Snaptrip レビュー 3,167

Snaptrip からの回答

2026年3月18日

Hi Mick,

Thank you so much for your lovely review! We’re delighted to hear you found booking with us straightforward and uncomplicated.

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月16日

Hi Richard,

Thank you so much for your lovely review! We’re delighted to hear you found our website easy to use and quick.

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月16日

Hi Philip,

Thank you for taking the time to share your feedback. We’re really sorry that this issue meant you missed out on your first choice of property – we completely understand how frustrating and disappointing that must have been.

Snaptrip has live availability and booking, as do other channels advertising the property, so unfortunately availability can sometimes change very quickly. We always recommend giving us a quick call if you see any discrepancies, as our team can often help.

We really appreciate your feedback and will continue working to make the booking process as smooth as possible for all customers.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月13日

Hi Patricia,

Thank you for taking the time to share your feedback. We’re sorry to hear you had difficulty hearing our representative on the phone — we understand how frustrating that can be when you’re trying to complete a booking.

We’ve checked the listing for Owl Cottage and couldn’t identify any issues with the page, but we really appreciate you flagging this as it helps us keep an eye on things. If you ever experience any problems while using the site, our team is always happy to help over the phone.

Thank you again for your feedback, and we hope we can assist you again in the future.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月11日

Hi Brian,

Thank you for your review. We’re really pleased to hear you found everything you needed to select the perfect property at a great price — that’s exactly the service we aim to provide!

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月11日

Hi David,

Thank you so much for your lovely review! We’re delighted to hear you found the booking process easy and appreciated that dogs go free at your chosen property. It’s great to know you had a positive experience all round.

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月11日

Hi Allan,

Thank you for your review! We’re really pleased to hear that our team were able to help support with your payment issue. We’re available until 9:30pm every day to make sure we can support our customers when they need us. It’s great to know we could resolve things for you and make the process easier.

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月11日

Hi Malcolm,

Thank you so much for your wonderful review! We’re delighted to hear you found the booking process easy.

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月6日

Hi Ken,

Thanks so much for the great feedback! We're really pleased to hear you found the site easy to use and the information helpful.

We hope you have a fantastic trip and look forward to helping you plan the next one!

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月6日

Hi Gillian,

Thank you so much for your lovely review! We're really pleased to hear that you found the booking process easy and that the property information was helpful when making your choice.

We hope you have a fantastic stay!

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月5日

Hi Di,

Thank you for taking the time to leave a review. We’re delighted to hear you found the booking process simple and straightforward — that’s exactly the experience we aim to provide!

We hope you have a wonderful stay and look forward to helping you again in the future.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月5日

Hi Paula,

Thank you for taking the time to leave a review.

We’re really sorry to hear about your experience at the Albion Hotel Hull. We understand how upsetting and worrying this must have been.

Although we don’t manage the property directly, we would really like to help you raise this with the hotel via the managing agent, and look into what happened. Please contact us at support@snaptrip.com with your booking details, and we’ll do everything we can to support you.

We’re truly sorry your stay wasn’t what you expected and appreciate you bringing this to our attention.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月5日

Hi Keith,

Thank you for taking the time to share your feedback about Snaptrip.com. We’re really sorry for the frustration caused if you were shown availability that later became unavailable after entering your payment details — we completely understand how disappointing that must have been.

Availability can change very quickly as properties are booked by other guests, and in rare cases this timing can lead to situations like the one you experienced. If this happens, we always recommend getting in touch with our team at support@snaptrip.com, and we’ll help check availability or find an alternative property for you.

We’re very sorry for the inconvenience and appreciate you bringing this to our attention.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月5日

Hi M Moore,

Thank you for taking the time to share your experience with us. We’re really sorry for the confusion during the booking process — we completely understand how frustrating this must have been.

We know how important it is for the booking journey to feel smooth and reliable, and we’re sorry that this wasn’t your experience this time, which meant you missed out on your first choice of accommodation. We’d really like the chance to review what happened in more detail. If you could please contact us at support@snaptrip.com, we’ll be happy to look into everything with you.

We hope we can provide a better experience for you in the future and would love the opportunity to welcome you back.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月2日

Hello,

Thank you so much for your lovely review.

We’re delighted to hear you found the booking process straightforward and were able to find accommodation that suited your needs. Our team will also be pleased to know their follow-up call was appreciated also.

We really hope you have a fantastic holiday, and if you need anything before or during your stay, we’re here to help.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月6日

Hi LeeLee,

Thank you for taking the time to leave a review. We’re really pleased to hear you were able to quickly find what you were looking for and that you liked the wide choice of properties available. It’s great to know you found the prices competitive and the booking process simple — that’s exactly what we aim for!

We hope you have a fantastic stay and look forward to helping you again in the future.

Best wishes,

Rebecca

Snaptrip からの回答

2026年3月6日

Hi Shay,

Thank you again for taking the time to share your feedback. We know how stressful booking issues can be, and we’re really pleased that our customer service team were able to help make the refund process easier for you.

We’re sorry for the the pricing difference you experienced and the frustration caused. Snaptrip operates as a marketplace connecting customers with properties managed by partner agencies, including Sykes Cottages. Pricing and availability are controlled by the property or managing agent, and we’re very sorry that a rare error affected your booking experience.

If you would like us to review anything further or talk through your experience in more detail, please feel free to contact us at support@snaptrip.com, and we’ll always do our best to help.

Best wishes,

Rebecca