Sloty レビュー 

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2020年10月9日

Hi Claire,

Thank you for your review.

We are sorry to hear about this, as a responsible and regulated gaming company, we always make the safety of our players a top priority. Please allow us to clarify that we do not have direct access to personal details registered on Gamstop, for data protection reasons. So how it works is, if a player registers with us, their details are then run via the Gamstop database, and Gamstop will then automatically block the account.

It is the responsibility of players to keep information registered updated with the Gamstop registration, and vice versa. If you have any questions, please do not hesitate to contact us. Our Live Chat is available 24/7 and we will be more than happy to assist!

Kind Regards,

Sloty Team

Sloty からの回答

2020年9月29日

Hi Wendy,

Thank you for your review.

We are sorry to hear that your experience with us was not pleasant. Please let us point out that we have weekly promotions on our casino which players can make use of, and player's can also choose to contact our Live Chat agents to check for any other available offers. Additional bonuses are provided to players depending on the status of the account and the level of activity.

Each Game has a different pay out ratio, and every slot is different in the behaviour of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator, we have no influence on this.

Please also note that as a regulated gaming company, we offer security for our players when making their deposits or making use of any of our services. We are sorry to hear that your bank account has been hacked, we would recommend to contact your payment service provider for further investigation into this matter. If we can assist in any way, please do not hesitate to contact us!

Kind Regards,

Sloty Casino

Sloty からの回答

2020年9月14日

Hi Matt Bailey,

thank you for reviewing us and we are very sorry to see your review.

But please let us clarify that we do not have direct access to personal details registered on Gamstop for data protection reasons. All the work is done in the background – if a player registers with us their details are then run via the Gamstop database and Gamstop will automatically block the account, then is also your reponsability to keep the info registered updated with the Gamstop info and viceversa.

If you have any doubt please do not hesitate to contact us and we will be more than happy to check for you.

Regards,

sloty team

Sloty からの回答

2020年8月4日

Hi,

Thank you for your review. We have tried to contact you privately via this thread for further information regarding your account, so that we can assist you accordingly, but we have received no response.

We are sorry to hear that you consider your experience with us so bad, we always strive to provide the best game experience to our customers and our Customer Support department always does the best to assist our players the best way possible.

We are sure we can help you, so please do not hesitate to contact us if you need any information or require any assistance, our Live Chat is available 24/7 and we will be more than happy to assist!

Kind Regards,

Sloty Team

Sloty からの回答

2020年7月16日

Hi Cash,

Thank you for your review.

We are sorry to hear that you have not been lucky while playing at our casino! Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.

Each Game has a different pay out ratio, and every slot is different in the behavior of disbursements. The profit chance, including any bonus rounds triggered within a game, is only based on luck, and as a licensed operator we have no influence on this. Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our Live Chat is open 24/7 and we will be more than happy to assist you!

Kind Regards,

Sloty Team

Sloty からの回答

2020年7月16日

Hi Sharmain,

Thank you for taking the time to review us!

We are happy to see that you have had a nice experience with us and we appreciate your feedback 😊

Please feel free to contact us should you require any assistance; we will be more than happy to help!

In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Kind Regards,

Sloty Team

Sloty からの回答

2020年7月16日

Hi Lee,

Thank you for your review.

Please note that as stated on our Terms and Conditions, which are accepted by yourself upon registration, players are only allowed to make use of a payment method belonging to them. If a payment method is used with different details than those on the registered accounts, then winnings can be voided (excluding the amount of the deposit) and further documentation will be requested.

The documentation is required to ensure that the payment method was used with consent, but this does not mean that the winnings will be paid our as a breach would still have been made. This is why it is important that all player go through the terms and conditions before accepting them, in order to avoid such scenarios.

If you have any questions, or if you are unclear on any part of the terms and conditions, please feel free to contact our Live Chat, which is available 24/7, an agent will be more than happy to assist!

Kind Regards,

Sloty Team

Sloty からの回答

2020年7月16日

Hi Fj,

Thank you for your review.

We are sorry to hear that your experience with us was not pleasant. We have tried to contact you privately on this thread for further information regarding your account, so that we can look into your request, but we have had no reply.

When you experience any issue while playing, for example a bonus code not working, please contact our Live Chat straight away, this is available 24/7 and an agent will be able to look into the issue.

With regards to verification, we understand that this process can be frustrating, but as stated in our Terms and Conditions, which is accepted by yourself upon registration, the verification process is mandatory for every customer, who accepts to provide all the documents requested, and also accepts the possibility to run further checks on his own account. Sometimes, there could be a slight delay, especially when documents have to be re-sent, which would then cause a delay with the withdrawal request.

Please feel free to contact us should you require any further information or if you wish to check for any updates on your account, as stated our Live Chat is available 24/7 and we will be more than happy to assist.

Kind Regards,

Sloty Team

Sloty からの回答

2020年7月7日

Hi Olu of Hackney,

Thank you for taking the time to review us!

We are happy to see that you have had a nice experience with us :)

Please do not hesitate to contact us should you require any assistance, we will be more than happy to help.

In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Kind Regards,

Sloty Casino Team

Sloty からの回答

2020年7月7日

Hi Spudnick Wilson79,

Thank you for your review. We are sorry to hear that your experience with us has not been pleasant. We understand how frustrating the verification process can be, especially when documents have to be resent, but as a regulated gaming company these security checks need to be carried out on all our player's accounts. The verification team does their best to try and get these checks completed as soon as possible, although sometimes there might be a slight delay due to high level of player contacts. Apologies for any inconvenience caused.

We still have one document which is pending on your account to complete verification, an e-mail was sent to you with an explanation regarding this. Once all documents are received and verification is completed, we will be able to proceed with your withdrawal requests.

Should you have any questions, please do not hesitate to contact us, our Live Chat is open 24/7 and we will be more than happy to assist you!

Kind Regards,

Sloty Casino Team

Sloty からの回答

2020年7月7日

Hi Ryan,

Thank you for your review. We are sorry to hear that you have had these issues with your withdrawal request. We are afraid that sometimes the reviewing process does take a bit longer than anticipated. A slight delay can be caused due to high level of player contacts, but rest assured that our verification team do their best to try and get these requests reviewed for all our players as soon as possible.

We can see that your withdrawals have been paid and you do not have any further pending transaction on your account. Please do not hesitate to contact us should you require any assistance or have any questions, our Live Chat is available 24/7 and we will be more than happy to help!

Kind Regards,

Sloty Casino Team

Sloty からの回答

2020年7月7日

Hi Aza,

Thank you for your review.

Please let us point out that as per our Terms and Conditions, the verification process can be applied upon registration, deposit, or withdrawal request. This is linked to our regulator’s guidelines and for this reason, we post it clearly in the Terms and Conditions which we ask our customers to accept upon registration. Once the verification of the account is completed, we would then be able to proceed with your withdrawal requests.

Also please note that even though you do not have the option to lock withdrawals, you can apply a temporary cool off on your account which will block you from logging in and you would not be able to reverse any withdrawals. Please contact our Live Chat which is open 24/7 for further information regarding the available options you have.

Kind Regards,

Sloty Casino Team

Sloty からの回答

2020年5月27日

Hi Kate,

Thank you for your review.

We are sorry to hear about the issues you have encountered on our casino. Please note that as a regulated casino we are obliged to carry out any necessary verification checks at any stage for all players. This is also stated in the terms and conditions, which all players agree to upon registration.

May we please ask you to contact us and provide further information on the issue you had so that we can investigate this for you? By contacting our support department via e-mail or Live Chat, we will be able to check your account and assist you accordingly.

We look forward to hearing from you!

Regards,

Sloty Team

Sloty からの回答

2020年5月19日

Hello A Riches,

thank you for reviewing us and we are sorry to read about your experience.

We checked your account and we can see that you have been correctly verified and the pending withdrawal was correctly released the day after your review.

We hope this will help you, anyway, do not hesitate to contact us for any further information needed.

Regards,
Sloty Casino Team

Sloty からの回答

2020年5月27日

Hi Suzanne,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us! :)

Please do not hesitate to contact us should you require any assistance, we will be more than happy to help.

In the meanwhile, we wish you the best of luck with your future within our casino, and we hope to see you playing with us again!

Regards,

Pelaa team

Sloty からの回答

2020年4月24日

Hello JK33,

thank you for reviewing us and we are sorry to read about your experience, we always give our customers all the updates we have.

Sometimes the verification process and the checks that must be performed can take a bit longer than usual, but we confirm that once completed we will update you with all the info you need.

In the meantime do not hesitate to contact us to be constantly updated, we will be more than happy to assist you further.

regards,
Sloty team

Sloty からの回答

2020年4月24日

Hello Mathew,

thank you for reviewing us.

Please note that the high bet breach is mentioned in the bonus Terms and Conditions that we ask our customers to read and sign upon registration, also, every time that we update them we ask you to read the updates and accept them.

For this reason, we invite you always to double-check them in order to avoid any misunderstanding.

We hope this clarifies everything, anyway do not hesitate to contact us for any further information.

Regards,
Sloty Casino

Sloty からの回答

2020年4月24日

Hello Erica,

thank you for reviewing us.

Please note that we checked your account and we confirm that the confiscation was applied on your winnings as high bets while playing with bonuses are forbidden.

This is part of our Terms and Conditions accepted by your self upon registration and for this reason, we invite you to double-check them, especially the bonus terms and conditions in order to avoid any misunderstanding for the future.

Do not hesitate to contact us for any further request or assistance needed.

Regards,

Sloty team

Sloty からの回答

2020年4月8日

HI Kane,

thank you for reviewing us and we are sorry to see your experience was not as expected.

Please note that in this case, we did not have the chance to locate your account and give you an ad-hoc assistance/reply but in this case please note that, when using different payment methods it might be necessary to verify all of them due to anti-money laundering guidelines, especially if winnings and eventual withdrawal are coming from the first payment method used.

Please also note, that the request for additional documents is mentioned in our Terms and Conditions accepted by your self upon registration and for this reason, we kindly invite you to double-check the clause 5.6.

We hope this clarifies everything, anyway do not hesitate to contact us for any further info.

Regards,
Sloty team