Simplace レビュー 

Simplace からの回答

2023年3月1日

Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you are happy with your equipment and that it arrived promptly.

We take pride in providing high-quality products at competitive prices, and we are glad that we could meet your expectations. We look forward to serving you again in the future and hope to continue providing you with exceptional service and products.

If you have any questions or need further assistance, please do not hesitate to contact us. Thank you again for your support!

Simplace からの回答

2023年2月28日

Dear Thomas,

Thank you for reaching out to us regarding your order. We apologize for the delay in our response as we have only just seen your email, which had been mistakenly flagged as spam. We hope this message finds you well.

Regarding your question, we would like to clarify that our 48-hour dispatch policy only applies to business days, which exclude weekends and holidays. As such, your order is scheduled to be shipped on Thursday to your address.

However, we understand that you may not want to wait any longer, and we apologize for any inconvenience this delay may have caused you. If you would like, we can cancel and refund your order immediately.

Please let us know how you would like to proceed via mail, and again, we apologize for any confusion or frustration this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us.

Simplace からの回答

2023年2月22日

Dear Alek,

Thank you so much for taking the time to leave a review of your experience with Simplace. We're thrilled to hear that you had an awesome experience with us and that you are enjoying your RS6 Chassis!

We understand how important it is to have the products you need as soon as possible, and we're sorry that there was a delay in the dispatch time for your order. However, we're glad to hear that our customer support team was able to keep you updated every step of the way and that Jesse provided great support throughout the process.

At Simplace, we're committed to providing the best possible customer service and ensuring that our customers have a great experience. We're happy to hear that we were able to meet your expectations and make your experience with us a positive one.

Thank you for choosing Simplace as your go-to source for sim racing products, and we look forward to serving you again in the future.

Best regards,

Team Simplace

Simplace からの回答

2023年2月10日

Dear Michael,

I am sorry to hear about the delay in receiving your refund for a cancelled order. We understand that it can be frustrating to not receive a prompt refund, especially when it was cancelled before the item was even shipped. It was promised that it would take 5-10 days, which seems to have not been the case in your situation.

We would like to apologize for any inconvenience this may have caused and assure you that we are taking this matter seriously. If you could please provide us with your order number and any additional details, we would be more than happy to look into this and see what we can do to assist you.

Thank you for bringing this to our attention, and we look forward to resolving this issue for you as soon as possible.

Simplace からの回答

2023年2月10日

Thank you for your positive review Payo :)

Simplace からの回答

2023年2月10日

Dear Mr. Wolf,

Thank you for taking the time to write such a positive review about our site. We are thrilled to hear that you have had such a great experience with us and consider us one of the best sites for sim racing in the world.

It is our goal to provide top-notch customer service and make sure our customers are satisfied with their purchases. We are happy to hear that our team was able to assist you with any problems you may have had, and that they were able to solve them quickly.

We truly appreciate your kind words and the recognition of our hard work. Your support and feedback are essential to our success, and we will continue to do our best to provide an exceptional experience for our customers.

Thank you for choosing Simplace, and we look forward to serving you again in the future.

Simplace からの回答

2023年2月10日

Dear Dominik,

Thank you for taking the time to leave such a positive review about our service and products. We are thrilled to hear that you have had a great experience with us and that our team provided you with kind and fast service.

We are proud to offer high-quality products and exceptional customer service, and it is wonderful to hear that we were able to meet and exceed your expectations. Your feedback is valuable to us, and we are grateful for your support.

Thank you for choosing Simplace, and we hope to continue serving you in the future.

Simplace からの回答

2023年2月10日

Dear Mauricio

Thank you for taking the time to leave a review about your experience with Simplace. We appreciate your feedback and are glad to hear that you received your order in a timely manner.

We apologize for any inconvenience caused by the delay in shipping your order. Our goal is to ship orders as quickly as possible, and we strive to meet the estimated delivery times stated on our website. We are glad to hear that our team provided you with quick and helpful replies to your emails.

Your satisfaction is important to us, and we are glad to hear that you would buy from us again in the future. We value your business and will continue to work hard to provide you with the best possible experience.

Thank you for choosing Simplace, and we hope to serve you again soon.

Simplace からの回答

2023年2月10日

Dear customer,

Thank you for taking the time to write a review about your experience with the TR80mk5 Trak Racer and for choosing [Your Company]. We are thrilled to hear that you received your order quickly and that everything was as ordered, with no missing parts or scratches on the profiles.

We understand that reading negative reviews about a product can be concerning, and we appreciate your trust in us. It is great to hear that the installation process was manageable and that the rig comes with seat brackets included in the price.

We are glad to hear that the rig is stiff and that you have plans to install a VRS DFP base in the near future. We are confident that you will enjoy using the TR80mk5 Trak Racer and that it will provide you with a great sim racing experience.

Thank you for your support and for choosing Simplace.

Simplace からの回答

2023年2月10日

Dear customer,

Thank you for leaving a review about your recent experience with Simplace. We are sorry to hear that it took longer than expected for your order to arrive, and that you had some concerns about the response to your initial email.

We appreciate your feedback, and we are glad to hear that the parts arrived safely and in good condition. We take all customer reviews seriously, and we will use your feedback to improve our process and communication in the future.

We apologize for any inconvenience this may have caused, and we hope that you will consider giving us another chance to serve you in the future.

Simplace からの回答

2023年2月10日

Dear Julien,

Thank you for taking the time to leave a review about your recent experience with Simplace. We are glad to hear that you received your order within the expected time frame, despite the holiday season.

We appreciate your feedback regarding our communication and we will take it into consideration as we strive to improve our customer experience. We apologize for any inconvenience this may have caused and we are glad to hear that you are still happy with our service.

Thank you for your support and for choosing Simplace. We wish you a happy new year as well!

Simplace からの回答

2023年2月10日

Dear Alister,

Thank you for taking the time to share your experience with Simplace. We are glad to hear that you had a positive overall experience and that you appreciate the selection of hardware available on our site.

We apologize for the breakdown in communication after placing your order and for any inconvenience this may have caused. We appreciate your feedback and are pleased to hear that it was met with a positive response.

Thank you for your continued support and for choosing Simplace. We hope that you have a happy and prosperous new year.

Simplace からの回答

2023年2月10日

Dear Jonathan,

We are sorry to hear about the inconvenience you experienced with your recent order. We understand the importance of timely communication and it is not acceptable that your questions about the delivery date went unanswered.

We would like to assure you that this is not our standard practice and we are taking steps to prevent similar issues from happening in the future. We value your feedback and would appreciate the opportunity to make this right.