Smile Hub, London レビュー 

605
•
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I went for my regular dental hygiene check up. Judith was knowledgable and kind (also very funny). She explained in detail how I should approach flossing and showed brushing techniques as I have very... もっと見る

企業が回答しました

5つ星のうち5の評価

I avoided dentists for years, but went to this practice, as it was close to work, when a filling fell out. Dr. Kelly fixed it without judging me (my dental health was NOT that great) and ma... もっと見る

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5つ星のうち5の評価

Very thorough and courteous service provided by Sharddha and the team. Really appreciate the detailed dental hygiene advice. Highly recommend!

企業が回答しました

5つ星のうち5の評価

Sharaddha and Kumi and Rebbi have done my 6 monthly Hygenist appointment for some time now. They are incredibly professional; not only in the clean (with all the most up-to-date equipment and techniqu... もっと見る

企業が回答しました

企業情報

  1. 歯科医院
  2. ・
  3. 矯正歯科医
  4. 歯のホワイトニング サービス
  5. 歯科医師
  6. 歯科衛生士
  7. 美容歯科医

当該企業による記述

Smile Hub is dedicated to achieving a high level of dental well-being for all our clients. We have been delivering quality, dental care to busy clients in the City of London since 2001 and are committed to ensuring excellence for all our patients. At Smile Hub we understand the demands of a busy work schedule and can offer the very latest in screening, preventative and aesthetic dental care at all of our clinics. We are a multi-cultural team of expert dental professionals practising right in the heart of the City of London. With diverse skills and a remarkable range of experience we can offer every kind of general dental service to a very high standard.


連絡先

4.9

優良

TrustScore 5段階評価の5

605件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(605)

過去12か月のレビュー数: 35件

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5つ星のうち5の評価

Quick appointments, great doctors.

The reception helped me fast track my appointment because I needed an emergency Root Canal Treatment. Dr. James Fitton was not only proficient in fixing the issue but was also very kind throughout the treatment.

2023年11月22日
自発的なレビュー
Smile Hub, London ロゴ

Smile Hub, London からの回答

Thank you for the review about our reception team and Dr James. Its great to hear you were well looked after and seen quickly in an emergency.

5つ星のうち5の評価

Best dental practice in the City!

I had an emergency filling done at another clinic which left my gums bleeding and in tatters, I was in pain for weeks but thought this was just a fact of getting dental work done. I opted to have the replacement crown done at SmileHub and was astonished at how painless the process of filing my tooth down to prepare it for the crown was, and how little recovery time I needed - I had almost no pain in my gums following the procedure, despite it being nearly 2 hours long! I appreciated how Sarah kept me informed throughout the process (telling me what might hurt and when, and why she was doing what she was doing). I was also pleased with my separate hygiene appointment and how knowledgeable Judy was. All team members are friendly and welcoming and make it a very pleasant experience indeed. Would highly recommend this practice.

2023年11月22日
自発的なレビュー
Smile Hub, London ロゴ

Smile Hub, London からの回答

Thanks so much for taking the time to write a review about your positive experience with Sarah, Judy and the rest of the team. Great that your tooth is all sorted now and we look forward to seeing you again.

5つ星のうち5の評価

Always pleased with the dental and…

Always pleased with the dental and hygiene treatment that I receive from Smilehub Liverpool Street. Easy access from Liverpool Street station. Helpful reception staff. Would highly recommend.

2023年10月30日
自発的なレビュー
Smile Hub, London ロゴ

Smile Hub, London からの回答

Thanks Carol for your lovely review of our dental and hygiene care services and that the location works so well for you.

5つ星のうち5の評価

Dental treatment with Dr Kushal Mehta

I had dental treatment with Dr Kushal Mehta and it was a great experience. He was very patient, attentive and made me feel very comfortable. Throughout the treatment explaining what would happen next. He spoke softly and calmly making me feel calm and his nurse was also just as polite and professional. The whole clinic was very welcoming, modern, clean and professional.
Thank you team.

2023年11月6日
自発的なレビュー
Smile Hub, London ロゴ

Smile Hub, London からの回答

Thanks so much for taking the time to review our servcies. We are so pleased you had a great experience at Smile Hub.

5つ星のうち1の評価

Grit your teeth

Without doubt, the worst dental hygiene experience ever. I’m speaking with over 40 years experience of going to the dentist.

2023年8月31日
自発的なレビュー
Smile Hub, London ロゴ

Smile Hub, London からの回答

I am very sorry to hear that you have not had a good experience. Please could you email the practice on sf@smile-hub.co.uk and make it for the attention of the Practice Manager and we will be in touch to follow up with you directly. Thank you Cath

5つ星のうち5の評価

Sorted me out very quickly

Sorted me out very quickly. Thoughtful and professional help when I needed it. Thank you.

2023年8月15日
自発的なレビュー
Smile Hub, London ロゴ

Smile Hub, London からの回答

Thanks for the review and pleased we could help you so quickly.

5つ星のうち5の評価

Impacted wisdom tooth extraction - zero pain afterwards!

I had a wisdom tooth extraction with Kush. He took a great deal of time and care over the extraction - the tooth was at an odd angle and he spent time with different tools to get it out. He took such great care that I had NO pain whatsoever after the extraction. I was expecting to be holed up and in agony for a few days but I didn't even need to take any painkillers at all. Thank you!

2023年8月14日
自発的なレビュー
Smile Hub, London ロゴ

Smile Hub, London からの回答

So pleased to hear that your wisdom tooth was removed succesfully and pain free. Thanks for taking the time to review our services and Dr Kush.

5つ星のうち5の評価

Wonderful hygienist

I saw a hygienist at Smile Hub recently and had a great experience. The hygienist was friendly and knowledgeable and did a wonderful job. My teeth felt so much better afterwards. I've also seen dentists at Smile Hub in the past and always had good experiences. Highly recommend.

2023年8月15日
自発的なレビュー
Smile Hub, London ロゴ

Smile Hub, London からの回答

Thanks for reviewing our hygine services. Pleased you have had a great experience.

5つ星のうち5の評価

Great service

Seen on time. Modern equipment. Great staff who explain everything clearly.

2023年8月7日
自発的なレビュー
Smile Hub, London ロゴ

Smile Hub, London からの回答

Thanks Tim for reviewing the service and our clinic. We love all the modern technology and equipment as well!

5つ星のうち4の評価

Computer set up caused delay

Everything in the appointment was great - staff friendly and put me at ease. All questions answered in understandable manner.
The reason for loss of star is that at the end when wanting to pay I had to wait whilst the computer became 'free' as it being used at other Smile Hub site.
I question why does the computer in Linklaters Smile Hub set up so linked to another site? This is causing Linklaters patients a delay at the end of their treatment - they have to wait until their computer becomes 'available' so they can process the payment.

2023年8月1日
自発的なレビュー
Smile Hub, London ロゴ

Smile Hub, London からの回答

Hi Jayne
Thanks for your feedback and I am pleased that your appointment went well.
I apologise for the delay at the end of the appointment. We have Linklaters clients being seen at Linklaters and some Linklaters clients wanting to be seen at our Spitalfields clinic. As a result we have a system to allow the patients to book back at Linklaters (while they are still in reception at our Spitalfields practice). We are aware of the delay this can cause and will be moving to a new set up in the autumn to prevent this from happening in the future. I have also asked reception to to be aware of clients time so they are not kept waiting at the end of their visits.
Kind regards
Cath Freestone

5つ星のうち5の評価

Amazing service

Amazing service

Dr Hena was great from the original consultation through to the various appointments I've had to repair my broken front teeth and for composite edge bonding. I would not hesitate to recommend her enough.

2023年7月27日
自発的なレビュー
5つ星のうち2の評価

I will start with the positive

I will start with the positives - the hygienist was friendly and polite and the treatment was explained to me all throughout.

Negative - I was stuck in their lift for 10 mins! A tiny lift without ventilation. I rang the alarm twice, which goes through to a central answering machine, you can’t hear what the other person says, all this time I’m asking for help, called the practice from inside the lift and no answer. At this point I’m panicking and getting breathless, feel like I’m on some sort of Final Destination movie. I scream for help and no answer. I finally decided the only way to get out of the lift was to force the doors open to escape. After I climbed out I informed the receptionist that I had been trapped which he could clearly see the lift was half way up. His reply was “did it move at all” no concern whatsoever if I was ok, or if he could help at all, just asked me to take the stairs. Overall not a good experience from the reception staff, no companion or worry at all for something so frightful. Based on my experience I would not recommend going here.

2023年7月24日
自発的なレビュー
Smile Hub, London ロゴ

Smile Hub, London からの回答

Hi Isabella,

Thank you for leaving positive feedback regarding your hygienist appointment at our clinic. I am pleased that this did meet your expectations.

Regarding the problem you encountered with the lift in our building, I want to apologise. As discussed over the phone, I am extremely sorry that this happened to you.

The lift has been in service since 2019 without any problems like this. The lift is inspected every 6 months with maintenance visits occurring every 3 months with relevant documentation in our records.

The lift was taken out of service immediately and our lift maintenance company have attended and the fault has been rectified.

With the regard to the issue with our central alarm answering machine. This system was recently installed. I have informed them that you were not able to hear them clearly enough when you pressed the alarm button. They advised me that they will be making modifications to improve the quality.

As you mentioned you were happy with the treatment, we would be more than happy to see you again and possibly use the stairs to the 2nd floor as an alternative to the lift.


Kind regards,

Mitch Crotch, Practice Manager

5つ星のうち5の評価

Thank you, as always!

I chipped a tooth on a Sunday and so got in touch with the team Monday to arrange an emergency appointment. Everyone was so helpful and I was able to see Cath quickly. She sorted the problem straight away, and the procedure was quick, painless and efficient as usual! The repair was perfect and felt exactly like my old tooth straight away. Everyone at Smile Hub is so lovely, always helpful, sympathetic, kind, caring and a pleasure to be with. I feel very lucky to be a patient and I always know I am in good hands. Thank you to Cath and all of the team, as always.

2023年7月11日
自発的なレビュー
5つ星のうち5の評価

The reviews are accurate! Super impressed

I do a ton of research before I commit to any medical professional and this place came with tons of rave reviews. They are all true. Kind and friendly staff, state-of-the-art equipment, informative and helpful experts, and I like that they didn't try to make my smile "Instagram perfect" but rather help me get the plan that made me feel like my smile was going to be perfect for me.

Highly recommend! So happy I found them.

2023年7月3日
自発的なレビュー
5つ星のうち1の評価

Won't be going back to Smilehub again

Been to Smilehub for two years without issue but was given a new hygienist which absolutely ruined the experience, extremely painful visit with no semblance of care for the patient.

Had tears in my eyes from pain and they did not stop or support at all, will not be visiting smile hub again or recommending it to friends again.

2023年6月30日
自発的なレビュー
Smile Hub, London ロゴ

Smile Hub, London からの回答

Dear Heather,

I am extremely sorry for the experience you had with our hygienist. The review and feedback you left is definitely not what we want our patients to encounter during their visits.

I would appreciate it if you could contact me so I can understand more about what happened and what was (or wasn't) said during your appointment. My e-mail address is mitch@smile-hub.co.uk.


Kind regards,
Mitch

Practice Manager

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