Gave me Perioral Dermatitis. No response from customer service. Awful! The scent is so strong, it burns yet is supposed to be gentle. And i spent £188 on these three products that i will never use ag... もっと見る
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レビュアーのコメントを見てみましょう
A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... もっと見る
企業が回答しました
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... もっと見る
企業が回答しました
In addition to my previous review of the exceptional staff that assisted me with my initial order, the product itself…sublime. I have been battling with an area at the base of my nose (redness, itchin... もっと見る
企業が回答しました
企業情報
当該企業による記述
We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!
連絡先
London, 英国
- store@skinrocks.com
- skinrocks.com
3.7
まあまあ
1203件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 50％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service.
2023年4月5日
Skin Rocks からの回答
Hi Casey, well this is wonderful! Thank you so much for taking the time to leave a review.
Jodie - Team SR
Disillusioned and Let Down.
My wife is an avid fan of Caroline and is alway looking at her FREAKS site so I had no hesitation to order the new kit on the 11th April for her birthday. We went away to celebrate expecting to be able to surprise my wife with her gift. When we came back, no parcel from Skin Rocks has been delivered but the £185.00 has been taken out of my account.
I have contacted the site with no response.
Credibility lost
2023年4月7日
自発的なレビュー
Skin Rocks からの回答
Hello Derek,
Unfortunately we are unable to see any contact from you and we would like to make this right. Please could you kindly email us at store@carolinehirons.com?
Team CH
Really enjoying products and app
2023年4月5日
Skin Rocks からの回答
Hi! We're so glad to hear this, thank you so much for taking the time to let us know.
Jodie - Team SR
Great product
I bought the retinoid 1…great packaging, delivery was extremely quick & the product was easy to use / had useful instructions. I specifically loved the amount of product size you should use on the top of the lid - why has no-one thought of this before?
2023年4月5日
Skin Rocks からの回答
Hello Liz, we're so happy to hear that you are loving Retinoid 1 and the information provided around this product!
Jodie - Team SR
Excellent service
2023年4月5日
Skin Rocks からの回答
Hi Sally, we're so grateful to hear that, thank you!
Jodie - Team SR
Skin Rocks からの回答
Hi Paula,
Thank you so much, we're very happy to hear that!
Jodie - Team SR
Great products and delivery is timely.
2023年3月30日
Skin Rocks からの回答
Thank you for taking the time to leave us a 5 star review Kim! Lucy, Skin Rocks Team.
Skin Rocks からの回答
Great to hear your experience shopping with Skin Rocks is worthy of a 5 star review Jenny! Lucy, Skin Rocks Team.
Skin Rocks からの回答
Great to hear your experience shopping with Skin Rocks is worthy of a 5 star review Catherine-Anne! Lucy, Skin Rocks Team.
Brilliant service
Brilliant service, fast delivery and the support oil is amazing. Very happy and will be shopping with skinrocks again
2023年3月29日
Skin Rocks からの回答
Wonderful to hear your skin is finding the Support Oil amazing Louise, its my hero product right now! Lucy, Skin Rocks Team.
Excellent
Excellent, fast processing and delivery. Great communication regarding delivery as to when/signature requirements, etc
Would not hesitate to order from Skin Rocks again.
2023年3月29日
Skin Rocks からの回答
Thank you Mary, your 5 star review is wonderful to read! We hope you LOVE your incredible order of Skin Rocks product range. Lucy, Skin Rocks Team.
Skin Rocks からの回答
Thank you for your positive feedback, we hope you love your moisturiser! Lucy, Skin Rocks Team.
Skin Rocks からの回答
Thank you for your great feedback Magdalena, your continued support means so much. Lucy, Skin Rocks Team.
Communication was excellent
Communication was excellent. Shipping was fast. Will order again.
2023年3月27日
Skin Rocks からの回答
Great to hear your experience shopping with Skin Rocks was worthy of a 5 star review! Lucy, Skin Rocks Team.
Good value and great products.
2023年3月26日
Skin Rocks からの回答
Thank you Kate, your 5 star review means so much to us! Lucy, Skin Rocks Team.
Order was delivered super quick
Order was delivered super quick, within 48 hours. Beautifully packaged and the note from the founder was a lovely touch.
2023年3月27日
Skin Rocks からの回答
Thank you for your lovely feedback Paula, we hope your skin will love your Support Oil! Lucy, Skin Rocks Team.
Really lovely product
Really lovely product. Not sure it's worth £60 and one pump is arguably not enough, otherwise I feel like I'm pulling at my skin. Lovely to use but not sure I'd buy it again at that price point.
2023年3月26日
Skin Rocks からの回答
Hello Anna, thank you for your honest feedback. What works for one skin may not work for another and this experience is completely subjective. Of course we want you to fall in love with our products but if you decide the Support Oil isn't for you, perhaps you'll fall for another Skin Rocks product 💙 Lucy, Skin Rocks Team.
Easy to order online
Easy to order online
Quick and efficient delivery. Excellent product which works.
2023年3月26日
Skin Rocks からの回答
Thank you so much for your excellent feedback, so happy to hear your skin is enjoying Retinoid 2! Lucy, Skin Rocks Team.
Skin Rocks からの回答
So happy to read you are enjoying your Support Oil and Fragrance Free Moisturiser 💚💜 Lucy, Skin Rocks Team.
Skin Rocks-Delivery
Skin Rocks all the way, delivery to California, USA is fast. Love Retinoid-2!
2023年3月27日
Skin Rocks からの回答
Thank you so much Saul, what lovely feedback! Lucy, Skin Rocks Team.
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