Everyone hates the thought of going sofa shopping. The staff following you around, they keep talking to you despite your telling them your just browsing. Well it was a totally different experience at... もっと見る
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所在地
所在地を変更Unit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR Cannock, GB
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Lisa was very helpful and knowledgeable about the sofas and helped us to find the right one for us, colour and size wise. She was very friendly and gave us lots of advice about how to keep our new... もっと見る
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We visited the sofology store in Cannock. Jess served us , after explaining to her what we were looking for she gave us a tour of the shop showing all their sofas meeting our requirements, she was ver... もっと見る
企業が回答しました
Good choice of goods & after finding the sofa we wanted the best thing was the person we spoke too, Jess was professional & clear in everything that was needed. All questions were answered with auth... もっと見る
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企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Unit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR, Cannock, 英国
4.8
優良
2701件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good experience
Lisa who served us was very attentive and put in a lot of time to talk us through everything and be as helpful as she possibly could be.
2026年5月22日
Sofology - Cannock からの回答
Thank you for this great review Mr Goodhead
Excellent service from start to finish
Excellent service from start to finish. Think the ladies name who served us was Liz.
2026年5月22日
Sofology - Cannock からの回答
Thanks Jo
Very good service everything explained…
Very good service everything explained to us very.helpfull
2026年5月17日
Sofology - Cannock からの回答
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Untruthful and shocking service…good luck if you buy off them.
Untruthful and shocking service attached with promises and broken communication and delivery service carried out by poor personality
2026年4月9日
自発的なレビュー
Sofology - Cannock からの回答
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Awful sofa and poor customer service
spent £2000 on a 2 and 3 seater sofa. Arrived Jan 2026. 3 months in and the 3 seater is not as comfortable as the 2. It feels like we are going to slip off. Engineer came and stated there was nothing wrong with it and it was just settling in. I would not have brought it if i had known it would deteriorate in such a short time. Customer services were useless and offered nothing other than for us to pay for an independent report. DO NOT BUY UNLESS YOU WANT TO PURCHASE 4 SOFAS A YEAR!!!!!
2026年5月25日
自発的なレビュー
Sofology - Cannock からの回答
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Very helpful staff and knowledgeable on…
Very helpful staff and knowledgeable on the product
2026年5月18日
Sofology - Cannock からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great service provided and the sales…
Great service provided and the sales consultant was friendly and knowledgable. We are looking forward to receiving our sofa.
2026年5月17日
Sofology - Cannock からの回答
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent
Kimberley who helped us was extremely knowledgeable and make the experience easy! Thank you!
2026年5月14日
Sofology - Cannock からの回答
Hi there, thank you for your review. Another great review for Kimberley, we will make sure to pass this on! Have a nice day.
Sofology - Cannock からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology - Cannock からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Sofology - Cannock からの回答
Thank you Maria!
Linda was so good she was very…
Linda was so good she was very knowledgeable and helpful. I’m slightly deaf and she was very patient and thorough with what I was after. We already saw the sofa online and loved the style and look
2026年4月27日
Sofology - Cannock からの回答
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
DO NOT BUY IN STORE
DO NOT BUY IN STORE
If you buy in store they will tell you that you have a 14 day cooling off period, this is a lie. You cannot cancel any orders past 48 hours even if they tell you otherwise. We are moving house and needed to cancel after 13 days as the new sofa will not fit and we are now trapped with it. Do not listen to the lying salespeople.
2026年4月9日
自発的なレビュー
Sofology - Cannock からの回答
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Sofology - Cannock からの回答
Hi there, thank you for your review. Another great review for Linda, we will make sure to pass this on! Have a nice day.
The lady who helped us was so…
The lady who helped us was so knowledgeable, and helpful, and patient...I was happy to order with her.
2026年4月11日
Sofology - Cannock からの回答
Hi there, thank you for taking the time to leave a 4-star review. It's great to hear feedback like this!
Sofology - Cannock からの回答
Hi there, thank you for taking the time to leave a 5-star review!😊
Helpful and informative
Great customer service in store by member of staff , was very informative and helpful
2026年4月12日
Sofology - Cannock からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology Cannock
We visited the sofology store in Cannock. Jess served us , after explaining to her what we were looking for she gave us a tour of the shop showing all their sofas meeting our requirements, she was very knowledgeable about each one and the suitability of the fabrics. She then let us take a sample home to check the colour in our lounge. We returned a few days later to make the purchase. We cannot thank her enough for the time she spent with us, she definitely made our decision easier .
2026年4月12日
Sofology - Cannock からの回答
Hi there, thank you for your review. Another great review for Jess, we will make sure to pass this on! Have a nice day.
Something for everyone
There was something to suit everyone with the ability to tailor to your exact requirements.
Sales person Linda was awesome. She knew her product and sprinkled in some life advice as well.
2026年4月11日
Sofology - Cannock からの回答
Thanks Sam, we are so pleased to hear that Linda was helpful in more ways than one. Take care.
Sofology - Cannock からの回答
Thank you for sharing Tracy.
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