Excellent customer service. From a lovely lady called Amy which dealt with some missing fluid which was only about 2 L missing but she sent me a full 5 L which was very kind of her Very fast delivery... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Found out about this company this morning, went there and ordered online to collect immediately, staff were ever so helpful, As I collected in person they offered me a refund for postage or anothe... もっと見る
企業が回答しました
I ordered on Friday and delivery was due Monday, it never arrived so checked tracking with courier company, it stated there had been a problem with my delivery. When contacted I was informed it had b... もっと見る
企業が回答しました
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... もっと見る
企業が回答しました
企業情報
当該企業による記述
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
連絡先
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, 英国
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4.6
優良
208件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No warranty, not returnable, zero service
No warranty, non refundable, not returnable. So what is the customer supposed to do if the product stops working in a couple of days’ time? Plus, zero support from Snow shock. Doesn’t even deserve one star.
2021年6月8日
SnowShock からの回答
Hi, our aftersales team are ready to help you at any time. If you have a genuine problem with anything at all, please get in touch and we will do our best for you.
Taste like summer
Absolutely lovely... Would’ve got five stars if they came with a pouring nozzle & measurer
2021年6月3日
SnowShock からの回答
Thank you so much. This video on our Youtube channel might help: https://youtu.be/CpLdiRdtphM
Pouring nozzel.......great idea ;-)
Disappointment started from day first
Paid 3 days ago and was prmoised next day delivery. And still waiting for machine. Disappointing already even machine is not here yet. Donot know what ll happen once i get delivery. Please wish me best of luck. Having a feeling that i am stuck now like.
2021年6月3日
自発的なレビュー
SnowShock からの回答
We are very sorry to hear that your delivery is taking longer than we originally quoted, it's so frustrating when the weather is so good!
We are taking this up with our couriers. We always send on a working next day service but very occassionally the couriers do not meet our expectations. Once we are aware of a delay we can get onto it straight away.
Easy Web site to order from with clear…
Easy Web site to order from with clear images, Easy checkout & fast delivery
2021年5月27日
SnowShock からの回答
Love the feedback, thank you.
Excellent service great friendly…
Excellent service great friendly company no problems thank you
2021年5月20日
SnowShock からの回答
Thats lovely to hear, thank you.
Poor communication
Poor communication - a person should be available rather than waiting for email support for ordering parts and service related questions.
2021年5月20日
SnowShock からの回答
Sorry you had a bad experience. Customers can have a text conversation, a chat conversation via the support page of the website or an e.mail conversation, which are all immediate ways of getting help as well as looking at our support pages on the website. This is a brilliant self help resource ,which identifies your problem and has links to the part you need. Also our Youtube videos help with fault finding and if needed the fitting of new parts. Telephone calls too, however this may not always be the quickest way dependant on the volume of calls. We know it's frustrating if you want help straight away, but if the phone lines are engaged, it may take a little longer. We hope you have solved your problem, but if you need any more help please get in touch.
Such a good company to do business with…
Such a good company to do business with . Any problems and they are quick to respond and resolve
2021年5月18日
SnowShock からの回答
Thanks for your comments, very kind.
Easy ordering system and quick delivery.
2021年5月15日
SnowShock からの回答
Your welcome, thanks.
You said you're deliver on time and you…
You said you're deliver on time and you did a big thanks to you 🤣🤣🤣 cheers
2021年5月10日
SnowShock からの回答
Your welcome, thanks.
SnowShock からの回答
Thanks for the feedback, much appreciated.
SnowShock からの回答
Thank you for taking the time to review our service, its much appreciated.
thanks for the prompt delivery
2021年4月28日
We Oder parts week ago still not…
We Oder parts week ago still not received they charge £8.00 for next day delivery after call helpline we found they don’t have parts
In stock no communication were made web site not updated. Thanks
2021年4月28日
SnowShock からの回答
Sorry to hear that, we have taken measures to increase our stocks. Due to the global shortage of components stocks can be uncertain but we are confident we have fixed this problem. I believe you can expect your parts tomorrow.
SnowShock からの回答
Thanks Josh, we appreciate your feedback.
Excellent service and great product.
2021年4月19日
SnowShock からの回答
Thanks, we are so glad you are happy with our work.
always fast and efficent service
2021年4月16日
SnowShock からの回答
Thank you very much for your kind review :-)
I order 30 March
I order 30 March
For Easter holiday but received 9 April sloshi machine to late websites they wrote next day delivery also machine not working properly water coming from tank.when I order they said very nice but didn’t get.
2021年4月10日
SnowShock からの回答
Hi Krishna
So sorry you have had problems. The leaking problem will be something simple, please see your Easy Start Guide we sent with the machine to fix that or view this video on Youtube https://www.youtube.com/watch?v=kd1KNa8gI98
If you still need help please contact us.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。