Skyscanner レビュー 

Skyscanner からの回答

2026年7月12日

Hello Dixit, 

Thank you for taking the time to provide your feedback and leave a review. 

I am sorry to hear that you were not informed prior to booking that you would need to collect your luggage in Singapore and check it in again for your connecting flight. We understand how frustrating this can be.

To help clarify, Skyscanner does not handle bookings directly. As a search engine, Skyscanner can only show the data related to the flight itineraries that are shared with us by the airlines and travel agents. We include a disclaimer that advises our users to check the ticket details carefully on the travel provider's site before completing a booking. However, we understand that this information may not have been clearly displayed by the travel provider before the booking was completed. 

It is also worth mentioning that some airports may require passengers to pick up and drop off their luggage for connecting flights, regardless of the airline or ticket type, as this can be linked to customs or other requirements.

If you have any questions or need further support, please contact our Support team using the link below, and our team will help you as best as they can. 
https://help.skyscanner.net/hc/en-gb/requests/new

I hope this has provided some clarity. Thank you again for your time and feedback. 

Kind regards, 

Tegan

Skyscanner からの回答

2026年7月7日

Hello Rachna,

Thank you for taking the time to share your feedback, and I'm sorry to hear that you've experienced a price increase at payment stage following a search for flights on Skyscanner.

As a travel search engine, we don't set prices ourselves. The prices are provided directly by our partner airlines and travel agencies. As we don't set prices ourselves, we can't guarantee the prices of airlines and travel agents. We make every effort to ensure the information you see on Skyscanner is accurate and up to date; however, prices can change frequently with availability.

Very occasionally, there can also be a problem with the prices being passed through to us to show by a provider, or there are technical reasons why the price is not represented accurately. We are constantly working on improving the accuracy of our prices, which is of course in our own interests as well as our users'.

Based on our system, it appears that you made your booking with Gotogate. If you could share more information by filling up the contact form below, it would be helpful for us to look into this further.
https://help.skyscanner.net/hc/en-us/requests/new

Please also include the following information in the contact form:

• The URL of the Skyscanner search result page
• Travel details - departure location, destination, departure date, return date, flight number, and the number of passengers.
• A screenshot of the travel provider's site where an inaccurate price/availability is displayed.

As soon as we hear from you, one of our support agents will contact you.

Kind regards,

Seongju

Skyscanner からの回答

2026年7月4日

Hello Gemma,

Thank you for taking the time to share your feedback.

We are pleased to hear that you found flights at a great price on our platform. 

If you require any further support or have any suggestions to improve the user experience, please contact our Support team using the link below. https://help.skyscanner.net/hc/en-gb/requests/new

We are always looking for ways to improve, and we really appreciate receiving feedback from our users.

Thank you once again for your review. 

Kind regards,

Tegan

Skyscanner からの回答

2026年6月30日

Hello Frank,

Thank you for taking the time to share your feedback, and I understand your disappointment due to the unconfirmed seat selection with Gotogate following a search on Skyscanner.

As a travel search engine (or price comparison site), Skyscanner is a tool to help travellers plan their trips and find the best travel arrangements, but we do not make bookings or payments directly. As such, have no visibility of your booking that you have booked with the travel provider or your activity once you have been redirected to the travel provider's website.

I understand that you made your booking with Gotogate, and we are keen to look into this further with them. We will contact you directly via email to gather more details and assist you further - please check your inbox.

Kind Regards,

Seongju - Skyscanner Support