I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... もっと見る
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I had a great day; the event was well-organized and the staff were very informative. However, I am extremely disappointed with the video service. Although I paid for a video, I didn't receive it until... もっと見る
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Query and rebooking all sorted. After having some family issues and needing to rearrange my booking date, we were given the most support of any company with all the advice and guidance we needed to s... もっと見る
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Absolutely fantastic. I dealt with Val and all I can say is what a super star , so helpful and what I would call over and beyond normal duties, forever grateful.
企業が回答しました
企業情報
当該企業による記述
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
連絡先
JBC Silverstone Circuit, NN12 8TN, Silverstone, 英国
- enquiries@silverstone.co.uk
- silverstone.co.uk
4.3
優良
1031件のレビュー
ネガティブなレビューの 95％に回答しています
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F1 Silverstone 2026
I've booked tickets for F1 Silverstone 2026 & had a question, email the team & ask to be called, Katie called me & was most helpful & answered my question, all good. Great to speak with real people. *****
2026年1月29日
自発的なレビュー
Silverstone からの回答
Thank you for your review. We are really pleased to hear that Katie was able to provide you with assistance. It is great to know the support you received felt personal and helpful.
We really appreciate you taking the time to share your experience, and we look forward to welcoming you to Silverstone in 2026.
Applied for the carers ticket for the…
Applied for the carers ticket for the 2026 F1 , my son in law purchased 7 tickets and glamping for all 7 of us .
Unfortunately he put the wrong name in the carers section and has been rejected by Silverstone .
He then re applied with the correct name on the form , only to be rejected again .
We have sent 3 emails in to resolve the issue, only to be told once the original application was sent it can’t be a mended. I find this hard to comprehend, we send people to space and back ! But cant amend a genuine mistake on a computer.
I know it is not a given right for a carers ticket , but leaves a poor experience so far
2026年1月27日
自発的なレビュー
Silverstone からの回答
Thank you for taking the time to share your feedback, and we are very sorry to hear about the frustration you have experienced while applying for a Personal Assistant ticket for the 2026 British Grand Prix.
We completely understand how disappointing this situation must feel, particularly when plans have already been made for such a special event involving your family. While PA tickets are not guaranteed, we appreciate how discouraging it can be when an application is unsuccessful due to an error rather than eligibility.
As outlined on the PA application form, applications must be submitted through the account of the individual requiring assistance, or their companion/guardian. This process is in place to ensure we can correctly identify and support the right individuals, and unfortunately once an application has been submitted under an incorrect account, it cannot be amended or transferred. Each application is reviewed individually and remains subject to approval at our discretion.
That said, we do recognise how this has impacted your experience so far, and we are sorry that this has left a negative impression and we will use this feedback in our review at the end of the season.
Thank you again for raising your concerns. We appreciate you taking the time to let us know, and we hope that the rest of your Grand Prix planning and visit will be a positive one.
Overall a good customer service
Overall a good customer service experience.
I needed to change the date for my booking and although initially was told it couldn’t be moved, Eryn did so as a gesture of good will which was much appreciated. Communication was quick so my issue was resolved in no time. Looking forward to the experience!
2026年1月27日
自発的なレビュー
Silverstone からの回答
Thank you for your feedback. We are really pleased to hear that Eryn was able to assist. It is great to know the communication was quick and that your issue was resolved so smoothly.
We appreciate you taking the time to share your experience, and we hope you have a fantastic time on track.
Would have been 5 but it took so long…
Would have been 5 but it took so long to get tickets exchanged, this was down to the person I was dealing with being off and nobody picked up my enquiry. I stuck with the emails and got my tickets exchanged promptly, which I am delighted about
2026年1月26日
自発的なレビュー
Silverstone からの回答
Thank you for your feedback. We are sorry to hear that your ticket exchange took longer than expected, especially due to your enquiry not being picked up while the team member you were dealing with was away.
We are pleased to hear that once your enquiry was picked up, your tickets were exchanged promptly and you are happy with the outcome. Thank you again for your patience and for taking the time to share your experience.
I contacted the help desk with a query…
I contacted the help desk with a query over my booking - Eryn was extremely prompt at replying on three occasions and completely answered all my issues.
2026年1月26日
自発的なレビュー
Silverstone からの回答
Thank you for your lovely feedback. We are really pleased to hear that Eryn was able to reply so promptly and address all of your booking queries clearly. We will be sure to pass on your kind words, she will be delighted.
We really appreciate you taking the time to share your experience with us.
Trying to book a session was virtually…
Trying to book a session was virtually impossible and then they wanted an addition £65 in addition to the £199 because it was prime WITHOUT telling us on the booking page
Their web site is enough to drive you mad.
Pity we paid for a session with them instead of Truxton.
If you want a positive experience, go elsewhere.
2026年1月23日
自発的なレビュー
Silverstone からの回答
Thank you for taking the time to share your feedback. We’re really sorry to hear that your booking experience felt frustrating that’s certainly not what we want for any of our customers.
To clarify, all pricing information (including Prime session surcharges) is displayed throughout the booking journey. It appears the details may have been missed, which can happen. We’ve checked our system and can confirm that everything was shown as intended, but we completely understand how this may have felt unclear from your side.
It’s also worth noting that Sam was happy to assist with getting your session booked and was awaiting your reply so he could complete this for you. We’re always here to help if the online process feels overwhelming.
Of course, we don’t want you to feel disappointed or tied into something you’re not comfortable with. If you’d prefer to attend an experience at Thruxton instead, we’re more than happy to offer a full refund for your unused session just let us know.
If there’s anything more we can assist with, please don’t hesitate to get in touch.
Responded so quickly and were so…
Responded within 48 hours about PA tickets and responded so quickly and were so helpful about parking. Polite too. Couldn't ask for more. This is for Grand Prix, they were the same last year for the festival.
Thank you Silverstone.
2026年1月26日
自発的なレビュー
Silverstone からの回答
Thank you so much for your kind feedback. We are really pleased to hear that our team were able to respond quickly to your PA ticket enquiry and assist with your parking questions. It is great to know you found the service helpful and polite, and we truly appreciate your continued support after your positive experience last year too.
Thank you again for taking the time to share your experience. We look forward to welcoming you to the Grand Prix!
Timely and efficient.
Timely, friendly and efficient service giving me confidence in the help and response.
2026年1月26日
自発的なレビュー
Silverstone からの回答
Thank you for your kind feedback. We are really pleased to hear that you found our service timely, friendly, and efficient. It is great to know we were able to give you confidence in the support you received.
We really appreciate you taking the time to share your experience.
Good assistance
Need help amending my booking, very helpful and problem solved immediately.
2026年1月26日
自発的なレビュー
Silverstone からの回答
Thank you for your feedback. We are really pleased to hear that our team were able to help amend your booking quickly and get everything sorted for you right away. Your kind words are very much appreciated.
I made an error when purso helpfulchasing…
I made an error when purchasing campsite tickets for my daughter and I to go to the grand prix, when I reached out to Silverstone they were unbelievably good.
Nicky emailed me reassuring me that she would fix things and true to her word she phoned at arranged time.
My daughter and I are now off to the GP and cannot wait !
NICKY, you are a diamond and Silverstone are very lucky to have you, thanks so much.
2026年1月22日
自発的なレビュー
Silverstone からの回答
Thank you so much for sharing your experience. We are delighted to hear that Nicky was able to help resolve your ticket issue so quickly and reassuringly. It is wonderful to know she kept you updated, called exactly when arranged, and made sure everything was sorted for you and your daughter.
We will be sure to pass on your lovely message, she truly is a star, and we are very lucky to have her on the team.
We are thrilled you are both all set for the Grand Prix now. We hope you have an unforgettable weekend!
Excellent Customer Service
Emailed to make some changes to our seating in the Grandstands for the Grand Prix. . Very efficient and polite replies and advised I would be called . The call came from Val as had been stated . Had excellent run down of options outlined in some detail without rushing.which was then actioned immediately and exactly what we wanted . Silverstone is a premium venue and has an excellent premium service to go along with this.
2026年1月21日
自発的なレビュー
Silverstone からの回答
Thank you so much for your wonderful review. We are delighted to hear that your enquiry was handled efficiently and professionally. It is great to know that our email communication was clear and helpful, and that Val’s follow‑up call provided the detailed guidance you needed without feeling rushed.
We are really pleased the final outcome was exactly what you wanted. We are committed to delivering a premium level of service, and your feedback means a lot to us.
Thanks again for taking the time to share your experience. We look forward to welcoming you to the Grand Prix.
Silverstone からの回答
Thank you for your wonderful feedback. We are so pleased to hear you found our response very helpful and quick. Your kind words mean a lot to us.
Great customer service.
2026年1月21日
自発的なレビュー
Silverstone からの回答
Thank you for your kind feedback. We are really pleased to hear you received great customer service. We truly appreciate you taking the time to share your experience.
Very friendly and responsive customer…
Very friendly and responsive customer service. Very professional. Much appreciated. Thank you. Highly recommended
2026年1月19日
自発的なレビュー
Silverstone からの回答
Thank you so much for your kind words. We are really pleased to hear that you found our customer service friendly, responsive, and professional. Your recommendation means a great deal to us.
We truly appreciate you taking the time to leave this feedback.
Great customer service from Lucy at the…
Great customer service from Lucy at the silverstone team. Got my amendment sorted right away
2026年1月20日
自発的なレビュー
Silverstone からの回答
Thank you for your lovely feedback. We are really pleased to hear that Lucy was able to help and get your amendment sorted right away. Providing quick and helpful service is something we pride ourselves on, and we will be sure to pass your comments on to her.
Thank you again for taking the time to share your experience.
Very poor customer service following an…
Very poor customer service following an horrendous and very dangerous lap of lights. A car was behaving very erratically and dangerously on the circuit swerving in between lanes and going in the opposite direction at one point. The security were aware but did nothing. I complained to customer services as my 91 year old Dad and 18 year old daughter were very shook up. Cust services denied it happened and after I sent them dashcam footage they admitted it happened. I even pointed out that the vehicle in question did not have road tax. They basically said that was the authorities issue and they closed my case. It was an expensive treat but thought that better care and safety would be provided. I will not be returning as I don’t think they have safety protocols in place to deal with dangerous driving like this.
2025年12月29日
自発的なレビュー
Silverstone からの回答
Thank you for taking the time to leave your feedback. We are aware that you have already been in contact with our Customer Service team, and we understand there was some miscommunication during those conversations.
This incident has since been fully investigated by the relevant parties, and a detailed response has already been sent to you regarding the matter. We appreciate you sharing your concerns, and we are sorry to hear how distressing the experience was for you and your family.
The safety and comfort of all our visitors is extremely important to us, and while we cannot go into further detail beyond the correspondence already provided, please be assured that your comments have been taken seriously and reviewed internally.
Thank you again for raising your concerns with us.
Excellent customer service
Very prompt, professional and friendly response from Sam in the Silverstone team after I raised an enquiry relating to my account.
2026年1月20日
自発的なレビュー
Silverstone からの回答
Thank you for your wonderful feedback. We are delighted to hear that Sam provided a prompt, professional, and friendly response to your enquiry. We are very proud of the service our team delivers, and your comments mean a great deal.
We really appreciate you taking the time to share your experience.
Booking a suite online
Quick and efficient and even received a quick phone call to clear up details
2026年1月18日
自発的なレビュー
Silverstone からの回答
Thank you for your feedback. We are really pleased to hear that the process felt smooth from start to finish.
We appreciate you taking the time to share your experience and look forward to welcoming you soon.
Great service and very helpful.
2026年1月19日
自発的なレビュー
Silverstone からの回答
Thank you for your kind feedback. We are delighted to hear you received great service and found our team very helpful. We really appreciate you taking the time to share your experience.
Silverstone からの回答
Thank you for your feedback. We are really pleased to hear you found our team helpful and quick to reply. Your kind words are very much appreciated.
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