I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I had a great day; the event was well-organized and the staff were very informative. However, I am extremely disappointed with the video service. Although I paid for a video, I didn't receive it until... もっと見る
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Query and rebooking all sorted. After having some family issues and needing to rearrange my booking date, we were given the most support of any company with all the advice and guidance we needed to s... もっと見る
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Absolutely fantastic. I dealt with Val and all I can say is what a super star , so helpful and what I would call over and beyond normal duties, forever grateful.
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企業情報
当該企業による記述
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
連絡先
JBC Silverstone Circuit, NN12 8TN, Silverstone, 英国
- enquiries@silverstone.co.uk
- silverstone.co.uk
4.3
優良
1031件のレビュー
ネガティブなレビューの 95％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Help per mail, service hotline would be better
Sam is my man ☺️ he reached out to me first by mail and than per phone and solved my problem with motogp tickets just within a day! Thank you.
Although I have to say that it would be a better service, if Silverstone qould have a help-serviceline and not only mail!
2026年2月11日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are really pleased to hear that Sam was able to support you, and that your MotoGP ticket issue was resolved so quickly. We will be sure to pass on your kind words, they will mean a lot to him.
We also appreciate your feedback regarding a dedicated phone helpline. While our current system is designed around email so we can route queries to the right specialist team, as well as to limit our wait times, we understand how helpful a phone service can be.
Thank you again for taking the time to share your experience.
App problem
Had a problem accessing the mobile app, team were very quick to reply and the problem was resolved within half an hour, very helpful
2026年2月11日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are really pleased to hear that our team were able to respond quickly and get your app issue resolved. We appreciate your kind words and are glad we could help.
Karting An offer not to be missed
An offer not to be missed, gokarting at Silerstone with our grandson.
Easy to book no problems and a very good price, don't miss your chance for a great day out
2025年12月27日
自発的なレビュー
Silverstone からの回答
Thank you for your lovely review. We are delighted to hear you the booking process for Karting was easy and that you found the offer such good value.
We really appreciate you recommending the experience, it means a lot to us.
Grace responded promptly and was very…
Grace responded promptly and was very informative
2026年2月2日
自発的なレビュー
Silverstone からの回答
Thank you for your feedback. We are really pleased to hear that Grace responded promptly and provided the information you needed. We will be sure to pass on your kind words to her.
We appreciate you taking the time to share your experience.
Great circuit with great support team
Visited this circuit several times before,
including for the F1 and F1 festival. It’s an amazing experience and the support / enquiries team respond promptly and are very helpful.
2026年2月5日
自発的なレビュー
Silverstone からの回答
Thank you for your fantastic review. We are delighted to hear that you have enjoyed your visits to the circuit over the years. It is wonderful to know you continue to have amazing experiences at Silverstone.
We are also really pleased that our enquiries team have been able to assist you promptly and helpfully, your kind words mean a lot to us.
We truly appreciate you taking the time to share your feedback, and we look forward to welcoming you back again soon.
Superfast response from Silverstone support team (Nicky - F1 logistics query).
Superfast response from
2026年2月9日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are really pleased to hear you received such a superfast response from Nicky. We will be sure to pass on your kind words, she will be delighted.
We appreciate you taking the time to share your experience.
Query/complaint about GP tickets
I had a query/complaint about the Grand Prix tickets & being charged more for my ticket as an early booker than the latest ticket price being requested. I was expecting to hear the usual guff but was very impressed by both the speed of response & the outcome (a refund of the overcharged amount). Confirmation received within 24 hours. Very impressed.
2026年2月3日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are really pleased to hear that your query about ticket pricing was handled quickly and that the outcome was resolved to your satisfaction.
We appreciate you taking the time to share your experience, and we are glad we could help.
Silverstone からの回答
Thank you for your great feedback. We are really pleased to hear you received fast, efficient and helpful service. We truly appreciate you taking the time to share your experience.
Accessibility personal assistance
We booked tickets for British GP 2026. Sue was really helpful in processing our personal assistance application. Thanks so much!
2026年2月4日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are really pleased to hear that Sue was able to help with your Personal Assistance application for the 2026 British Grand Prix. We will be sure to pass on your kind words, she will be delighted.
We really appreciate you taking the time to share your experience.
Fantastic service
brilliant customer service we received from
Sue who made sure our booking met all our needs
Thank you once again Sue
2026年2月5日
自発的なレビュー
Silverstone からの回答
Thank you so much for your fantastic review. We are delighted to hear that Sue provided brilliant customer service and ensured your booking met all your needs. We will make sure your kind words are passed on to her.
Thank you again for taking the time to share your experience.
Silverstone からの回答
Thank you for your kind feedback. We are really pleased to hear you received prompt, professional and personal service. We truly appreciate you taking the time to share your experience.
Emailed regarding camping for BRDC…
Emailed regarding camping for BRDC Classic 2026, and they responded that it was a work in progress at the moment and to keep looking at website
2026年2月2日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are glad to hear our team were able to respond to your enquiry about camping for the BRDC Classic 2026. The camping details for this event are still being finalised, so the best place to find the latest updates will be the Silverstone website.
We appreciate you getting in touch, and we look forward to sharing more information as soon as it becomes available.
Sue is really efficient
Sue is really efficient, super friendly and has sorted everything I asked to make our visit memorable
2026年2月4日
自発的なレビュー
Silverstone からの回答
Thank you so much for your lovely feedback. We are delighted to hear that Sue was efficient, friendly, and able to sort everything you needed to help make your visit memorable. We will be sure to pass on your kind words to her.
We really appreciate you taking the time to share your experience.
Sam provided excellent customer…
Sam provided excellent customer service, and was able to help me quickly and efficiently!
2026年2月3日
自発的なレビュー
Silverstone からの回答
Thank you for your lovely feedback. We are delighted to hear that Sam was able to assist you quickly and efficiently. We will be sure to pass on your kind words.
We really appreciate you taking the time to share your experience.
The staff are very helpful but Sue Davidson was great the…
The staff are very helpful but the website is very complicated and not easy to navigate a phone line would be very helpful.
2026年2月3日
自発的なレビュー
Silverstone からの回答
Thank you for your feedback, and for your kind words about Sue. We are delighted to hear she was able to help. We will be sure to pass your comments on to her.
We are sorry to hear that you found the website difficult to navigate. We understand how important it is for the booking process to feel clear and straightforward, and your feedback is really helpful as we continue to improve the online experience.
We currently handle enquiries by email to ensure each case is routed to the right team.
Thank you again for taking the time to leave your review.
Friendly fast response
My fault for ordering the wrong tickets. Contacted about changing them and another query I had. Dealt with Grace and had a fast, friendly response and sorted out my enquiry with no fuss. Top people to deal with.
2026年2月2日
自発的なレビュー
Silverstone からの回答
Thank you for your kind review. We are really pleased to hear that Grace was able to help you so quickly. It is great to know you found the service friendly, efficient, and easy to deal with.
We really appreciate you taking the time to share your experience.
Very efficient and quick response time
Very efficient and quick response time. Handled my query and swapped over an error I made on my order.
2026年2月3日
自発的なレビュー
Silverstone からの回答
Thank you for your great feedback. We are really pleased to hear that your query was handled quickly. Providing fast and efficient support is something our team works hard to deliver, so your comments are truly appreciated.
Thank you again for taking the time to share your experience.
PA scheme for British GP
Me and my wife purchased 2 tickets for the British GP 2026 and applied for the PA scheme due to me having disabilities. We sent across the proof with the completed form on Friday afternoon and received a reply Monday morning confirming we have been approved and the refund for my wife’s ticket has been processed. We couldn’t believe on how fast they sorted it and can’t thank them enough for such good service
2026年2月2日
自発的なレビュー
Silverstone からの回答
Thank you so much for your fantastic review. We are delighted to hear that your PA application for the 2026 British Grand Prix was processed so quickly. Making the process clear, accessible, and efficient for guests is very important to us, so your kind words mean a great deal.
We really appreciate you taking the time to share your experience, and we hope you both have an amazing time at the Grand Prix.
I purchased 2 tickets for F1 British…
I purchased 2 tickets for F1 British Grand Prix 2026 3 day weekend for my son who is autistic and needs a personal assistant with him i applied for the PA to get a carer in for free you need to buy the tickets first then send in your details and proof you need an assistant and you get a refund for the assistants tickets I did this at 1am 2nd Feb and I received an email at 11:30am with confirmation that we will be refunded for the ticket for our carer,
Absolutely the best service I've every received..
2026年2月2日
自発的なレビュー
Silverstone からの回答
Thank you so much for your wonderful review. We are delighted to hear that your PA application for the 2026 British Grand Prix was processed so quickly and that you received confirmation without delay. Ensuring guests who require additional support have a smooth and reassuring experience is incredibly important to us, so your feedback truly means a lot.
We hope you and your son have an unforgettable weekend at the Grand Prix.
Very efficient reply form Silverstone…
Very efficient reply form Silverstone enquiry about Car Fest 2026.
2026年1月29日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are really pleased to hear that you received a very efficient reply regarding your CarFest enquiry. Providing quick and helpful support is something our team prides itself on, so your feedback is greatly appreciated.
We look forward to welcoming you to Silverstone for CarFest 2026.
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