Snusifer ロゎ
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Snusifer レビュヌ 85

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TrustScore 5段階評䟡の4.5

4.6

スヌパヌマヌケット
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5぀星のうち5の評䟡

Ordered from Spain and got the pouches the next day with UPS. Honestly, usally don't buy online because my instant need but this is as close as it gets

5぀星のうち5の評䟡

The company has the best delivery service of snus to my country. There is not any other company that can deliver snus (does not sell in Portugal) on the day after. Of course there is One or other time... もっず芋る

5぀星のうち5の評䟡

A really stunning quality of service. Huge variety of products, free shipping policy, 10% always available discount code (view their instagram page) and 2 working days shipping time. Great Job!

䌁業が回答したした

5぀星のうち4の評䟡

Delivery and packaging were great but snus were old and didn’t taste anything or hit. Would order again if the snuses are fresh. Edit: Customer service handled the situation well and fast.

䌁業が回答したした

䌁業情報

  1. スヌパヌマヌケット
  2. eコマヌス サヌビス
  3. 茞出業者
  4. オンラむン垂堎
  5. スポヌツ栄逊食品店
  6. 店

圓該䌁業による蚘述

Snusifer was born out of the lack of a truly dedicated white snus shop. A place where customers could conveniently browse through a broad product catalogue from the premium Swedish makers of nicotine pouches. We wanted to create a one-stop shop, offering a diverse palette of flavors and styles. The obvious choice for the discerning snus aficionado of a digital age. We hope we’ve succeeded. We believe white snus nicotine pouches to be the smoke-free future choice of a healthier world, offering a tasty, stylish and invigorating energy boost. All the while making tobacco-stained teeth and disturbing cigarette smoke a thing of the past. We are an environmentally and socially conscious company and we strive to make our own small contribution to a more wholesome world. Last but not least. Our customers are our be-alls and end-alls and we value your feedback! If you have questions, suggestions or complaints, don’t hesitate to contact us at support@snusifer.com

連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

85件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

Never got my package

Never got my package, i made claim for ups but nothing happened.

2025幎7月25日
Snusifer ロゎ

Snusifer からの回答

Dear Ilmari,

We’re really sorry to hear that your order didn’t arrive as it should have. We completely understand how frustrating this must have been for you.

Even though the issue happened with UPS, we take full responsibility for your experience. We’ve already processed a full refund, and you should see the money back in your account within the next couple of days.

We also wish you had contacted us before writing this review, as we would have been happy to help with resolving the situation quickly together with UPS. Please know that our team is always here to support you, just a message away.

Thank you for giving us a try, and again, our sincere apologies for the hassle this caused.

Kind regards,
Snusifer Customer Support

5぀星のうち5の評䟡

Very Disappointed – Misleading Delivery Promises

UPDATE - August 2025- Updated Review
After my initial review, the company's customer service team immediately got in touch with me. They were incredibly helpful and handled the situation with professionalism and care.

They offered me a partial refund of around 25% on my previous order, which I truly appreciate. In addition, I placed a new order with them and they upgraded my shipping to express for free, which was a fantastic gesture.

They also informed me that they've updated their shipping policy to be much clearer for all customers.

While my issue with UPS, the delivery carrier, remains, the company's response was nothing short of exceptional. Their customer service is truly top-tier and they went above and beyond to make things right. It's a solid 10/10 experience with the company itself.

I ordered from Snusifer based on their advertised promise of fast, next-day delivery. Unfortunately, that turned out to be misleading. The only way to actually receive next-day delivery is by paying a hefty extra fee, so much for it being “included” or “standard” as advertised.
To make matters worse, the order was delayed because UPS failed to deliver it on time. While I understand this may be a logistics partner issue, the experience still reflects on Snusifer, especially since I had no way of picking it up from the warehouse after the failed delivery. No real solution was offered.
All in all, the whole process was frustrating. Overpromise, underdeliver. Not what I expected from a premium snus delivery service. I won't be using them again unless they become more transparent and reliable.

2025幎7月11日
自発的なレビュヌ
Snusifer ロゎ

Snusifer からの回答

Hi Roberto,

Thank you for your review, and we're truly sorry to hear your experience didn’t meet expectations.

To clarify: we offer free standard shipping on all orders — which was selected on your order — and next-day delivery is available as a clearly marked paid upgrade during checkout. It’s competitively priced compared to similar services, and we strive to present both options clearly at the time of purchase. We regret that there was any misunderstanding about the delivery method chosen.

We also wish we’d had a chance to help sooner — we’re always ready to step in quickly when there’s an issue, even if it’s courier-related. Ensuring a smooth and satisfying experience is our responsibility, and we take that seriously.

To help make up for the delay caused by the courier, we’ve issued a partial refund as a gesture of goodwill.

Thanks again for your feedback — we genuinely value it.

Warm regards,
Snusifer Customer Support

5぀星のうち4の評䟡

I didn't get my purchase

I didn't get my purchase. lost in deliver? Waiting for refund.

Customer service was super helpful 😊

2025幎6月18日
Snusifer ロゎ

Snusifer からの回答

Hi Ina,

We’re really sorry to hear that your order didn’t arrive and we completely understand how frustrating that must be. The issue was due to a delivery error by UPS, which was unfortunately outside of our control. That said, we take full responsibility for making sure our customers are looked after.

A full refund has already been processed and should appear in your account shortly. As an extra apology, we’ve also sent you a voucher for your next order.

We hope this helps make up for the trouble, and if you feel we handled the situation and communication with you well, we’d really appreciate if you’d consider updating your review here.

Thanks again for your patience, and we hope to give you a much smoother experience next time.

Warm regards,
Snusifer Customer Support

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