Having an encountered a problem with my usually excellent Skylight frame I reached out to the support team. The response was quick, pleasant and helpful. Various solutions were offered and tried, unfo... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The skylight calendar is the best piece of tech I have ever brought. As a busy family having all of our information in 1 place is truly amazing, my favourite feature is side kick, screen grab an ema... もっと見る
I do not often write reviews but the customer service we received from Skylight was beyond amazing. We had broken the frame and contacted customer service by email, expecting this to be a long drawn... もっと見る
Although helpful, I wouldnt say it is a great value for money. We have access to the tasks which you can create kids chores and tasks, but the rewards system that you would think accompanies the ch... もっと見る
企業が回答しました
企業情報
当該企業による記述
Skylight is a touch-screen digital photo frame you can email photos to and they appear in seconds. Available in the US, UK, Canada, and Australia.
連絡先
101a Clay St, #144, 94111, San Francisco, 米国
- +1 415-233-6761
- info@skylightframe.com
- skylightframe.com
4.2
ほぼ満足
1080件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good delivery and to me personally at…
Good delivery and to me personally at the door thanks
2026年3月16日
Great product.
Love the frame, love the various functions ie calender, to do list, pictures.
2026年2月9日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Have not received it
Have not received it? I keep reaching out to support to get an update and I don’t hear back? Yet to receive it.
2026年3月13日
Skylight Frame からの回答
Hi there, thank you for your patience, and I’m really sorry for the delay and lack of updates. I completely understand how frustrating that must feel while waiting for your Calendar! We’re going to reach out to you directly via email with an update on your order, so please keep an eye out. Looking forward to connecting!
The frame is Garbage
The frame is Garbage. Have tried multiple times to activate. Very sketchy, non-standard english AI instructions. Minimal, AI generated "Help". No manual or instructions
2026年3月24日
自発的なレビュー
Skylight Frame からの回答
Hello Ann,
Thank you for reaching out to us and providing this feedback. I'm so sorry to hear your frustration with the device and the instructions. Would you please send us an email to VIP@myskylight.com so that one of our team members can assist you in getting this device set up and working the way it should be for you. This is certainly never the experience we want you to have and want to make sure we make this right for you!
Unfortunately my skylight stopped…
Unfortunately my skylight stopped working after about 1 year but I was sent a replacement without any fuss.
2026年3月10日
Great calender for organizing you and…
Great calender for organizing you and your families life.
2026年3月10日
It’s been 22 days since purchase and I…
It’s been 22 days since purchase and I still have not received my skylight calendar. Apparently, according to support, it will arrive on Friday, but the tracking has not been activated yet so I seriously doubt it. Very disappointing.
2026年3月16日
Skylight Frame からの回答
Hello Victoria,
Thank you for reaching out to us about this. I'm so sorry to hear you're experiencing this delay with the shipping of your product. I just pulled up your order, and I do see where the product is due to be delivered on Thursday, March 26th. Looks like the carrier has it in its possession at this time. It doesn't get delivered to you by Friday, please reach out to me directly so I can get my shipping team involved and see what's going on. If wee need to place another order for some reason we can certainly do that.
There is nothing wrong with your…
There is nothing wrong with your product but i have never received a reply to my query and that would stop me recommending Skylight to anyone.
2026年3月6日
Skylight Frame からの回答
Hello Dudley,
Thank you for reaching out to us about this and providing the feedback that you did. I'm sorry to hear you've not gotten a response from us. Can you tell us what exactly you reached out to us about and where you reached out exactly as I'm not seeing any tickets under this email address but would love to answer any questions and turn this around for you.
Love my 2 frames
Love my 2 frames. One full of wedding photos the other receives photos from all over the world. Love them ⭐️⭐️⭐️⭐️⭐️
2026年3月14日
Anyone who loves staying on top of…
Anyone who loves staying on top of their organizational goals will fall in love with Skylight! Love mine - can’t believe I put it off for so long!
2026年3月2日
We paid for a subscription in full on…
We paid for a subscription in full on the day we installed our skylight. We then got charged a full year subscription fee again one month later. Pretty terrible
2026年3月14日
Skylight Frame からの回答
Hello Shannan,
Thank you for reaching out to us about this and providing this feedback. I'm sorry you're having some issues with the Plus subscription. Any time you purchase a device directly from us, it comes with a 30-day free trial of Plus, then at that time it renews for a year at the full price. I just pulled up your order, and that's exactly what I'm seeing is that you purchased the device on February 13th, 2026. Then on March 14th, 2026, you were charged the auto-renewal of 1-year of Plus at that time.
If you have questions or would like further explanation or anything similar, please reach out to us directly via email at VIP@myskylight.com so we can assist you with this and turn this experience around for you.
Great product
Great product, love the photo frame. Calendar and lists, make organising and planning day to day activities much easier. Wouldn’t do without it.
2026年3月1日
Super packaging of Skylight Calendar Max
Super packaging. My Skylight Calendar Max arrived with all tools and methodology for safe installation. Easy to setup. Very happy that I decided to purchase the Amazon rather than the smaller version.
2026年3月13日
Great way to get everyone organised
Great way to get everyone organised. A jounal and meal plan would be helpful
2026年2月27日
My calendar was never delivered
My calendar was never delivered and you still haven’t refunded my money. Customer service has been terrible. No one to call. All AI responses. It’s a joke.
2026年3月10日
Skylight Frame からの回答
Hey there! We're so sorry you haven't received your Calendar. A member of the Calendar Concierge team will be reaching out with information about your order as well as a refund. We look forward to connecting with you soon.
Keeping family organised
Great for knowing what everyone in the household is doing. Also fantastic that it links to phones and tablets as well.
2026年2月26日
The Skylight Calendar is a Quality Product
The Skylight calendar is obviously of high quality and incredibly easy to use.
The installation was easy with all required screws and plugs included, even the correct size drill bit!
After switching on for the first time, the on-screen instructions were concise and clear.
I would recommend to anybody needing help organising their social and work lives.
2026年3月10日
Trustpilot エクスペリエンス
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他の種類のレビューについての詳細はこちらをご一読ください。
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