Sloty レビュー 

This is the worst experience i have ever had with a casino in my life.
I deposited £100 (not my first deposit) slots seemed stagnant so i withdrew the £100, an hour later i was bored. So i cancelled the withdrawal and went on roulette, won a few times and settled on a £400 withdrawal. this was on or around the 25 or 26th march. Couple of days go by and they lock my account for ( security check) for which they didnt inform me nor have i been told why as of now. then on the 27th i get an email asking to verify which is fine im verified everywhere else i play. so i send my passport, a utility bill photos of card used to deposit and a bank statement, now 5 days later after having to call them relentlessly they now ask for a screenshot of bank statement with the initial £100 transaction which is fine but then ask for a selfie of myself holding passport, now thats going to take another 72 hours to look at. seems like really bad, i had no issue with any genesis casino before this. im so angry. their customer service is atrocious. oh before anyone thinks of this, i cant access livechat on sloty as "there are no agents available"

Edit. Still not sorted. Now they asked for a picture of me holding my passport. On the 7th they asked. I sent that picture on the 2nd. You say your agents are available 24/7 but they havent been available at all via slotys website. But conveniently available on your sister site which is where i have to only to get no help. Every single email you send me i respond rapidly but i then have to wait 3 to 4 days for a solitary response. That wait time alone is dreadful. My account is still blocked with no explanation. Something your reply hasnt mentioned. You have evaded most of my issues and focussed on why your able to ask for a selfie.

Wow dead spin after dead spin no bonuses on games not an enjoyable casino at all

Schlimmer geht immer ODER AUCH NICHT 😂. Ich hatte viel Langeweile, Zeit und ein paar Kröten übrig um damit Schandtaten zu begehen. Man sollte dem Casino den Gar ausmachen. Einen high Roller und dann einfach GAR NICHTS mehr. Ich dachte mir zwischendurch immer mal wieder "ach guckste mal vielleicht macht das ja doch mal Bock hier zu zocken". Das Ende vom Lied war dass ich am liebsten ein Antiaggressionstraining besucht hätte. Geht gar nicht. Beispiel bei 25€ Einzahlung auf 10 cent gespielt, ich hab eh nicht mit Gewinnen gerechnet aber dass da maximal alle 10 Runden mal was passierte und dann höchstens ein paar Cent mehr als mein Einsatz bis runter auf 0, ist wirklich lächerlich. Hab es dann auch echt drauf angelegt und ein "bisschen" mehr eingezahlt. Fazit: Der schuppen ist richtig .acke und das Geld mehr als raus geschmissen weil der Spaß eher Richtung Gefrierpunkt geht. Da habe ich mehr Spaß wenn ich ne weiße Wand anschaue. Es gibt gute Casinos aber dieses gehört definitiv nicht dazu und anschließend sieht man wie man sich auf die meisten Internetbewertungen verlassen kann nämlich gar nicht. Fallt nicht drauf rein

No respond to my emails , keep sending me the same email over and over . No money yet £250

Das ist das schlimmste online casino was ich jemals gespielt habe . Ich hab ein gewimm gehabt von 3000€ aber ich konnte nur 2000€ erstmal auszshlen lassen, dann musste ich mein Konto verifizieren lassen obwohl ich sowort Überweisung eingezahlt habe. Dann habe ich meine Unterlagen geschickt nach 4 Tage hab ich eine email bekommen ich sollte meine Kontoauszüge schicken wo drauf steht Name Konto Nummer und das ich eingezahlt habe. Ich kann das nicht nachvollziehen,bei Sloty muss Mann nur einzahlen aber nicht gewinnen dann kommen die Problem ich würde es jeden raten Finger weg von ihr am liebsten hätte ich 0 sterne geben

Extremely unprofessional and untrustworthy company. AVOID AT ALL COSTS!!!

The worst casino company I have ever dealt with. I have signed up to several Genesis owned casinos and if you make any profit they will find any excuse in their shady t's and c's to take it away. Withdrawals will take weeks and you will receive no help from customer support. I have been waiting for over 2 weeks for "regular checks' on a withdrawal. I COULD NOT ADVISE MORE THAT YOU AVOID SLOTY AND OTHER GENESIS OWNED CASINOS. THEY ARE CRIMINALS.

Edit: Reply to response: does it also say in your terms and conditions that you can hold our money for as long as you like without giving a valid reason.. make ID and verification an unnecessarily difficult and time consuming experience rejecting documents for any and every reason you can think of.. not pay winnings by finding loop holes in your own utterly unfair and completely biased set of rules to serve your own selfish gain and nothing else.. how about you just pay out on time and fairly like other sites before you get found out and shut down genesis!

Stay well clear they will never pay out and should be shut down appalling outfit.

Not deserve even for one star...
Unfortunately i had same problem with verify account before withdraw money like some people here.Process of this is horryfic and so looong, customer service is useless and not helpful at all. If you got some money to be withdraw ,they doing everything to keep money on your account,( of course you must lose it :)not withdraw :( thats why;;),they making lot of problems with verify account even if you send all documents what they need.I still waiting for my money from them, Worst casino ever!!! Dont spend there even 1p.!

Reines Abzocker Casino. Mehrmals eingezahlt als Neukunde und nichts gewonnen nicht mal einen kleinen Gewinn. 100 Euro weg. Finger weg von diesem Mafia Unternehmen

AVOID AT ALL COSTS. Won 300 quid on free spins ,they confiscated the 200 and never accepted the withdrawal of the 100 after I waited over a week.
SCAM SCAM SCAM.

You can pump money in to a game and get absolutely nothing back. I have never experienced this on any other gaming sites. Also customer service is extremely poor and take forever to get back to you

Sloty zählt für mich zu einem meiner Favoriten an Casinos. Es wird eine sehr gute Spielqualität angeboten und es macht richtig Spaß dort. Auf höheren Einsätzen bekommt man hier auch schöne Bildchen zu sehen. Auszahlung und Verifizierung erfolgt sehr schnell. Alles prima.
Wer für sein Geld was erleben möchte, ist hier gut aufgehoben. Schön, das es wenigstens noch Casinos gibt, die auf fairer Ebene betrieben werden. Das ist jedenfalls meine Erfahrung.

I deposited 50.00£ and received £50 bonus.. With this i was able to win upto £2900. This amount was shown available to withdraw, i did this and had to provide information of identification of card/address/photo.. I then had to wait for authorisation (upto 48hrs) i had an email back in the same day stating:

We hope this email finds you well.
We regret to inform you that your winnings have been removed due to a breach of the bonus's Terms and Conditions during your game play.
You placed bets 6 up to 7.5 which is not allowed when playing with a bonus money. Your initial deposit is back in your account
Sincerely,
Sloty Support

I email them back asking what the heck is going on, the live chat people sent details of the info to me below..

10. The maximum bet allowed when using a bonus (until wagering requirements are met) is:
Slots and Video Slots - €5 per bet.
Any other game - €30 per bet.
Failure to follow this may result in forfeiting any winnings.

IF this is the case then gambling of bets £5 or above should not be an option that is available to people whilst using the bonus feature.

Im truly not happy with this at all, and surely im not the only person for this to happen to..

Very nice casino with very good payout games.