Snaptrip レビュー 3,167

Snaptrip からの回答

2日前

Hi Frances,

Thank you so much for your wonderful review! We’re delighted to hear you had such a fantastic birthday stay and that your host helped make it extra special with such a warm and welcoming experience.

We look forward to helping you plan your next stay soon!

Best wishes,

Rebecca

Snaptrip からの回答

2日前

Hi Noemi,

Thank you so much for your fantastic review! We’re delighted to hear that Villa Martine lived up to expectations and that you enjoyed the modern facilities, excellent cleanliness, and great location. It’s wonderful to know you had such a smooth and high-quality holiday experience.

We really appreciate you taking the time to share your feedback, and we hope to help you book another perfect stay in the future!

Best wishes,

Rebecca

Snaptrip からの回答

2日前

Hi Kevin,

We’re very sorry to hear about your experience and understand how frustrating this must have been, particularly with the delayed check-in and lack of response to your messages. We can also appreciate why this left you feeling very disappointed with your stay.

As a booking platform, we don’t manage the properties directly, but feedback like this is taken very seriously. Please contact us at support@snaptrip.com with your booking details so we can look into this further with the relevant parties and ensure it is properly reviewed.

Thank you for taking the time to share your feedback.

Best wishes,

Rebecca

Snaptrip からの回答

2日前

Hi June,

Thank you so much for your lovely review! We’re really pleased to hear you found the site easy to navigate and browsing accommodation was straightforward.

We hope you find the perfect stay for your next trip and look forward to helping you book it!

Best wishes,

Rebecca

Snaptrip からの回答

3日前

Hi Philip,

Thank you for your lovely review! We’re really pleased to hear you found the booking process easy and reassuring.

We hope you have a fantastic stay, and we look forward to helping you plan your next getaway!

Best wishes,

Rebecca

Snaptrip からの回答

7日前

Hi Mr & Mrs Hunt,

Thank you so much for your wonderful review! We’re delighted to hear that you found the website easy to navigate and the filters helpful in finding the right stay.

We hope you have a fantastic trip and look forward to helping you plan your next getaway!

Best wishes,

Rebecca

Snaptrip からの回答

2026年4月17日

Hi there,

Thank you for your feedback to your recent stay, we are sorry to hear that your experience did not meet your expectations.

As a third-party booking platform, we don’t manage the property directly. However, the quality of the accommodation we feature is very important to us, and we’re happy to guide you on how to submit a formal complaint to the hotel via their managing agent so they can address your concerns and improve their service.

You can contact us anytime at support@snaptrip.com, and we’ll be glad to assist in passing your feedback on.

We truly appreciate you taking the time to share your experience and hope your next booking with Snaptrip is much smoother and more enjoyable.

Best wishes,
Chelsea

Snaptrip からの回答

2026年4月14日

Hi Ollie,

We're happy to hear that you found our accommodation competitively priced and the booking process easy.

We're also glad our booking flexibility met your needs. Thanks for your positive feedback!

Best wishes,
Chelsea

Snaptrip からの回答

2026年4月14日

Hi Andy,

Thank you for leaving us such positive feedback, it is great to hear that you found the website easy to use.

We hope you enjoy your holiday.

Best wishes,
Chelsea

Snaptrip からの回答

2026年4月11日

Hi Sharon,

We're happy to hear that you found it easy to use, thank you for leaving us the positive feedback.

We hope you have a lovely holiday.

Best wishes,
Chelsea

Snaptrip からの回答

2026年4月10日

Hi Sharon and Louise,

Thank you so much for your wonderful review!

We’re absolutely delighted to hear how much you enjoyed your stay, it’s fantastic to know that Zena and Mark made you feel so welcome and at home.

We’re so pleased this became such a meaningful getaway for you both.

It’s especially lovely to hear you’ve found your new holiday spot, we’re sure Zena and Mark will be thrilled to welcome you back again soon!

Best wishes,
Chelsea

Snaptrip からの回答

2026年4月7日

Hi Jonathan,

We’re really sorry to hear about your experience and that it led to you cancelling your stay. We completely understand how frustrating it must have been when you were trying to speak to someone about your booking.

Just to clarify, Snaptrip doesn’t currently use AI on our phone lines or operate an app, so it sounds like the difficulty you encountered may have been when trying to contact the property managers directly. Our team is always happy to help if you need to speak to someone about a booking.

You’re very welcome to call us on 0203 637 0812, or email support@snaptrip.com, and one of our team will be glad to assist.

Best wishes,

Rebecca

Snaptrip からの回答

2026年4月7日

Hi Paul,

Thank you so much for your wonderful review! We’re so glad to hear the booking process was quick and easy.

We hope the cottage lives up to your expectations and that you have an amazing stay. We're sure you'll make some great memories there!

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月31日

Hi Stephanie,

Thank you so much for your lovely review! We’re really pleased to hear you found the booking process simple overall, though we’re sorry to hear you experienced a bit of a loop when trying to pay the deposit.

We’re glad you managed to get it sorted in the end, and if you ever run into anything like that again our team will always be happy to help.

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月31日

Hi Alison,

Thank you so much for your lovely review. We’re delighted to hear you found it so easy to book your holiday and that you’d use us again!

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月30日

Hi Johar,

Thank you for your lovely review! We’re thrilled to hear your first experience with Snaptrip was easy and that you found the website information detailed!

We look forward to helping you plan many more fantastic stays in the future!

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月26日

Hi Hazel,

Thanks for your review! We’re thrilled you found it quick and easy to book with us.

We can’t wait to help you find your next stay soon!

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月25日

Hi Jenna,

We’re so sorry to hear about your experience, especially given the circumstances around your trip. That must have been incredibly frustrating and worrying after receiving confirmation of your booking.

From what we can see, the cancellation appears to have been made by the property manager, Sykes Cottages, and we unfortunately weren’t made aware of the issue at the time. This certainly isn’t the experience we want for anyone booking through us.

We’d really appreciate the opportunity to look into this further and raise it with Sykes Cottages. Please feel free to contact us at support@snaptrip.com or on 0203 637 0812 to discuss your experience so we can review what happened and see how we can help make things right.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月24日

Hi Karen,

Thank you so much for your lovely review! The Lake District really is a special place for a getaway! If it’s your first time visiting, you’re in for a treat.

We hope you both have a wonderful trip and make some fantastic memories exploring the area.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月20日

Hi Darren,

Thank you so much for your wonderful review! We’re delighted to hear you found our website to be fast, efficient, and easy to use, and that you were able to find exactly what you were looking for.

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca