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Slerp レビュヌ 46

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TrustScore 5段階評䟡の4.5

4.6

゜フトりェア䌁業
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5぀星のうち5の評䟡

We've been using slerp for a good few years now. Its really helped our online business grow. The customer support team are brilliant - quick, available and actually solve things for us. Diana our new... もっず芋る

5぀星のうち5の評䟡

The Slerp team made getting set up quick and straightforward, without any hassle. Their response time has been excellent, and the live chat is incredibly helpful — any questions we had were answered... もっず芋る

5぀星のうち5の評䟡

We'd wanted to switch to Slerp for a while, and so glad we did. The support from the team getting set up was fantastic. Lots of back and forth, and tailored support which is extremely different to o... もっず芋る

5぀星のうち5の評䟡

I’m writing this as a customer. My food order took over an hour to be delivered to me but their customer service team was excellent and assured me about the status of my delivery. They were quick to r... もっず芋る

䌁業情報

  1. ゜フトりェア䌁業
  2. eコマヌス ゜リュヌション提䟛業者

圓該䌁業による蚘述

Slerp is an award winning online ordering platform built specifically for hospitality. It connects directly with a wide network of courier partners, so you can offer delivery with ease. We help you grow by giving your customers more ways to order either through your Website, or your own App. You can boost Loyalty with rewards, run Click&Collect, and manage Catering orders, all in one place. With built-in CRM tools and live customer support, Slerp gives you control and a smooth experience for both you and your customers.

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4.6

優良

TrustScore 5段階評䟡の4.5

46件のレビュヌ

5぀星
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5぀星のうち1の評䟡

Terrible delivery and customer service

I ordered groceries from a company, then upon arrival, there was some confusion about the delivery, then my friend refused the delivery and the driver binned the food without contacting me to resolve the issue. Customer service was slow to respond and unhelpful, subsequently saying that there was nothing could be done because the refusal of delivery from my side and did not attempt to even resolve the issue. The driver could have at least attempted to respond to my messages and calls seconds after he messaged and called me or returned the produce. Wasted my time. Irresponsible from them and very disappointed.

2025幎1月24日
自発的なレビュヌ
5぀星のうち1の評䟡

Do Not Sign Up

Do Not Sign Up
Another tech company targeting independent businesses with minimum payment terms monthly. Sales managers job is just to sign up, but not understand the business, very rude and their assumption is that we know how the apps work....... which in reality when you ask the sales manager how it works even they dont know, they will need support.

2023幎11月1日
自発的なレビュヌ
Slerp ロゎ

Slerp からの回答

We're sorry to hear about your experience and appreciate your feedback. We understand how frustrating it can be when expectations aren’t met, and we regret that this was the case for you. Over the past year, we have been continuously working to improve our processes, including better training for our team and enhanced support for businesses. If there’s anything we can do to address your concerns, we’d be happy to assist.

5぀星のうち1の評䟡

DON'T SIGN UP with SLERP

DON'T SIGN UP with SLERP
Do not sign up your takeaway or restt with this service. they have no support number, only a chat, over a month and their tech team is just not capable enough to resolve the integration. When the order comes on their app it won't ring they basically expect you to leave all your work to just keep the tablet on to see if there is any order or else you will know when the driver walks in to collect then you start to enter and make the order and in turn you lose your guest for late orders. No matter how many discounts you give you will lose them with their pathetic service.
Gave big promises of nationwide delivery at sign up without confirming if the company they tied up with does provide this beyond zone 1 which they do not....

Totally unorganised and the account manager is never available to take your calls or get the issues resolved .
So you can keep on chatting leaving messages, contacting your deliverect team who get the same response SLERP says they tech team is working on it!!

What a mistake !!

2022幎9月16日
自発的なレビュヌ
Slerp ロゎ

Slerp からの回答

We're sorry to hear about your experience and appreciate you sharing your feedback. We understand how frustrating technical challenges and communication issues can be, and we regret that we didn’t meet your expectations at the time.

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