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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Everyone is trying to maximise what they can save when buying for Christmas and that's why we shop online. When buying fragrances though a good deal can still be hard to find and added to that the unc... もっず芋る

5぀星のうち5の評䟡

I am always nervous about using new companies, especially those overseas. However, I put in my order and was delighted by the response. The goods arrived surprisingly quickly, and secu... もっず芋る

5぀星のうち5の評䟡

Can only comment on Clarins Super Rich Body Lotion and their Hand Lotion & Foot Lotion set. Both really lovely, and at a great reduction compared to the high street. Even with the 'email me when i... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Very friendly helpful staff had an issue with a product that with further investigation the brand had changed the formula
.without informing sales The same issue with John Lewis uk with the same produ... もっず芋る

䌁業情報

  1. りェルネス センタヌ

さたざたな倖郚゜ヌスから提䟛された情報

SM.Seruya, Gibraltar’s leading perfume and cosmetics retailer. A family business that was established in the early 1850’s. We have grown and expanded from just one boutique to five luxury stores on Main Street and an exclusive duty free shop in Gibraltar’s international airport. We carry the widest selection of premium brands of perfumes and cosmetics skincare, suncare products and haircare. Our highly skilled team of makeup artists and skincare specialists are on hand at all of our stores to advise clients offering guidance and recommendations for all skin types and with expert knowledge on all of our luxury brands. At S.M.Seruya we continue to source only the best products to bring to our customers both in store and online, ranging across dozens of established brands, including Bulgari, Burberry, Cartier, Chanel, Chloe, Clarins, Clinique, Dior, Dolce & Gabanna, Elizabeth Arden, Estee Lauder, Hermes, La Mer, Lancome, La Prairie, MAC, Marc Jacobs, Shiseido, Sisley and Yves Saint Laurent to exciting new entrants in the beauty market, including Bare Minerals, Jimmy Choo, Jo Malone, OPI, Philip Kingsley, Tangle Teezer, Tom Ford, Tweezerman , Xen-Tan and many more. We pride ourselves in offering a personal service and the ultimate shopping experience for perfumes and cosmetics. From nostalgia in a bottle to a total beauty makeover, S.M.Seruya has more than a century of beauty expertise.


連絡先

4.9

優良

TrustScore 5段階評䟡の5

85件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち4の評䟡

Pleased with purchase.

My product's came nicely packaged, with a few Clarins tester's. Took a little while to arrive from Gibraltar to Spain, but wouldn't hesitate to order again.

2016幎4月9日
自発的なレビュヌ
5぀星のうち5の評䟡

As expected - very good

Product took a while to come but was within the expected date range. Well packaged and in perfect condition. Very happy with this and would order from them again in future.

2016幎1月5日
自発的なレビュヌ
5぀星のうち5の評䟡

excellent experience

I hadn't heard of this company so was taking a chance, but they were fab, order was efficiently dealt with and very prompt delivery, cheapest on the internet, and free delivery to boot! I will use them again.

2016幎1月5日
自発的なレビュヌ
5぀星のうち5の評䟡

Happy discovery

Goods ordered were as described, delivered in record time but, most importantly, due to an error on my behalf, I had inadvertently double ordered and as soon as I informed the company they repaid the cost of the mistaken order immediately. To me that is a sign of real reliability.

2016幎1月5日
自発的なレビュヌ
5぀星のうち5の評䟡

excellent service

I love my face oil I have never felt anything so light on my skin. Service
excellent and packaging very good. I wish you stocked more brands eg
Dior Elizabeth Arden estee lauderect

2016幎1月5日
自発的なレビュヌ
5぀星のうち1の評䟡

UNACCEPTABLE UNACCEPTABLE UNACCEPTABLE!!!!

Absolutely TERRIBLE service. They do not reply to emails, only a 'read receipt' email has been received. They claim to reply when they have not. They have still yet to refund me MY money despite returning the product unused and in the same condition as it was received. (Royal Mail tracked delivery). I do not trust this company. I am now £57 out of pocket and have still yet to hear from them in any other capacity than in response to a trust pilot review.

2016幎1月5日
自発的なレビュヌ
S.M.Seruya ロゎ

S.M.Seruya からの回答

Dear Melanie,
We are really sorry that you have not been receiving our emails, at S.M.Seruya it is hugely important to us that every customer is happy with the service they receive from us, unfortunately for whatever reason you did not receive our emails, (perhaps it went to your spam) so we have to respond to you here. We apologise that it took the time it did for Royal Mail to return the package to us, we have now refunded you and we apologise for all the inconvenience caused.
Kind regards,
Ecommerce Support

5぀星のうち1の評䟡

Appalling .. do no order from this company

Made an order from this Seruya for perfume for my two daughters for Christmas .. never arrived and they will not offer any help or refund until 28 days after despatch .. so now no Christmas presents and no money ... absolute rip off .. even had the cheek to offer me £5.00 off another order. Don't bother ... I am so upset.

2015幎12月23日
自発的なレビュヌ
S.M.Seruya ロゎ

S.M.Seruya からの回答

Dear Valerie,

We apologise that your order never arrived, we were in touch with you regarding this and replied to all of your emails. We have refunded you the full amount of your order as we discussed via email. We apologise for offending you with the discount that we offered you, we didnt mean to insult you in any way.

Kind regards,
Ecommerce support

5぀星のうち4の評䟡

marc jacobs

Thank you for a godd priced, well packaged item, it came within the alloteed delivery time. will use your company again

2015幎12月23日
自発的なレビュヌ
5぀星のうち5の評䟡

Fantastic company

I ordered my Clarins Super Restorative Total Eye Concentrate late on Black Friday. I was a bit worried as the company was based in Gibraltar but my postman delivered on the Wednesday, I couldn't believe how quick my item had arrived. I shall definitely be using this company again for my Clarins products and the cheapest on the Internet.

2015幎12月22日
自発的なレビュヌ

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