We had a great experience here after being chased aggressively around another furniture shop we were greeted and advised that staff work on a none commission basis and just to ask if we needed help. O... もっと見る
企業が回答しました
所在地
所在地を変更Greyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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レビュアーのコメントを見てみましょう
Helpful assistant who did not follow us around the store but was there when needed. Provided helpful information and did not pressure or rush us
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First thing to greet you as you enter the shop is a lovely smell. All the staff we met were friendly, helpful & polite but didn’t humbug you. The furniture was great, good quality, lots of choice, mos... もっと見る
企業が回答しました
We experienced excellent customer service when visiting the store and no pushy sales tactics either! There are a large range of sofas to choose from. The staff are all helpful and know the products... もっと見る
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企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, 英国
4.9
優良
3467件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brilliant staff
Brilliant staff, very friendly and knowledgeable made it very simple and straightforward.
2026年1月4日
Sofology - Chester からの回答
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Sofology - Chester からの回答
Hi there, thank you for your review. Another great review for Julie, we will make sure to pass this on! Have a nice day.
Staff very knowledgeable & helpful…
Staff very knowledgeable & helpful enabling us to make the right choice
Good range of sofas & fabric choice
2026年1月3日
Sofology - Chester からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Luan was excellant she took her time to…
Luan was excellant she took her time to explain all options and listened to what we needed she then put all together for a perfect experiance no pressure
2026年1月2日
Sofology - Chester からの回答
What a fantastic review, thank you so much for taking the time to write this 😊
The staff were very helpfull without…
The staff were very helpfull without being to pushy for a sale
2026年1月3日
Sofology - Chester からの回答
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent customer service
Daniel from the Chester store was brilliant. Really friendly, articulate and helpful. He’s an asset to your company.
2026年1月3日
Sofology - Chester からの回答
Hi there, thank you for your review. Another great review for Daniel, we will make sure to pass this on! Have a nice day.
Wonderful pleasant experience store and what a amazing…
1st time in store and what a amazing experience thank you for leaving us alone to view your stock without the customery harassment from let's not name other stores . When we did ask questions we had a wonderful lady that gave us all the help and knowledge for all your sofas a wonderful pleasant experience that did lead to a sale not me walking out like the other stores .
2025年12月30日
Sofology - Chester からの回答
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Love love my chairs
Had a great experience in store the staff for all your help was Excellent very helpful and informative thank you very much
2026年1月2日
Sofology - Chester からの回答
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Sales advisor was friendly
Sales advisor was friendly, helpful, knowledgeable and not pushy giving us time to look at option before deciding on the one we wanted.
2025年12月30日
Sofology - Chester からの回答
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Sofology - Chester からの回答
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Shop elsewhere!!! After waiting patiently for 10 weeks…
After waiting patiently for 10 weeks for our sofa to arrive what was delivered in no way resembled the sofa we chose in the show room.
We complained immediately and were told we had to "give it time to settle" we have followed every step of the complaints procedure only to be fobbed off and lied to.
The quality of the sofa is appalling, It is not what we ordered.
Sofology are no longer a quality company, the goods sold are substandard and cheap.
Adding insult to injury Sofology responding on Trustpilot so people are conned into thinking they're actually doing something about our complaint, yet another tactic and not worth the stress, it's now in the hands of our solicitors not an ombudsman working on behalf of Sofology!!
2025年8月25日
自発的なレビュー
Sofology - Chester からの回答
We are sorry to hear that you are unhappy carol. Please send your details on email to social.media.complaints@sofology.co.uk and we will take a look at your account.
Sofology - Chester からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Found the perfect sofa…
Found the perfect sofa…. And Nick was the perfect advisor… thanks so much.
2025年12月29日
Sofology - Chester からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Julie at chester greyhound park was…
Julie at chester greyhound park was very helpful and made us very happy with the purchase that we made
2026年1月1日
Sofology - Chester からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Sofology - Chester からの回答
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Great experience all round with…
Great experience all round with salesman Pete very helpful & knowledgeable about the product.
2025年12月30日
Sofology - Chester からの回答
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
First class customer service
Nic was absolutely fantastic and a pleasure to deal with. She optimises what customer service should look like, as did all the staff in store. No pressure, no hard sales pitch, just great service and great product knowledge. Thank you for all you’re help today Nic
Kind regards Greg and jo
2025年12月30日
Sofology - Chester からの回答
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
It was great to have a browse around…
It was great to have a browse around then when we were ready the sales assistant answered my questions. Once I had found the sofa I wanted the salesman was very good, the paperwork was done promptly.
2025年12月27日
Sofology - Chester からの回答
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
The young lady called Nic.
The young lady called Nic that helped us pick our new furniture was so nice and very helpful and knowledgeable.
2025年12月29日
Sofology - Chester からの回答
Thank you for sharing your experience :-)
Sofology - Chester からの回答
Hi there, thank you for the 5 star review
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