provided such a speedy and helpful response to your enquiry, and that she was able to offer solutions right away. We will be sure to pass on your kind words, she will be thrilled.
It is fantastic to hear that the British Grand Prix is the highlight of your year. We cannot wait to welcome you back.
Very considerate
I sent my enquiry on 2nd March. I received a very kind reply from Kat on the 3rd, Kat asked me to email another department. I received another nice reply from Lauren on the 4th March.
The outcome was not what I was hoping for, however, it is understandable, and I accept their kind & caring thoughts.
2026年3月3日
自発的なレビュー
Silverstone からの回答
Thank you for taking the time to share your experience. We are really pleased to hear that both Katie and Lauren responded so promptly and kindly to your enquiry. We appreciate your understanding regarding the final outcome, even though it was not what you were hoping for.
Your kind words mean a lot to the team, and we are grateful for your thoughtful and gracious feedback.
Val who dealt with my query was great…
Val who dealt with my query was great from start to finish. I made my enquiry had a response within 2 hours, arranged a time to call and my request to upgrade was all done. Perfect service thank you
2026年3月5日
自発的なレビュー
Silverstone からの回答
Thank you for your fantastic review. We are really pleased to hear that Val took care of your query so efficiently. It is great to know the whole process felt smooth from start to finish.
We will be sure to pass on your kind words to Val, she will be delighted.
Quick and friendly response
Received a very quick and friendly response to a query I had raised.
I have asked questions before and always received a next day response.
Very impressed with Silverstone and the staff there.
2026年3月5日
自発的なレビュー
Silverstone からの回答
Thank you for your lovely review. We are really pleased to hear you received such a quick and friendly response to your query. It is great to know that every time you have contacted us, you’ve had a quick and efficient reply, your kind words about our team mean a lot.
We truly appreciate you taking the time to share your experience.
Nicky was really quick to respond to my…
Nicky was really quick to respond to my query and was sorted with no issues. Really good customer service!
2026年3月4日
自発的なレビュー
Silverstone からの回答
Thank you for your great review. We are really pleased to hear that Nicky got back to you so quickly and was able to resolve your query without any issues. It is wonderful to know you received such good customer service.
We appreciate you taking the time to share your experience.
Moto GHP enquiry
Nicky was extremely helpful when responding to the numerous questions I had
2026年3月4日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are really pleased to hear that Nicky was able to help with all your MotoGP questions. We will be sure to pass on your kind words, she will really appreciate them.
Thank you again for taking the time to share your experience.
I had trouble locating my e tickets so…
I had trouble locating my e tickets so contacted the team at Silverstone. They came back to me within 24 hours and forwarded me my booking details. Very helpful.
2026年3月2日
自発的なレビュー
Silverstone からの回答
Thank you for your kind review. We are really pleased to hear that our team were able to assist and get your booking details over to you. We are glad you found the support helpful.
If there is anything else you need ahead of your visit, we are always here to help.
Fantastic assistance when the ticketing…
Fantastic assistance when the ticketing website wasn’t clear. Thank you. We are looking forward to our visit.
2026年3月2日
自発的なレビュー
Silverstone からの回答
Thank you for your kind review. We are really pleased to hear that our team were able to assist. We are glad everything was sorted for you, and we really appreciate your feedback.
We hope you have an amazing visit. We look forward to welcoming you soon.
Katie was excellent
Katie was excellent, super quick and getting back to me , very helpful. Sorted my issue very quickly, it's the best Customer service I've ever had.
Thank you
2026年3月3日
自発的なレビュー
Silverstone からの回答
Thank you so much for your wonderful review. We are delighted to hear that Katie was able to get back to you so quickly and resolve your issue with such helpful and efficient service. We will be sure to share your kind words with her.
Thank you again for taking the time to leave your review.
Park and Ride Query
I had a query about the Park and Ride for the British GP. Within an hour Nicky had resolved the issue I had. Very concise and quick service.
2026年3月3日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are really pleased to hear that Nicky was able to resolve your Park and Ride query quickly. It is great to know you received such clear and efficient service.
We appreciate you taking the time to share your experience and look forward to welcoming you to the British Grand Prix.
Have booked tickets for elms
Have booked tickets for elms . I then wanted to book add on items to my booking. I emailed my request to Silverstone which was responded to by Nicky who had added the additional items to my account. All I needed to do was go into my account and pay. A very quick and efficient response to my query.
2026年2月27日
自発的なレビュー
Silverstone からの回答
Thank you for your lovely review. We are really pleased to hear that Nicky was able to help with your ELMS booking so quickly and efficiently.
We appreciate you taking the time to share your experience and look forward to welcoming you to the event.
Prompt and helpful
Val helped me very promptly with my query and gave me additional points of contact to further support. Thanks Val!
2026年3月2日
自発的なレビュー
Silverstone からの回答
Thank you for your kind review. We are really pleased to hear that Val was able to help you so promptly and even provided additional points of contact for further support. We will be sure to pass on your thanks, she will really appreciate it.
Thank you again for taking the time to share your experience.
Amazing service
Amazing service, very friendly and understanding neurodivergent needs. Lady went above and beyond to help me
2026年3月2日
自発的なレビュー
Silverstone からの回答
Thank you so much for your wonderful review. We are delighted to hear that you received amazing service and that our team were friendly, understanding, and able to support you so well. Going above and beyond to make guests feel comfortable is incredibly important to us, so your feedback truly means a lot.
We really appreciate you taking the time to share your experience.
Customer service
I contacted customer service regarding a stroller inquiry and what to expect when attending the British GT media day event with a small child. I received a very comprehensive and satisfactory response from Elliot. He was very polite and explained what to look out for and what to expect. I am very pleased with the service.
2026年2月23日
自発的なレビュー
Silverstone からの回答
Thank you for your lovely review. We are really pleased to hear that Elliot was able to provide such a comprehensive and reassuring response to your stroller enquiry for the British GT media day. It is great to know his guidance helped you feel prepared for attending the event with a small child.
We truly appreciate you taking the time to share your experience, and we will be sure to pass on your kind words to Elliot.
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