Great customer service. Extremely knowledgeable about their products, whilst not being pushy. They help you decide rather than coerce you into a sale, which is refreshing.
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レビュアーのコメントを見てみましょう
We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... もっと見る
企業が回答しました
Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... もっと見る
企業が回答しました
When we walked into the showroom we was welcomed by two members of staff and advised to let them know if we needed any help. We was given time to walk round and test the sofas, as soon as we decided w... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, 英国
- 0344 863 9043
4.8
優良
1223件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The assistant was very helpful and made…
The assistant was very helpful and made the purchase so easy
2025年2月18日
Sofology - Birmingham からの回答
Thank you for awarding us 5 stars Mr Shah.
Sofology - Birmingham からの回答
Thank you so much for taking the time to leave us a review!
Great service and very patient
The experience was great, they were very patient and explained things really well.
2025年2月9日
Sofology - Birmingham からの回答
Thank you for awarding us 5 stars Miss Hassan
Clean tidy
From when u enter there shoo they leave u alone to wonder free with out anyone haserling u an when decided to buy they was so helpfull
2025年2月1日
Sofology - Birmingham からの回答
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Good Customer service
Good Customer service Sayed and Saj were excellent.
Saj explained all the different options helping us to come to correct choice. Saved explained the process in a good manor.
2025年2月2日
Sofology - Birmingham からの回答
Thank you for sharing your positive experience at Sofology Birmingham! We're so happy to hear that Sayed and Saj provided you with great customer service. It's fantastic that Saj helped you explore your options and that Sayed clearly explained the process.
Your feedback means a lot to us, and we're thrilled to have received a 5-star rating from you!
Very helpful staff
Very helpful staff, not intrusive. Order was nice and smooth with all the information we needed
2025年2月1日
Sofology - Birmingham からの回答
Thank you for your feedback! We're happy our staff helped and that you had a smooth ordering experience. We look forward to welcoming you back to Sofology Birmingham. If you need assistance, just let us know.
Excellent Customer Services
We had excellent experience from start to finish, SAJ was very knowledgeable and Maz was a great help during the process.
Would highly recommend.
2025年1月25日
Sofology - Birmingham からの回答
Thank you for your feedback! We're thrilled you enjoyed your visit to Sofology Birmingham and that Saj and Maz made it special. We appreciate your recommendation and are here if you need anything in the future. Looking forward to seeing you again soon!
Ismail
Ismail, at Birmingham Sofology was knowledgeable, patient and explained things to us clearly. Excellent customer service.
2025年1月26日
Sofology - Birmingham からの回答
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Excellent service from sayed
Excellent service from sayed. Explained the process of ordering the sofas. Thankyou sayed for your help.
2025年1月26日
Sofology - Birmingham からの回答
Hi there, thank you for your review. We're pleased you were provided with all the information you needed, we hope this helped you choose your dream sofa! Thanks again, and have a lovely day.
Sunday 26/01/25
After going to the Shirley branch and being completely ignored on 2 separate occasions, Kimoy was a breath of fresh air, very helpful and knowledgeable, lovely lady and a credit to the company.
2025年1月26日
Sofology - Birmingham からの回答
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Kimoy for you, have a great day.
Excellent experience
The salesperson called Maz, was very helpful, explained everything fully, we weren't pressured or rushed and we were given our own time to look at the range of sofas available.
2025年1月23日
Sofology - Birmingham からの回答
Hi Miss Mcdonald,
Thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Our experience was really positive
Our experience was really positive. Sayed explained all our options carefully and took time to go through our payment options. All the staff were friendly, without being too pushy. We hope the rest of the process goes as well.
2025年1月19日
Sofology - Birmingham からの回答
Hi there, thank you for your review. Another great review for Sayed, we will make sure to pass this on! Have a nice day.
Sofology - Birmingham からの回答
Hi there, thankyou for taking the time to leave a review!
Professional and friendly staff
Friendly, patience and helpful staff (Tom, Kim and Sayed). Non commission based staff salary so that the staff only recommended the customer what it is essential/need on the personal base.
High quality sofa and reasonable price.
2025年1月15日
Sofology - Birmingham からの回答
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a positive experience at Sofology Birmingham. Our team members, Tom, Kim, and Sayed, are indeed dedicated to providing friendly, patient, and helpful service, and it's great to know they made your visit enjoyable.
We pride ourselves on our non-commission-based approach, ensuring that our staff recommend only what is essential and tailored to each customer's needs. It's fantastic to hear that you found our sofas to be of high quality and reasonably priced.
Maz was super helpful and didn’t put…
Maz was super helpful and didn’t put any pressure on us to buy
2025年1月18日
Sofology - Birmingham からの回答
Hi there, thank you for your review. Another great review for Maz, we will make sure to pass this on! Have a nice day.
Tom was a great help
Tom was a great help, he made me feel at ease , and made the process very smooth
2025年1月14日
Sofology - Birmingham からの回答
Thank you so much for taking the time to leave us a review! We're thrilled to hear that Tom was able to assist you and make your experience at Sofology Birmingham smooth and enjoyable.
Maz and saj were really helpful they…
Maz and saj were really helpful they highlighted all the important information
2025年1月13日
Sofology - Birmingham からの回答
Thank you for taking the time to share your wonderful feedback about your recent visit to Sofology Birmingham. We are thrilled to hear that Maz and Saj were able to assist you effectively and provide you with all the important information you needed.
Sofology - Birmingham からの回答
Thank you so much for taking the time to share your experience with us at Sofology Birmingham. We are thrilled to hear that you found our service attentive, informative, and deserving of a 5-star rating.
We had a great experience
We had a great experience!
Saj was excellent through the whole process, answering all of our questions whilst being patient with us, which we really appreciate. He thoroughly explained everything in a friendly and professional manner without being pushy. Highly recommend giving them a visit!
2025年1月12日
Sofology - Birmingham からの回答
Thank you so much for sharing your wonderful experience with us at Sofology Birmingham. We are thrilled to hear that Saj provided you with excellent service throughout your visit. It's great to know that he was able to answer all your questions patiently and professionally, making your experience both friendly and informative.
Ismail was great explained the products…
Ismail was great explained the products in detail great customer service
2025年1月12日
Sofology - Birmingham からの回答
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience with Ismail at Sofology Birmingham. It's wonderful to know that he provided detailed explanations of our products and delivered excellent customer service.
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