Sofology - Norwich レビュー 2,073

Having done some research prior to visiting the store and therefore knowing what I wanted to look at, Declan was able to take me to what I wanted to see with the minimum of delay. He was also good at explaining the different options and how the finance would work. He had to go to another customer though, so Mark took over and he was also very good. It was Mark who eventually sealed the deal.

Staff at the shop don’t chase you around at all, thanks to Laura and Declan and the store manager who were very informative and super helpful.
Was given time and space to ensure I found the sofa I liked.
Great experience.

Knowledgeable about the product we wanted. Very helpful and was great as emailed us all the information we requested to make our decision to purchase the sofa.

Mel Steven was very professional , he’s knowledge and experience make my shopping trip easy in making my choices clear what I wanted. He explained everything I needed to know and answered all my questions I ask to my understanding which I was happy about. A happy customer and money value spent .

Helpful but not pushy.

All the staff were really helpful, but particularly Laura, who took care of my order. She was friendly, not pushy, really informative and a pleasure to deal with. The products across all the ranges were such good quality and all offered a luxury look and feel. Would thoroughly recommend.

What pleasure dealing with Mel and the team at Norwich Sofology
No pressure very relaxed experience
Thanks

Quick, efficient

Very good so Kind

Very helpful

We first visited the shop and were greeted by Mel, who told us to let him know if we had any questions and left us to browse, which was very nice as many sales-people at other sofa-shops felt a bit pushy. He came to check in with us and answered questions regarding the sofa we were interested in, and didn't make us feel forced to buy there and then

We then came back to purchase the sofa, where we were greeted by Declan. He was very friendly and left us to it when we had a little browse at the start. Again, he answered the questions we had left and explained all the add-ons etc... with our order. Once we placed the order he didn't make us feel rushed to leave anything, let us finish our drinks and have a good chat until we were ready to go.

Can't fault either of them one bit.

Great experience at Sofology Norwich. Sales assistant Laura was so helpful (without being in any way pushy) and was very conscientious in going through all the options and paperwork. Her colleague John also very sensibly suggested to measure up to double check before purchasing. All in all a very satisfactory experience.

Laura Yorke was very helpful both in the store and on the phone when I placed my order. She has a pleasant friendly manner, was well informed without resorting to a hard sell and it was a pleasure to deal with her. Hope the furniture when it arrives is of an equally high standard

From start to finish excellent service very helpful very pleased with our purchase didn’t catch the gentleman name who served us 💯 many thanks

Friendly and professional service from the Norwich branch. Mark looked after us and was informative and so helpful. Thanks all - would recommend

Fantastic service, really happy with our purchase and Mel from Norwich branch was top notch. We can’t wait to get our comfy new sofa 🤩

Mark was the person to support us to buy the sofa, and made our experience very positive and easy to complete. Highly recommended.

Helpful and courteous staff, offered advice when asked for.

Mark was extremely helpful in every way - taking us through various options thoroughly and in a very friendly manner. Much appreciated.

Great customer service. Mel was extremely knowledgeable and offered great guidance, taking the time to explain everything about our purchase. He was thorough, professional, and attentive throughout. We left very pleased to have found exactly what we wanted.