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レビュアーのコメントを見てみましょう

5つ星のうち2の評価

We got two different masseguns from SKG. One have been working perfect for years while the other one just broke down 2 times within days and the other within 2 months. Battery just dies. Both me a... もっと見る

5つ星のうち3の評価

Not sure how to feal about the experience. Been reciveving good service first but then ignored. Some of the massageguns i used have been good while other been breaking down just after days or some mon... もっと見る

5つ星のうち5の評価

SKG is an awesome company. Their customer service is excellent and give lots of details for the product. Their massager are the best of the market. For example the eye massager is excellent eith h... もっと見る

5つ星のうち4の評価

The product works well. It definitely relaxes my neck muscles and helps my sinuses to actually drain that can cause me to have a headache. It has several levels and functions which I’ve had to fi... もっと見る

企業情報

  1. マッサージ用品店
  2. 健康・美容製品店

当該企業による記述

Founded in 2007, SKG is a high-tech R&D company that specialized in developing wearable health devices. SKG combines the best of fashion and technology and packs everything great into beautifully-designed massage products that enable a healthier lifestyle. SKG’s products have received recognition from the international design community, including the Red Dot Design Award and IF Design Award. In a modern world of fast living and full of stress, SKG is committed to delivering health and relaxation products that help people live healthier, longer, and better lives.


連絡先

3.5

まあまあ

TrustScore 5段階評価の3.5

150件のレビュー

5つ星
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3つ星
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1つ星

ネガティブなレビューの 81%に回答しています

通常1カ月以上経ってから回答

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5つ星のうち2の評価

We got two different masseguns from…

We got two different masseguns from SKG. One have been working perfect for years while the other one just broke down 2 times within days and the other within 2 months. Battery just dies.

Both me and my sister was promised a small gift when giving them a review but never recived them and stopped answering us. This is 2 months later. Unserious company. Not worth the price you pay and customer service is unpredictable.

2026年4月27日
自発的なレビュー
5つ星のうち3の評価

Not sure how to feal about the…

Not sure how to feal about the experience. Been reciveving good service first but then ignored. Some of the massageguns i used have been good while other been breaking down just after days or some months.

2026年4月23日
自発的なレビュー
5つ星のうち5の評価

I’ve been using the SKG neck massager…

I’ve been using the SKG neck massager since 2024 and absolutely love it. I've just received the back pillow massager today and it’s nice. Great quality, affordable and very nice. I’m looking forward to seeing a version for legs in the future

2026年2月28日
5つ星のうち5の評価

SKG : Excellent Customer service - Innovative products! Well. Being and Technology

SKG is an awesome company. Their customer service is excellent and give lots of details for the product. Their massager are the best of the market. For example the eye massager is excellent eith high quality of manufacturing. The neck massager G7 pro fold has great different function such as heat, vibration, diffident massage modes.

Their products are unique in the market and a sign of extremely great quality.

As I said, and more importantly, its a company focused on technology and well being with a visionary approach and their customer service is excellent, thanks Edward.

2026年2月24日
自発的なレビュー
5つ星のうち1の評価

Weak product and bad customer service

The product is extremely subpar and just does weak little vibrations. Worst part is they don’t answer your emails when you try to return. Avoid

2026年2月10日
SKG  ロゴ

SKG からの回答

Dear Customer,

Thank you for your feedback. We sincerely apologize for the delay in our response due to the holiday season. Please rest assured that your full refund has already been processed.

We value your experience and are willing to offer any further compensation to make things right. Please feel free to contact us with your specific needs, and we will do our best to assist you.

Thank you again for your understanding and patience. We hope to serve you better in the future.

Best regards,

5つ星のうち5の評価

Nice for bedtime

sitting at a desk all day is rough on my posture. honestly, the tension in my shoulders and neck drops noticeably after i use this. feels super relaxing. definitely good if you're stuckk in a chair for hours.

2025年12月15日
5つ星のうち5の評価

I use this neck massager almost every…

I use this neck massager almost every night when i get in. neck feels way looser. does the job.

2025年9月30日
自発的なレビュー
SKG  ロゴ

SKG からの回答

Thanks for the 5-star review! We’re happy our neck massager helps ease neck tension and supports better relaxation after a long day. Your comfort means a lot to us!

5つ星のうち1の評価

I can’t get my order on time it’s like…

I can’t get my order on time it’s like delay a month.

2025年11月26日
SKG  ロゴ

SKG からの回答

Dear

Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the delay in receiving your order — this is not the experience we want you to have.

Due to severe weather conditions in certain regions, our third-party logistics partner has experienced unexpected transportation disruptions, which unfortunately caused your shipment to be delayed longer than expected. While this situation is beyond our direct control, we fully understand how frustrating this delay has been for you, and we sincerely apologize for the inconvenience caused.

Please rest assured that we are actively following up with the logistics provider to ensure your order is delivered as soon as possible. At the same time, as a gesture of our apology and appreciation for your patience, we would like to offer you a compensation/refund/discount (according to your policy) to make up for this experience.

Your satisfaction is very important to us, and we truly appreciate your understanding and patience. If you have any further questions or need assistance, please feel free to reach out to us — we are always here to help.

5つ星のうち5の評価

Fast Delivery!

2025年12月11日
SKG  ロゴ

SKG からの回答

Thank you for your kind feedback!
We’re glad to hear that you’re satisfied with the fast delivery.
We’ll continue to work hard to provide a great shopping experience.

5つ星のうち2の評価

Its been more then a week they havent…

Its been more then a week they havent even shipped my order the told me after purchase within 48hours they will ship it. But the customer service is full ai replied. Totally a horrible experience and a lier company. I wouldn’t recommend

Update: neither they arranged dedicated customer support IT IS STILL AI REPLIED MAILS!! Also my order says its delivered and its been a week. No one updates me with anything! i did not received my order but its says delivered….also they did not compensate as well

Finally my order arrived. It took a month to arrive! Product seem really good arrived in good condition. But still waiting for compensation product as they promised.

I will be updating if anything changes

2025年12月13日
SKG  ロゴ

SKG からの回答

We sincerely apologize for this and truly appreciate your feedback. Please check your email, as we have arranged dedicated customer support and a compensation solution specifically for this matter. If you have any further questions, please feel free to contact us at any time — we will respond as quickly as possible to assist you.

5つ星のうち1の評価

Terrible experience shopping with your…

Terrible experience shopping with your brand. I placed my order on November 20. SGK Charged money but I get it nothing. Many email sent no results.

2025年12月12日
SKG  ロゴ

SKG からの回答

We sincerely apologize for this and truly appreciate your feedback. Please check your email, as we have arranged dedicated customer support and a compensation solution specifically for this matter. If you have any further questions, please feel free to contact us at any time — we will respond as quickly as possible to assist you.

5つ星のうち1の評価

It has been one & half month

It has been one & half month, the order was never delivered. Having a hard time trying get my refund. Horrible!!!

2025年11月12日
SKG  ロゴ

SKG からの回答

We sincerely apologize for this and truly appreciate your feedback. Please check your email, as we have arranged dedicated customer support and a compensation solution specifically for this matter. If you have any further questions, please feel free to contact us at any time — we will respond as quickly as possible to assist you.

5つ星のうち1の評価

I have ordered and NOT received

I have ordered and NOT received. No response to the emails. It's a scam. Do not trust them do not send any money.

2025年11月29日
自発的なレビュー
SKG  ロゴ

SKG からの回答

Dear Miro

We are truly sorry for the experience you’ve had, and we sincerely apologize for the frustration this has caused you.

To help us look into this matter and resolve it properly, could you please provide us with your order number and the email address used to place the order? Once we receive this information, we will arrange a dedicated one-on-one customer service representative to handle your case and follow up with you directly.

We sincerely apologize again for the inconvenience and appreciate your patience. We look forward to assisting you and resolving this as soon as possible.

Kind regards,
Customer Support Team

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