Lisa was absolutely amazing with her knowledge about all the sofas on our visit .. such a credit to the company.. will definitely recommend her to friends and family going forward in Coventry Holyhead... もっと見る
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所在地
所在地を変更Alvis Retail Park, Holyhead Road, CV5 8BW Coventry, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
The staff were excellent and understood what we wanted in furniture. After choosing a light coloured sofa when I got home I realised it was completely wrong. I rang next day to ask if I could change... もっと見る
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Had a great experience when ordering our new sofas. Corey was professional and friendly and answered all of our questions. He gave advice where helpful without being pushy or going for the "hard sell... もっと見る
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The overall experience received from the lady who greeted us at the door, from her knowledge about the products to her very caring nature was just over and above what I would normally expect Definit... もっと見る
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企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Alvis Retail Park, Holyhead Road, CV5 8BW, Coventry, 英国
4.9
優良
2031件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Sofology - Coventry からの回答
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Mariola was very helpful and friendly
Mariola was very helpful and friendly. We have not had recliner chairs before so her
advice was helpful.
2025年11月30日
Sofology - Coventry からの回答
Hi there, thank you for your review. Another great review for Mariola, we will make sure to pass this on! Have a nice day.
great customer service
The customer service received was exceptional.
the assistant had a great knowledge of the products and was able to give us some great advice on different products and fabric finishes.
No pressure was applied to buy we left the shop and returned the next day to place an order.
the service so far has been great.
2025年11月23日
Sofology - Coventry からの回答
Thank you for sharing Mr Cartwright
Have I made a big mistake choosing Sofology?…
I had a great in-store experience at Wednesbury. But looking at the terrible reviews about post-sale customer service, delivery and product quality, I am seriously regretting my decision to buy from Sofology. I can't back out now apparently. So all I can do is wait for delivery and hope for the best. Feeling very deflated.
2025年11月16日
自発的なレビュー
Sofology - Coventry からの回答
Hi there, thank you so much for sharing your experience. I’m really glad to hear that your visit to our Wednesbury store went well, though I’m truly sorry that the reviews you’ve seen have left you feeling uncertain — that’s never the feeling we want for our customers. Please be reassured that the majority of our deliveries go smoothly, and our teams are here to support you every step of the way. If you have any concerns at all while you wait for your sofa, or if you’d like us to double-check anything on your order, just let us know - we’re more than happy to help and keep you updated. We want you to feel excited about your purchase again, not deflated, and we’ll do everything we can to ensure your delivery and aftercare are as positive as your in-store experience.
Sofology - Coventry からの回答
Thank you for taking the time to write this great review :-)
I was welcomed in a positive manner by…
I was welcomed in a positive manner by Wendy. She was so helpful and had a lovely manner when discussing my choice of a sofa today. Wendy explained in great detail the choices I could make to purchase my new sofa. She was very clear and I understood about what the policy consisted of and what it covered. She explained about spillages and accidental damage and what I should and shouldn't do. On the whole, Wendy knew what she was talking about was clear and concise and a very pleasant person to do business with. Wendy is the type of person who knows how to deal with the customers and I was very happy having her to guide me today. Thank you Wendy, thank you Sofology...
2025年11月21日
Sofology - Coventry からの回答
Thank you for sharing your wonderful feedback! We’re thrilled to hear about your positive experience at Sofology Coventry and that Wendy assisted you effectively. It’s great to know she provided clear information about your sofa choices and our policies. We’re proud to have dedicated team members like Wendy.
Your kind words and perfect rating mean a lot to us, and we’ll pass along your compliments to her. If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back to Sofology soon.
Thank you again for your feedback and for choosing Sofology.
Great service
Great service, nothing too much trouble. Can’t wait for delivery of my suite
2025年11月11日
Sofology - Coventry からの回答
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Sofology - Coventry からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ashley. Have a great day 😊
Mariola is great
Mariola is great. Explains everything in detail and is a lovely person too. Thank you. Xx
2025年11月8日
Sofology - Coventry からの回答
Hi there, thank you for your review. Another great review for Mariola, we will make sure to pass this on! Have a nice day.
Sofology - Coventry からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Information and serviceMayfair provided…
Information and service provided concise and detailed
2025年11月3日
Sofology - Coventry からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sofology - Coventry からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
⭐️⭐️⭐️⭐️⭐️ We were served by a lovely lady when we bought our new sofa. She was very kind, helpful, and patient, taking the time to explain everything and help us choose the perfect one. Excellent cus
⭐️⭐️⭐️⭐️⭐️
We were served by a lovely lady Wendy when we bought our new sofa. She was very kind, helpful, and patient, taking the time to explain everything and help us choose the perfect one. Excellent customer service — thank you for making the experience so easy and enjoyable!
2025年11月3日
Sofology - Coventry からの回答
Thank you for your feedback! We're delighted that Wendy provided excellent service at Sofology Coventry and helped you find the perfect sofa. Your kind words and five-star rating are greatly appreciated, and we will share your compliments with her.
Thank you for choosing Sofology. Enjoy your new sofa, and we look forward to your return!
Large selection
Large selection , easy to understand pricing and styles . Ordered online very straightforward, I made a error and had to phone up very polite and understanding lady.
2025年10月29日
Sofology - Coventry からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Mariolla was very friendly and…
Mariolla was very friendly and informative with us today - there was no hard sell but just letting us know our options.
2025年11月1日
Sofology - Coventry からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
We was looked after today by Wendy who…
We was looked after today by Wendy who was so lovely. Very knowledgeable and helped us pick the perfect sofa. We left very happy it’s nice to go to a shop and have outstanding customer service. Thank you Wendy!
2025年10月29日
Sofology - Coventry からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Mariola was such a lovely lady made…
Mariola was such a lovely lady made your experience very enjoyable ❤️
Thank you
2025年10月27日
Sofology - Coventry からの回答
Hello, we are very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
Sofology - Coventry からの回答
Hi there, thank you for taking the time to leave a 5-star review!😊
EXCEPTIONAL STAFF VERY HELPFULL
2025年10月20日
Sofology - Coventry からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
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