We felt everything was explained well we were not pressured into buying anything. We felt relaxed being at home Bruce was great at explaining everything we needed to know. Our daughter has taken out... もっと見る
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Sam gave an interesting, informative and humorous talk at my cancer support group in Derby. I accepted the offer of a home visit and, some weeks later,met Kevin. What a helpful and genuinely nic... もっと見る
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Really great customer relations. Brian visited us in our own home and very patiently and clearly explained the function of each of the documents involved in both our wills, our Lasting Power of Attorn... もっと見る
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My request for call back telephone calls were always done within great time. The advice given, particularly from Benjamin Gilbert was clear, concise and left out jargon. Easy to understand. Ext... もっと見る
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企業情報
当該企業による記述
Silvertime Legal is a premier provider of estate planning services, offering a unique and comprehensive approach to safeguarding your assets and securing your legacy. Our commitment to excellence and unwavering dedication to our clients set us apart in the field of estate planning. What makes Silvertime Legal unique? Our team boasts extensive experience in the intricate world of estate planning. With a deep understanding of legal intricacies, tax implications, and asset protection strategies, we are well-equipped to provide you with solutions tailored to your specific needs. We recognise that each individual's circumstances are unique. At Silvertime Legal, we take a personalised approach, crafting estate plans that align with your objectives and wishes. We don't offer one-size-fits-all solutions; we design strategies that cater to your specific situation. Our services go beyond traditional estate planning. We address a wide range of considerations, including wills, trusts, tax planning, and more, to ensure that your assets are protected and your loved ones are well cared for. Our primary goal is to provide you with peace of mind. We guide you through the often complex and emotional process of estate planning, allowing you to make informed decisions with confidence. We understand the importance of legacy. By working with Silvertime Legal, you gain the assurance that your legacy will be preserved, and your assets will benefit your family and heirs according to your preferences. At Silvertime Legal, we are not just estate planners; we are partners in securing your financial future and protecting your assets. Let us help you navigate the complex world of estate planning with care, expertise, and a commitment to your unique needs. Your peace of mind and your legacy are our top priorities.
連絡先
Eliot Park Innovation Center, 4 Barling Way, CV10 7RH, Nuneaton, 英国
- 02476 939940
- help@silvertimelegal.co.uk
- silvertimelegal.co.uk
4.6
優良
110件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Silvertime Legal からの回答
Thank you for your feedback. We understand that communication is crucial and apologise for any inconvenience. Jerry, our consultant, manages a high volume of work, and it appears your email may have reached our case handler after we had already begun work on your case. While there was a slight hiccup, we used the experience to improve and ultimately delivered the final documents efficiently. We hope you might reconsider your review, as we strived to provide good service despite the initial issue. If you have any further concerns or need additional assistance, please feel free to reach out.
Kind regards,
Silvertime Legal
Client Care Team
It all went to plan ,Mr Gill was very…
It all went to plan ,Mr Gill was very polite and helpful, and very smart in appearance ,and he arrived on time
2024年8月21日
Silvertime Legal からの回答
Thank you for your feedback! We're pleased to hear that everything went smoothly and that Mr. Gill was polite and helpful. We appreciate you taking the time to share your experience!
Silvertime Legal
Client Care Team
Excellent
Very positive lovely experience with Jerey, Asif and a secretary. Very professional and polite. Would recommend to anyone.
2024年8月8日
Silvertime Legal からの回答
We are so pleased to hear you had a positive experience with Jerry, Asif, and a member of our office team! It’s great to know that they were professional and polite. Thank you for your recommendation!
Kind regards,
Silvertime Legal
Client Care Team
Silvertime Legal からの回答
Thank you for your feedback! We're glad to hear you received very good service.
Kind regards,
Silvertime Legal
Client Care Team
Reliable company
Ease of speaking to adviser who was sympathetic and understood situation, answering any queries I may have had
2024年6月24日
Silvertime Legal からの回答
It’s great to hear that you found our adviser easy to speak with, and that they were sympathetic to your situation while addressing your queries. We truly appreciate your feedback!
Kind regards,
Silvertime Legal
Client Care Team
Troublesome LPAsI was having trouble getting my LPA,s…
I was having trouble getting my LPA,s sorted through the Public Guardians office. Kept getting returned numerous times for what seemed to be the same reason. Thankfully a lovely gentleman called Ben contacted me and asked if l needed help. He talked me through exactly what l needed to do so hopefully all will be fine this time. Thank you for giving me your time on a Saturday Ben.
2024年6月1日
Silvertime Legal からの回答
We are so glad to hear Ben was able to assist you with your LPA's and guide you through the process. It's great that he could help clarify things and make sure everything was on track. Thank you for sharing your experience, and we’re pleased Ben could offer his support, even on a Saturday!
Kindest regards,
Silvertime Legal
Client Care Team
Sheila was extremely helpful and…
Sheila was extremely helpful and approachable. Really good personal skills and helped my Dad understand his affairs. It was very complicated and she took her time helping us out not very calm manner, not to mention saving us a lot of money.
I wouldn't hesitate to recommend Sheila and Silvertime legal to anyone in our situation. Jackie
2024年5月22日
自発的なレビュー
Silvertime Legal からの回答
Thank you for sharing your experience, Jackie! It’s wonderful to hear how helpful and approachable Sheila was, especially in guiding your dad through such a complex process with patience and clarity. We’re delighted she could make things easier for you while also saving money. Your recommendation means a lot to us!
Kind regards,
Silvertime Legal
Client Care Team
Silvertime Legal proved that they are a 'Trustworthy' company. Silvertime Legal explained in detail…
Silvertime Legal explained in detail what was required of us in order to have a full Trust version of our wills which we would not otherwise have appreciated. We now know that it is critical for families to sign up for this to prevent the Government from penalising us!
2024年5月13日
Silvertime Legal からの回答
We are pleased to hear that the team at Silvertime Legal provided a detailed explanation and helped you understand the importance of a full Trust version of your Wills. It’s great to know we could assist in highlighting such a critical step for protecting your family. Thank you for sharing your experience!
Best wishes,
Silvertime Legal
Client Care Team
Helpul and Efficient Service
The members of staff who visited us explained the options and implications well, and efficiently went through the signing of documents.
The office staff were friendly and helpful
2024年5月2日
Silvertime Legal からの回答
We’re glad to hear that our team provided clear explanations and handled the signing process efficiently. It’s also great to know that our office staff were friendly and helpful. Thank you for your kind words!
Kindest regards,
Silvertime Legal
Client Care Team
Politeness isn't much to ask for.
The whole process was dragged out. One reason for this was the poor quality of emails sent which were not clear and could be very confusing.
The staff need to have some public relations training. It doesn't cost a lot to be polite, especially when the client is paying an extortionate amount for the service.
2024年4月10日
Silvertime Legal からの回答
Thank you for your feedback. We have conducted an investigation into the emails exchanged between you and our case handler, and we apologise for any confusion caused during this process. We understand that requesting ID from both yourself and the trustees may have been unclear. However, there are procedures we must follow prior to Land Registry submission. All settlors and trustees are required to provide two forms of identification, and we did provide you with a list of acceptable documents. Due to the strict requirements for the application, proof of address must be dated within the last three months, and we cannot accept items like credit card statements or phone bills.
We are committed to improving our communication and ensuring a smoother process in the future. If you have any further concerns or need additional clarification, please feel free to reach out. We appreciate your understanding and your feedback, which helps us enhance our service.
Kind regards,
Silvertime Legal
Client Care Team
Very happy with the service provided by…
Very happy with the service provided by Silvertime legal especially Mr Asif Gill
2024年4月8日
Silvertime Legal からの回答
We're thrilled to hear you were happy with the service, especially from Mr. Asif Gill. Thank you for sharing your experience!
Kind regards,
Silvertime Legal
Client Care Team
The staff we friendly
The staff we friendly, knowledgeable and polite. They could answer any questions queries that we had in a very efficient manner.
2024年3月14日
Silvertime Legal からの回答
It’s great to hear that our team provided friendly, knowledgeable, and polite service while addressing your queries efficiently. We’re glad we could assist you!
Kind regards,
Silvertime Legal
Client Care Team
Excellent service
I found the whole experience with Silvertime Legal an extremely professional and friendly experience. The presentation from Gerry was informative and he ensured all our needs were covered. Asif ensured all documents were signed and highlighted exactly where all other signatures were required. Last but not least nothing was too much trouble for Sue, each time I contacted her she responded promptly and efficiently. I would therefore have no hesitation is recommending Silvertime Legal.
2024年3月13日
自発的なレビュー
Silvertime Legal からの回答
We truly appreciate your feedback! It’s wonderful to hear that Jerry’s presentation was informative, Asif ensured the signing process was smooth, and Sue was always prompt and helpful. Your recommendation means a lot to us. Thank you!
Best Wishes,
Silvertime Legal
Client Care Team
Hidden Costs, email ignored. Arranged for 'free' wills for me and ex…
Arranged for 'free' wills for me and ex husband, plus POAs and recommended that we put the house into Tenants in Common rather than Joint Owners. Of course not free at all, but went ahead anyway. Notified that Wills are in storage, but we've now decided it would be more convenient to have them here. Both stored under same reference number, although we live at different addresses- 'hidden' cost of £25 each to have them posted, this doesn't get pointed out until you or your Family actually ask for the Wills- should be made clear from the start. Also after 3 emails to Silvertime I'm still waiting for any reply or to be advised what is happening with the Tenants in Common paperwork, as it's just being ignored.
2024年2月23日
自発的なレビュー
A very thorough process
Our introduction to Silvertime came from a presentation at a Prostate Cancer Support meeting in December 2023. The presentation by Stephanie was very useful in determining the legal documents we needed to complete the 'full set'.
Stephanie then attended our home (following our invite) and was very thorough explaining what we were missing. The process then passed to the administration team (Zarin) who were equally thorough in preparing the documents and ensuring they were correct.
Finally Asif came along (on 27th February) to get all the forms signed ready for sending to the Office of the Public Guardian.
A great experience all round. Probably not the cheapest, but these documents need to be correct and we were extremely happy with the service. Well done Stephanie, Yarin and Asif.
2024年2月27日
Silvertime Legal からの回答
Thank you for sharing your experience! We’re so glad that Stephanie, Zarin, and Asif were able to guide you through the process and ensure everything was in order. We truly appreciate your kind words and are happy to have been able to assist you with such important documents. Your feedback means a lot to us!
Kind regards
Silvertime Legal
Client Care Team
good helpful people easy to talk to to…
good helpful people easy to talk to to get the information you need
2024年2月26日
Silvertime Legal からの回答
We're glad to hear that our team was helpful and easy to talk to. We appreciate your kind words! Thank you!
Kindest regards
Silvertime Legal
Client Care Team
Slivertime Legal were very helpful and…
Slivertime Legal were very helpful and friendly with undertaking the legal work I required. I would recommend the team as they completed the legal work professionally while ensuring my individual needs were all met.
2024年2月19日
Silvertime Legal からの回答
Thank you for your kind review! We’re pleased to hear that our team could provide the professional and friendly service you needed. Your recommendation is greatly appreciated, and we’re glad we could meet your individual needs!
Best Wishes,
Silvertime Legal
Client Care Team
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff who were happy to wait for me to be ready to review documents when I was going through a very stressful time.
2024年2月7日
Silvertime Legal からの回答
It’s great to hear that our team was able to assist you during such a challenging time. We always aim to offer the support and understanding our clients need. Thank you for trusting us!
Kindest regards,
Silvertime Legal
Client Care Team
Trust registration…
Today I registered a trust online with HMRC and was given guidance all the way by Benjamin Gilbert on how to go through the process. What could have ben a quite daunting experience was made so much more easy because of the advice and guidance given over the phone which I really appreciated.
2024年1月30日
自発的なレビュー
Silvertime Legal からの回答
We're so glad that Benjamin’s guidance made the process of registering your trust easier. It's great to hear that his support helped make what could have been a daunting experience much more manageable. Thank you!
Best Wishes,
Silvertime Legal
Client Care Team
Nearly a good 4 star - but!
Will and POA - I did not realise that it would be up to me to complete the final steps in this procedure.
I.e. I had to send the signed documentation to the relevant people listed in the Will and Power of Attorney - for signatures -receive it back and then mail completed documents on for registration.
2024年1月24日
Silvertime Legal からの回答
Thank you for sharing your experience. We understand that the final steps may have been unexpected, and we appreciate you bringing this to our attention. If you ever need assistance in the future, feel free to reach out!
Kind regards,
Silvertime Legal
Client Care Team
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