Sofaway ロゎ
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Sofaway レビュヌ 154

•
TrustScore 5段階評䟡の4.5

4.4

゜ファヌ専門店
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5぀星のうち5の評䟡

Very nice delivery, helped me to install the sofa at its best condition, even leave my shoes cabinet up just to get in, amazing service! Thanks so much!

5぀星のうち5の評䟡

Excellent service. Ordered my sofa on Tuesday evening and was delivered on Thursday. We love in the a remote area of Scotland. 8 hours away from the supplier, needing a ferry. This didn't put them off... もっず芋る

5぀星のうち5の評䟡

The delivery men went out their way bless them because it had to be delivered upstairs took them ages, but they’ve done it. What an amazing service. And say no more about the sofa OMG it’s beautiful.... もっず芋る

5぀星のうち2の評䟡

where do we start... the ordering process was ok..ish, the texts and phone calls that followed were slightly entertaining! after failed attempt at delivery on the first try, the second was eventful... もっず芋る

䌁業情報

  1. ゜ファヌ専門店

圓該䌁業による蚘述

We are a direct manufacturer and importer of premium-quality sofas. No middlemen, no extra costs — our products come straight from our warehouse to your home. This means you get stylish, durable, and comfortable sofas at truly unbeatable prices. With a focus on quality craftsmanship and customer satisfaction, we ensure every piece meets high standards before it reaches you. Enjoy great value, fast delivery, and excellent service from a team that genuinely cares about your home comfort.

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

154件のレビュヌ

5぀星
4぀星
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2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

I cant give zero stars unfortunately

I cant give zero stars unfortunately. This so called company is a shame! I ordered an electric recliner. I messaged about delivery as it was stated 1-2 weeks. I got no reply even after I contacted them a few times. I got a call and then they wanted to deliver it on the following day. Luckily I'd already got rid of my old sofa. It then comes to delivery day for which I paid installation as me and my partner are disabled. They dropped yes dropped the sofa on my drive way and just left. The sofa was 120kg each so we had to pay someone to bring it in only to find out it wasn't the sofa I order. The pattern was different and so was the sides. I messaged them and sent a picture of it and they said it's a 100% the sofa you order and I sent a picture of the order and said it wasn't. They replied with oh its just a different pattern. Anyway I just left it but then about 3 weeks later it broke and I said to them I want it replacing with a different sofa which was a fabric 3 seater meant to be wilcot but that got delivered and guess what yes it was the wrong sofa again and it was the size of a 2 seater this sofa also cost less that the others so they owed me a refund which I still have not recieved and it's been about a year. I had back and forth messages with them and just got no where. So this sofa ends up ripping whilst having staples sticking out of it and there is blue fabric under the grey and if you look properly you can see the white tag. They are re upholstering sofas these are not the sofas they claim them to be. They are scammers and robbers dont go near this company at all and their customer service is shocking

2025幎4月20日
自発的なレビュヌ
5぀星のうち5の評䟡

The delivery men went out their way


The delivery men went out their way bless them because it had to be delivered upstairs took them ages, but they’ve done it. What an amazing service. And say no more about the sofa OMG it’s beautiful. I can’t believe I paid that little amount for a beautiful sofa like this. It’s unreal. I had the navy oxford in velvet

2026幎3月28日
自発的なレビュヌ
5぀星のうち1の評䟡

Clearly a scam

2026幎3月12日
自発的なレビュヌ
Sofaway ロゎ

Sofaway からの回答

Hi,

we are unable to find any order or customer record that matches your name. and we requested for Order information which is not provided to us,

If this review was left in error or relates to another business, we would appreciate if you could update it accordingly.

5぀星のうち1の評䟡

I brought my sofa from this company


I brought my sofa from this company they are absolutely unprofessional and very disorganised if you’re looking for quality I would suggest you don’t waste your time and money as you’ll surely be disappointed. They delivered several sofas yet the last one they finally gave me collapsed and instead of them compensating me with a replacement free of charge I was being asked to purchase another one at a reduced price clearly after they knew it was a manufacturer error avoid them at all cost as you’ll definitely regret wasting your money and time.

2025幎12月1日
自発的なレビュヌ
Sofaway ロゎ

Sofaway からの回答

We’re sorry to hear that you’re still unhappy, and we’d like to clarify the full situation for transparency.

When your sofa was first delivered in 2024, you raised concerns about the colour. However, the item delivered matched the exact colour you selected when placing your order. As a gesture of goodwill, we still offered a replacement. Upon the second delivery, the same concern was raised again, and once more, we arranged another replacement to ensure your satisfaction. On the third delivery, you confirmed that you were happy with the sofa.

After approximately one year of use, you contacted us regarding an issue with one seat cushion. Even though this was well outside our standard 30-day return/refund policy, we offered to replace the affected cushion to resolve the issue promptly.

Unfortunately, a full refund is not possible after this period, as per our policy. Despite this, we have remained willing to assist and even offered further support. We have attempted to contact you to arrange the replacement, but have not received a response.

We remain committed to resolving this matter and are more than happy to proceed with the cushion replacement. Please get in touch with us so we can assist you further.

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