We got two different masseguns from SKG. One have been working perfect for years while the other one just broke down 2 times within days and the other within 2 months. Battery just dies. Both me a... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Not sure how to feal about the experience. Been reciveving good service first but then ignored. Some of the massageguns i used have been good while other been breaking down just after days or some mon... もっと見る
SKG is an awesome company. Their customer service is excellent and give lots of details for the product. Their massager are the best of the market. For example the eye massager is excellent eith h... もっと見る
The product works well. It definitely relaxes my neck muscles and helps my sinuses to actually drain that can cause me to have a headache. It has several levels and functions which I’ve had to fi... もっと見る
企業情報
当該企業による記述
Founded in 2007, SKG is a high-tech R&D company that specialized in developing wearable health devices. SKG combines the best of fashion and technology and packs everything great into beautifully-designed massage products that enable a healthier lifestyle. SKG’s products have received recognition from the international design community, including the Red Dot Design Award and IF Design Award. In a modern world of fast living and full of stress, SKG is committed to delivering health and relaxation products that help people live healthier, longer, and better lives.
連絡先
23555 Golden Springs Drive, 91765, Diamond Bar, 米国
- 6267245736
- support@skg.com
- skg.com
3.5
まあまあ
150件のレビュー
ネガティブなレビューの 81％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
SKG からの回答
Dear Marianne Hewlett,
Thank you so much for taking the time to leave us a positive review on Trustpilot. We greatly appreciate your feedback and are thrilled to hear that you are satisfied with our watches and the shipping process.
At SKG, we strive to provide high-quality products and a seamless shopping experience for our customers. It is wonderful to know that we have met your expectations in terms of product quality and timely delivery.
Your kind words serve as a motivation for us to continue delivering excellent products and services to our valued customers. We are grateful for your support and look forward to serving you in the future.
If you have any further questions or need any assistance, please feel free to reach out to us at support@skg.com. We are always here to help.
Once again, thank you for choosing SKG. We truly appreciate your feedback and your trust in our brand.
Tony was a great help
Tony was a great help. My battery on my neck massager is dying after less than a year of use. He was able to send me a replacement.
2023年4月24日
自発的なレビュー
SKG からの回答
Dear Joseph Grabon,
Thank you for taking the time to leave us a positive review on Trustpilot. We sincerely appreciate your feedback and are delighted to hear that Tony from our team was able to assist you effectively.
At SKG, we strive to provide excellent customer service and ensure that our customers' needs are met. We are glad that Tony was able to address your concern regarding the battery on your neck massager and promptly send you a replacement.
Your satisfaction is our top priority, and we are committed to providing high-quality products and resolving any issues that may arise. We value your trust in our brand and appreciate your recognition of our team member's efforts.
If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us. We are here to help.
Once again, thank you for choosing SKG, and we truly appreciate your positive feedback.
The company guarantee was not honored
After 6 months the charger cord for my watch no longer works. The watch has a 1 year guarantee. Since the watch cannot work without the cord, I had expected it to be replaced. Instead the manufacturer sent me information on where to buy a replacement cord.
I don’t believe the guarantee is being honored
2023年4月21日
自発的なレビュー
SKG からの回答
Dear Margaret Montino,
Thank you for bringing this matter to our attention and providing your feedback on Trustpilot. We sincerely apologize for any inconvenience you have experienced with your charger cord and the perceived lack of honoring our guarantee.
We understand that after 6 months of use, your charger cord stopped working, and as the watch cannot function without it, you expected a replacement to be provided. We apologize for any miscommunication or inconvenience caused by the information you received regarding purchasing a replacement cord.
At SKG, we take pride in our commitment to customer satisfaction and honoring our guarantees. We would like to resolve this issue for you promptly. However, we are unable to address your concern directly without knowing your contact information.
To ensure we can assist you effectively, we kindly request that you contact our dedicated customer support team via email at support@skg.com. Please provide us with your order details, including your full name, order number, and any relevant information regarding the charger cord issue. Once we receive your email, we will prioritize your case and work towards a satisfactory resolution.
We value your business and want to make things right for you. We appreciate your understanding and cooperation in reaching out to us directly. Our team is committed to resolving this matter and restoring your faith in our guarantee.
Thank you for your patience, and we look forward to hearing from you soon.
It is a really bad experience because I…
It is a really bad experience because I haven’t get my package! It has been whole month! It always shows in transit!
2023年3月15日
Very nice product
2023年3月14日
SKG V7 Pro Smart Watch - DO NOT BUY
The product does not do all of the features it promises. The app you use for the phone appears to not work properly. Should have known the price was too good to be true. Don't get fooled by the price and look of the watch.
The company is impossible to get a hold of. Have requested a shipping label multiple times so I can send back the product and receive a full refund, but have yet to hear anything back.
DO NOT BUY FROM THIS COMPANY!
2023年4月1日
自発的なレビュー
My order arrived very quickly!!
My order arrived very quickly!!! I was impressed how soon I received it.
2023年3月7日
I LIKE IT! Your website is clear and easy to use
Your website is clear and easy to use. I left a message for someone to call me and someone did. Refreshing! My watch was easy to set up. I like it.
2023年3月6日
SKG allowed me to return the item; however, I had to pay for the postage.
SKG made it easy for me to return the item. The website stated "We will be able to facilitate a free return for you if this is needed, regardless of your location."; however, when I asked for a return label, I was told that there's no return label. I had to pay for the postage fee to return the item.
2023年2月28日
Fast delivery
2023年3月18日
I purchased a watch and the charging…
I purchased a watch and the charging cord was not included. I’ve contacted you twice but never received Response.
2023年2月20日
Item was reTURNED to address 9n…
Item was reTURNED to address on package.
I don't see CREDIT to my account...?
Got Credit...Thank You!
2022年11月17日
I PURCHASE THIS WATCH THRU Amazon
I PURCHASE THIS WATCH THRU Amazon. I wore it along with my Fitbit Sense. The step count was very inaccurate as there was no way to set the stride. THE HEART RATE WAS ALSO off. I wore this watch for 3 days. I EMAILED THE COMPANY TO ASK QUESTIONS NO ANSWER. I RETURNED THE WATCH. You get what you pay for. If you want inaccuracies then this watch is ok. Great battery charge lasting days. Only thing I found nice.
2023年2月23日
自発的なレビュー
I purchased an SKG Smartwatch
I purchased an SKG Smartwatch, the advertisement made it look easy to operate and it was. I had a few questions about some of the functions, but was hesitant to send in inquires. I have bought many things on line and most with little after sales support. I sent in an inquiry and with in 2 days, I got a response. It was concise and easy to understand. I am very happy with this purchase and strongly recommend SKG to others.
2023年2月15日
自発的なレビュー
What I ordered was not what I was…
What I ordered was not what I was expecting. I reached out to get a return address. They took close to 2 weeks to respond. I was able to return 2 neck massagers but they have only refunded me for 1. I have been reaching out to them over and over(for well over a month) with no response. BEWARE!!!
2023年1月19日
自発的なレビュー
SKG からの回答
Dear Lance,
We are so sorry for your encounter. But as you stated earlier that you only need to return one order, so we managed to refund you for the order you mentioned. After we checked and we have fefunded both orders to your account.
Wish you a nice day!
Sincerely,
SKG Support Team
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