Sofology - Norwich レビュー 2,073

TrustScore 5段階評価の5

4.9

Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Staff in shop extremely helpful. Shown all the options available with different versions of the 2 and 3 seater sofas I eventually bought. Delivered on time. Delivery and installation people unbeli... もっと見る

企業が回答しました

5つ星のうち5の評価

We visited twice before deciding on a sofa. Both staff members (Marcus and Mark) were helpful, knowledgeable and friendly. They offered additional items but were not at all pushy and answered any qu... もっと見る

企業が回答しました

5つ星のうち5の評価

Shop staff very helpful and didn’t feel rushed. Have placed order but as yet cannot give opinion of goods or service. Lauren assisted us on our first visit and guided us to the sort of settee we wer... もっと見る

企業が回答しました

5つ星のうち5の評価

We recently visited the Norwich store to purchase a suite. We are very pleased we did as we received outstanding customer service from Laura. The help we received was outstanding. Any questions we had... もっと見る

企業が回答しました


企業情報

  1. ソファー専門店
  2. 家具の付属品
  3. 家具店
  4. 日用品店
  5. リビングルーム用家具の店
  6. 椅子張り店

当該企業による記述

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


連絡先

  • Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, 英国

4.9

優良

TrustScore 5段階評価の5

2073件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち5の評価

Absolutely amazing!My mums buying one…

Absolutely amazing!My mums buying one of the sofas and there’s a lot of good features to it,the staff are wonderful and the one we have is even offering us drinks!We are also being given some gifts since it’s Easter!Sofology you are amazing!Best place ever,most comfy sofas ever!!Thank you so much Mel!!(staff).

2026年4月4日
自発的なレビュー
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

5つ星のうち4の評価

Excellent help from Mark

Very good experience with Sofology Norwich. Was really helpful to try out the sofa that I was interested in - for an extended period - to make sure it was comfortable and supportive enough for me. Especially so I could try out the power functions to see how much of a difference they made.

When we decided to go ahead and order Mark was very helpful. He went over the options - without any pressure at all - and answered all of our questions. Very easy and pleasant buying experience!

The only issue I had was with access. I’m disabled and use a wheelchair (but can walk a bit). Quite a few of the sofas - including the one I was looking at - were on raised platforms. If I couldn’t walk at all I wouldn’t have been able to try the sofa I wanted. This is disappointing especially as other retailers in the same retail park (including other sofa shops) didn’t have these - or at least not as many. I don’t really see the need for these (as cables were still visibly running across the floor - so not designed to hide them) and are just impediments to people with mobility problems. It implies that there hasn’t been enough thought/care about the needs of disabled people.

2026年2月17日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Hi Chris, thank you so much for taking the time to share this - we’re really glad to hear you had a positive experience in store and that Mark looked after you so well. We’re really sorry to hear about the difficulties you faced with access though. Your feedback is incredibly important, and we completely understand how frustrating and limiting this must have felt. Creating an inclusive and accessible environment for all our customers is something we take seriously, and this is something we’ll make sure is fed back to the relevant teams. Thank you again for your honest review 😊

5つ星のうち5の評価

Great company

Great company, we found out of all the large sofa companies these were the best.

2026年3月22日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

5つ星のうち5の評価

Had a fantastic experience in sofology…

Had a fantastic experience in sofology when going to choose some new sofas, Mel was a great help and very patient with me when I kept changing my mind!! Would highly recommend

2026年3月19日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

5つ星のうち5の評価

New Sofa

Marcus was really helpful, knowledgeable & welcoming. Fantastic service. Genuinely nice guy who was very patient with us as we changed our minds several times before buying the sofa we saw first 😀

2026年3月22日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Marcus. Have a great day 😊

5つ星のうち5の評価

Perfect from start to finish,the lady…

Perfect from start to finish,the lady was lovely very knowledgeable didnt rush us and new just what we wanted after we spoke to her.i can’t remember her name unfortunately

2026年3月18日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

5つ星のうち5の評価

Good experience!!

We found our visit to Sofology very rewarding. Tried various chairs and sofas and made a decision easily. The representative, John, was very informative and helpful. Would recommend visiting Sofology as it made a difficult task a lot easier. Thank you

2026年3月19日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by John. Have a great day 😊

5つ星のうち5の評価

Very good experience today

Very good experience today
Very helpful member of staff in Laura
Knowledgable and lovely attitude

2026年3月19日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Hi there, thank you for your review. Another great review for Laura, we will make sure to pass this on! Have a nice day.

5つ星のうち5の評価

Human staff for human customers

Came in twice over two days before making my purchase, both members of staff i spoke to were knowledgeable and efficient. On the first day I came in looking like such a scrub, but noone spoke to me any differently like in other stores.
Staff were very helpful and allowed my toddler daughter to press buttons and climb, without prompting also told me how to make everything safe for her (and how to lock the recliners)

2026年3月14日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

5つ星のうち5の評価

Marcus was very helpful and patient…

Marcus was very helpful and patient whilst we made our decisions even supplying pen and paper so we could sketch out the plan.

2026年3月15日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Marcus.

5つ星のうち5の評価

Warm friendly service with no pressure…

Warm friendly service with no pressure sales people, great range and quality

2026年3月14日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

5つ星のうち5の評価

The gentleman who served me was very…

The gentleman who served me was very friendly and helpful

2026年3月9日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review. Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

5つ星のうち5の評価

Great service and excellent product

I wasn’t able to make it back to the store and Wayne was more than helpful getting the order setup and going through all the finance documents over the phone - very happy with the order and looking forward to enjoying it when it arrives

2026年3月8日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Thank you for this great review Kris!

5つ星のうち5の評価

Great store

Great store, helpful staff. Marcus was very efficient and went through everything with me. Highly recommended 👌

2026年3月10日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Hi there, thank you for your review. Another great review for Marcus, we will make sure to pass this on! Have a nice day.

5つ星のうち5の評価

Visit to Norwich store.

Our visit to the Norwich store was a very pleasant experience. The staff presented as professional, friendly with excellent product knowledge.

2026年3月6日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

5つ星のうち5の評価

The friendly service and ease purchasing

The friendly service and ease purchasing

2026年3月6日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

5つ星のうち5の評価

Marcus in the Norwich branch was…

Marcus in the Norwich branch was exceptional, He answered all our questions with confidence and had expert knowledge. Looking forward to receiving our new Sofa. Would definitely recommend :-)

2026年3月9日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Thank you for your recommendation Angela!

5つ星のうち5の評価

Trust in Marcus👍

What a wealth of knowledge both on type, fabric and insurance. Made us totally comfortable and we purchased straight away, a very rare occurrence !!
Thankyou Marcus.

2026年3月9日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Thank you for sharing your experience David :-)

5つ星のうち5の評価

We purchased a sofa last year and we…

We purchased a sofa last year and we were pleased to see the lady who we saw last time ( Norwich branch)
Who was excellent she gave great advise an couldn’t help us anymore than she did she made it easy for us and made the whole experience easy she want above and beyond for us
thanks much
Couldn’t have picked a better sales person please keep her as true asset to your team 😊

2026年3月6日
Sofology - Norwich ロゴ

Sofology - Norwich からの回答

Thank you for this great review Carlie :-)

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