Silvery Jewellery AUS レビュー 66

Silvery Jewellery AUS からの回答

2024年5月24日

Hello Chris, I hope that you are well.

Thank you for taking the time to share your feedback with us. I sincerely apologise for the fraying of your leather bracelet and the breaking of the strand. After reviewing all our communication platforms, I regret to inform you that we have not received any communication from your wife.

At Silvery, we strive for 100% customer satisfaction, and delivering high quality products is our top priority. However, we acknowledge that we sometimes fall short of our customers expectations. Feedback like yours is invaluable as it helps us improve our services and products.

We would greatly appreciate the opportunity to assist you with your bracelet. Please contact us at jenine@silvery.co.za so we can come up with a solution that will meet your expectation.

We look forward to your response.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月30日

Hello Yuri, I hope that you are well.

Thank you for your amazing feedback. We are so glad that your order was better than expected as we strive to create jewellery that not only lasts a lifetime but create beautiful memories.

We look forward to hearing from you again and if you ever require any assistance please do not hesitate to contact us.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月30日

Hello Fiona, I hope that you are well.

Thank you for your delightful feedback. We are so pleased to hear that you had been assisted promptly and that you were kept informed. At Silvery we do not only aim to provide great quality products but also great customer service and we are so glad that you had experienced this.

We look forward to hearing from you soon and serving you once again.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月30日 に更新

Hello Kimberley, I hope that you are well.

We sincerely apologise for not being able to craft your ring to your exact specifications. However we have remade a new ring for you and ensured we got it right this time.

I hope you like the new ring and it meets your expectations. If you have any further questions or concerns please contact us.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月30日

Hello Rawoof, I hope that you are well.

Thank you for such great feedback. We are so pleased to hear that you received timely responses and timely delivery as we always ensure our customers receive nothing but excellent customer service and delivery.

We cannot wait to serve you for your jewellery needs. If you require any assistance from us please feel free to contact us.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月30日

Hello Michael, I hope that you are well.

Thank you so much for your amazing feedback. It is so rewarding to know that your experience with us has been satisfactory. Here at Silvery we strive to provide good quality products yet still ensuring efficient delivery so knowing that we have achieved that with you shows us that we are moving in the right direction.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月30日

Hello, I hope that you are well.

Thank you so much for your beautiful feedback.

We are absolutely delighted to hear that your experience with us has been great.

Thank you for choosing us to craft your special gift, we are truly honored.

We look forward to hearing from you in the near future.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月30日 に更新

Hello Mark, I hope that you are well.

Thank you for your feedback.

We always ensure that communication with our customers is at the very top of our goals. We know that sometimes online shopping can be a little intimidating so we have chosen to communicate with our customers via email so if there is anything you are unsure of you can always go back to your emails.

However, if you would prefer us communicating with you through a different platform please feel free to let us know.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月30日 に更新

Hello Sally, I hope that you are well.

Thank you for your excellent feedback.

When we read reviews like this, it warms our hearts knowing that our hardwork is paying off and our customers had a great online shopping experience with us.

Keeping our customers updated frequently is important to us as this gives our customers peace of mind knowing that their jewellery needs are being taken care of.

We look forward to serving you once again.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月30日

Hello Paul, I hope that you are well.

Thank you for your amazing feedback.

I sincerely apologise that you felt that our delivery times were not your expectations. We do try our utmost best to get orders delivered to our customers as soon as possible.

We also provide you with our handcrafting and delivery timeframes on our website as we always remain transparent to our customers so they are aware at all times of our policies, procedures and timeframes.

We appreciate your feedback and will use it to better our services so we can always give customers a great shopping experience.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月30日

Hello Jody, I hope that you are well.

Thank you for your feedback.

I would like to sincerely apologise for your disappointment in our product.

Our director had been in contact with you since and we had remade your necklace and we hope that the new necklace has met your expectations and you can now use it in memory of your son.

We thank you for giving us the opportunity to remake your necklace and rectifying our mistake.

Once again, Silvery would like to apologise to you.

We look forward to serving again in the near future.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月30日 に更新

Hello Eric, I hope that you are well.

Thank you for such positive and great feedback.

We are so pleased that you loved your ring as much as we loved crafting it. One of our main goals are ensuring that each of our customers have nothing but a great experience with us.

We appreciate your support and look forward to hearing from you in the near future.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月30日

Hello Louise, I hope that you are well.

Thank you for your great feedback. It warms our hearts when our customers are happy with the service that they have received as one of our main goals is customer satisfaction.

Thank you for also complimenting our gift packaging, we really do appreciate it as we take pride in providing you with an exceptional presentation from our gift packaging to our jewellery.

We look forward to hearing you from you soon.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月16日

Hello Barbara, I hope that you are well.

Thank you so much for your beautiful words! We're ecstatic to hear that you were happy with the overall service and that your granddaughter loved her engraved ring. Keeping our customers informed and satisfied throughout the process is our top priority, and we're glad to hear that you experienced that. We always aim to address any concerns promptly, so we're pleased that we could assist you with getting the right size for the ring. We truly appreciate your support and look forward to serving you again in the future!

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月16日

Hello Merle, I hope that you are well.

We're absolutely delighted to hear that you had a fantastic experience with our customer service! Providing a smooth and enjoyable experience from start to finish is what we strive for. We're thrilled that you're pleased with the craftsmanship of your jewellery piece for your granddaughter and that you appreciated the attention to detail, including the presentation of our lovely box with a cleaning cloth. Thank you for your kind words and for choosing Silvery. We look forward to serving you again in the future!

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月16日

Hello Aida, I hope that you are well.

Thank you so much for your wonderful feedback! We're so happy to hear that you had a great experience with our website, product, and communication. Ensuring a smooth and transparent process from browsing to delivery is our priority. We look forward to hearing from you in the near future. We're here to provide excellent service every step of the way!

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月16日

Hello Bre, I hope that you are well.

We're so glad to hear that you're impressed with the quality of your order! Ensuring top-notch quality and timely delivery is always our goal. Thank you for your kind words, and if you ever need anything else or have any questions in the future, please feel free to reach out. We're here to provide excellent products and service every step of the way!

Thank you so much.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月16日

Hello Mim, I hope that you are well.

We're thrilled to hear that we could provide you with exactly what you wanted! Your satisfaction with the craftsmanship and the options available, like necklace length, means the world to us. Thank you for your kind words about our affordability and quick delivery. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to let us know.

Thank you so much.

Silvery Jewellery AUS からの回答

2024年4月16日

Hello Sandi, I hope that you are well.

Thank you for your positive feedback! We're happy to hear that you're pleased with both the quality of your item and the speed of delivery. Providing high-quality products and efficient service is our priority. If you ever need anything else or have any questions in the future, feel free to reach out.

Thank you so much.