Slapsta レビュー 

Slapsta からの回答

2026年7月2日

Thank you for taking the time to leave an honest review on our service. I'm glad the products were to your liking, and we are currently hiring and training staff to make sure our wait times are reduced. Thanks for your order with SLAPSTA!

Slapsta からの回答

2026年7月10日 に更新

Hi, I'm sorry you've been left feeling this way - that's genuinely not the experience we ever want anyone to have, and I take it seriously. I'd really like to understand what went wrong and put it right for you. Please ring the office with your name and order number, or reach out to us directly, and we will fix it. Whatever the issue with your order, I'd like to redo it for you free of charge and get it sent out, so we can show you how we should have done things in the first place. - Tom @ SLAPSTA

Slapsta からの回答

2026年7月10日 に更新

Hi Kyle, I'm sorry you're unhappy. We've refunded you in full and we're happy to redo the job for you free of charge. Please ring the office with your name and order number, or reach out to us directly, and we will fix it. - I am the original designer of your logo. Message me on 07376640881 and i will fix it for free. Tom @ SLAPSTA

Slapsta からの回答

2026年6月25日

Hi Casey, we are genuinely sorry. Your order and our lack of communication fell far below the standard you should expect from SLAPSTA.

We have been short-staffed, but that is our responsibility—not yours. We should have kept you informed and delivered on time, and we failed to do that.

We have issued £250 in account credit on a gift card, along with a permanent discount code, as a sincere apology. We understand that our business needs to move quickly and that our service must be responsive and dependable. We are actively making changes to ensure this does not happen again.

Should you trust us with another order, we will provide you with a direct contact who is available during U.S. business hours and will personally oversee your order from start to finish.

We know that trust must be earned back. We own this, and we are committed to making it right.

Slapsta からの回答

2026年7月10日 に更新

Hi Sergio, I'm genuinely sorry - waiting that long with no clear updates is not acceptable, and I completely understand why you feel let down. That's our responsibility to own, and there are no excuses for leaving you in the dark. I want to make this right: whichever you'd prefer, a full refund with no questions, or I get your order produced as a priority and sent to you free of charge, so we can show you the service you should have had. Please ring the office with your name and order number, or reach out to us at support@slapsta.com, and we will fix it - I'll handle it personally. - Tom @ SLAPSTA

Slapsta からの回答

2026年7月10日 に更新

Hi, I'm sorry - no communication and an order not dispatched as promised is a real failure on our part, and I completely understand why you felt let down. That's on us, and I want to put it right rather than leave you chasing us. I'd like to get your order produced and sent to you free of charge, or issue a full refund - whichever you'd prefer. Please ring the office with your name and order number, or reach out to us directly, and we will fix it. I'll personally see it through from here. - Tom @ SLAPSTA

Slapsta からの回答

2026年6月25日 に更新

Hi Lucas, we wanted to provide a further update. We fully accept that the delay, lack of fulfilment, and poor communication you experienced were completely unacceptable. You should never have had to wait more than three months or pursue a refund because we failed to respond. There is no excuse for that, and we are sincerely sorry.

Your refund has been completed. We have also added £500 in store credit to your account and issued a permanent 20% discount card for future orders. We understand that these gestures cannot undo what happened, but we hope they demonstrate how seriously we take our failure and our commitment to making amends.

Should you ever choose to trust SLAPSTA with another project, we will assign you a dedicated representative who is available during U.S. business hours and can be contacted directly throughout the process. They will personally oversee your order from start to finish.

We would genuinely value the opportunity to earn back your trust and provide the speed, communication, and service you should have received the first time. We accept full responsibility, and we are actively making changes to ensure this does not happen again.

Slapsta からの回答

2026年4月29日

Hi Adrian, thank you for the kind review. We really appreciate your patience and understanding, especially when things get busy, and it means a lot to hear that the finished work helped elevate your brand.

We’ll make sure your comments are passed on to Tom as well — he’ll be really pleased to know his work made such a positive impact. Thanks again for your support.