Slugs & Snails レビュヌ 

238
•
TrustScore 5段階評䟡の4.5

4.4

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5぀星のうち5の評䟡

Amazing service as always, excellent quality products. Super helpful, you can tell this is a small family run business as the attention to detail is unreal. Will be back for more.

5぀星のうち2の評䟡

Lovely garments. But communication was really tricky, just didn’t hear back from emails when trying to exchange /return. Ended up posting back when was in republic, with handwritten note re exchang... もっず芋る

5぀星のうち5の評䟡

The quality of these tights is well worth the money and the time (coming from Ireland to the USA) is well worth it!! Customer service was wonderful when I emailed some questions. Thank You Kat!

5぀星のうち5の評䟡

My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediatel... もっず芋る

䌁業情報

  1. 子䟛服店
  2. ベビヌ服店
  3. 衣服・織物補造業者
  4. 衣服・織物卞業者
  5. 玳士衣料店
  6. 婊人服店

圓該䌁業による蚘述

Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.


連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

238件のレビュヌ

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.4

すべおのレビュヌ

(238)

過去12か月のレビュヌ数: 57ä»¶

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5぀星のうち5の評䟡

Great Product & Service

Love Love Love Slugs & Snails for their top quality Waffle pyjamas, all made easy with their amazing customer service, shipping to NL with ease!

2025幎3月4日
自発的なレビュヌ
Slugs & Snails ロゎ

Slugs & Snails からの回答

Thank you Rosie x

5぀星のうち3の評䟡

Great product, poor customer service

Edit: Great product. Well made and very cute! Would have given 5 stars, but the communication from the company is really poor. It took a very long time to arrive and there are many better ways to communicate shipping information than a generic dropdown tab on their website. They could give an estimated shipping date of 6 weeks at checkout and could put shipping information in the purchase confirmation email about it taking 6 weeks. They could also create a stock email answer to people that email asking about the shipping, rather than not answering emails at all. All of these things could have been done in the time it took the owner to write a snarky response to my review on trustpilot. I never did get an email response from the company so I thought that it was maybe a scam, but the trust pilot review got answered within a work day.

Original review: It has been over a month and I have not received my order. There is no tracking information available from the link provided in the email. I have emailed twice for an update and have not received any response.

2025幎2月3日
Slugs & Snails ロゎ

Slugs & Snails からの回答

Hi Sarah

We always appreciate people reviewing our products but we find it incredibly frustrating and really rather mean when people review small businesses based on shipping times from the other side of the world into a country that is currently experiencing serious issues with imports which are totally out of our control. We have really detailed shipping information so you can find out about the “tracking number” which is actually our customs clearance for your order. We ask that customers read the shipping information in full before they chase us in emails. Your order shipped on the 4th February which you can see from the customs clearance, it leaves Ireland the next day and then comes to the domestic shipping service for Canada which has been really awful since the strike, we ship worldwide for free 80% of the time and for €5 all other times, that’s a fraction of the cost to us and the same as our local postal rates but this means we have to ship slower. Please check with your local postal office to see if they have your parcel, if it’s too large for your letter box they tend to hold them.

Hi Sarah

We can see you changed your review. Thank you. But also you emailed the office last weekend and then left a one star review before we had a chance to reply but also you received your order within a day or so of that email, which is why we ask people to check our shipping terms before emailing us because the answers are there, we understand sometimes you would like an instant reply and we do try to keep communication as fast as possible but you came to the trust pilot before we had a chance to reply. We are glad you received you order and it was just over three weeks since we shipped it (not 6!) and that was due to the new sanctions being placed by the new administration in the US and the backlog that has caused together with the remnants of a very long strike which is something we have no control over, our regular shipping times are much faster and super affordable, it’s just a little unfortunate your parcel was caught in the change over. We are pleased you received your order and grateful that you came back to amend your review. We understand it’s super frustrating when the post is slow, we feel it too but it’s so important for us to make sure we have happy customers with products they love and we hope you enjoy your purchase, they are totally worth the wait. Standard shipping from Canada to Ireland for the same delivery is $35, we offer the same service for $8 which means we take a huge amount of the shipping costs so we can keep our products affordable to everyone.

5぀星のうち5の評䟡

Excellent pyjamas

Excellent pyjamas, both adult and child sizes. Beautiful and high quality fabric and garments.

2025幎2月10日
Slugs & Snails ロゎ

Slugs & Snails からの回答

Thank you so much Jean! We put our heart and soul into making affordable but amazing clothes it means a lot when we get lovely reviews!

5぀星のうち1の評䟡

Package never came

I still haven’t received this and keep getting emails to review. The tracking number doesn’t give me any information, since it was coming from another country and never updated with tracking for the US shipping service.

2025幎1月29日
Slugs & Snails ロゎ

Slugs & Snails からの回答

Hi Shaly

We have spoken to you via email after you posted a review for one star
but please be aware that you’re reviewing a small family business and the issue is actually with new sanctions at the boarder and this is causing a slight delay for international orders, it’s totally out of our hands but we do clear your customs first which avoids you having additional charges when your parcel arrives. We do also ask that you check your local mail office as most of the time they have attempted delivery but haven’t left a note and your parcel may be held there.

5぀星のうち5の評䟡

Personal service provided with quality products

Love supporting this Irish company, love the quality, multiple colour options and sizes but ultimately the clothes are so comfortable and wash well. Happy customer for many years, cant recommend enough especially when its topped with a personal service if you have a query not a robotic assistant. Keep up the great work.

2025幎2月9日
自発的なレビュヌ
5぀星のうち5の評䟡

Really lovely stuff

Really lovely stuff. I ordered a size up as I don't like my clothes tight and that was perfect for me. They are very well made. If I had one criticism, it's the unnecessary washing instruction tags inside - which are quite hard to cut off completely

2024幎11月18日
5぀星のうち3の評䟡

good products, but online store not great

I really like your products, but the online store is not great. The product I received is not exactly like the one shown online. It's a new version with a slightly different pattern and a slightly different color. I could see the difference, as I already had the old model at home and wanted to order the same one in a larger size.

2024幎11月18日

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