レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
SocialSensor is a social media analytics platform for monitoring public Instagram accounts and tracking their performance. It helps users analyze audience growth, engagement, account activity, content performance, and top-performing posts, as well as monitor competitors and identify patterns in their content strategy.
Makariou III, 228, AGIOS PAVLOS COURT A, 7th floor, Flat/Office 712, 3030, Limassol, キプロス
3.7
17件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I had an issue with unexpected charges, but Daria from customer support was very helpful and responded quickly. She helped me get a full refund and confirmed that my subscription was cancelled. Thank you, Daria, for your help!
Excellent customer support
I was accidentally charged for a subscription renewal, but Daria from the support team handled my request super quickly and professionally. My refund was processed without any hassle. Excellent service!
SocialSensor からの回答
Hi Priscilla, we are sorry to hear that things didn't work as expected for you. We would love to understand what went wrong and help you fix it. Please reach out to our support team at support@socialsensor.io with more details about the issue you experienced, and we will do our best to get it resolved!
I was surprised of how fast I received a response regards to my transaction issue.
Thanks again for the assistance.
SocialSensor からの回答
Thank you, Homaira! We are so glad to hear that our support team was able to assist you with your transaction issue so quickly. Resolving these matters smoothly is our top priority!
Great experience when I first used it—the results were really good! There was a misunderstanding later with the automatic renewal, but the team was super warm, patient, and helped me resolve everything with a full refund. I'm truly grateful and so happy with everyone on this wonderful team!
SocialSensor からの回答
Thank you so much for your kind words, Kama! We truly appreciate your support and are always here if you need anything else!
I had a great experience with the support team! A special thanks to Daria for her kindness, professionalism, and quick response. She was very helpful, understanding, and made sure my refund was processed smoothly. I really appreciate her excellent customer service and the way she handled my issue. She truly deserves recognition for her outstanding support. Thank you, Daria, for making the whole process easy and stress free.
SocialSensor からの回答
Thank you, Mya! We will definitely pass along your wonderful compliments to Daria.
A $1 trial turned into €40.21 in unexpected extra charges. I approved one $1 payment through Apple Pay and did not knowingly agree to any additional purchases.
Support claimed I selected paid extras but admitted they could not provide records showing my specific agreement beyond their order data. Despite repeated requests, they refused a refund.
Unclear pricing, frustrating customer service, and no satisfactory resolution. I would never use SocialSensor again and strongly advise others to avoid it.
SocialSensor からの回答
Hi Enzo, we sincerely apologize for the frustration. The additional charges relate to optional premium upgrades presented during the checkout process, but we completely understand how this can be confusing. We are constantly working to make our pricing and upgrade flows as clear as possible. We would like to take another look at your case. Please contact us again at support@socialsensor.io and mention this review so our management team can personally review your interaction and ensure a fair resolution.
SocialSensor からの回答
Thank you, Urban! We are very glad to hear that your experience was fast and easy. We are always here to help!
Respond quickly and get straight to the point to effectively address the challenges at hand.
SocialSensor からの回答
Thank you, Jz! We really appreciate your feedback. Providing quick and effective solutions to our users is our main goal, and we are glad our team delivered exactly that for you.
Fraudulent Credit card charges continue after the subscription period !! Beware!
SocialSensor からの回答
Hi Louis, we are deeply sorry to hear about this. Please reach out to our support team directly at support@socialsensor.io with your account details so we can investigate this, halt any further billing immediately, and refund the post-cancellation charges.
She is helping me alot with my refund im still waiting for it to come threw but she is insuring me
SocialSensor からの回答
Hi Aiden, thank you for your patience and for the kind words about our agent! We are so glad she could assist you. Please note that standard bank processing times mean it can take a few business days for the funds to fully reflect in your account.
I never subscribed and they took my money twice!!! Until now I have no answer for emai I have sent about canceling this subscription what I never wanted. I just opened it on ig and then left! Refund my money! Number of my conversation: 246834
SocialSensor からの回答
Hi Petra, we sincerely apologize for the frustration and the delay in our email response. Thank you for providing your ticket number. Our support leadership will immediately pull up this conversation to ensure your account is cancelled and a full refund is processed for the unintended charges. You will receive an email confirmation from us shortly.
these are the nicest people to work with I have met in a long time. they respond to you, quickly, they understand the problem you might have and work hard to resolve it quickly. my experience with them is 100% positive. johndig
SocialSensor からの回答
Thank you so much, John! We truly appreciate your wonderful feedback. The entire support team works hard to quickly understand and resolve our customers' issues, and we are absolutely thrilled to hear your experience was 100% positive.
SocialSensor からの回答
Thank you, Nurfarhana! We are always striving to provide the fastest and most efficient support possible.
SocialSensor からの回答
Hello, we are very sorry to hear that you felt unsupported. We would love a second chance to make things right. Please reach out to our support team at support@socialsensor.io with more details about your specific issue, and we will do everything we can to find a proper solution for you.
It was good to use this source to know the status
SocialSensor からの回答
Thank you for your feedback! If you ever need further assistance, our support team is always just a message away.
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。
