Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... もっと見る
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所在地
所在地を変更Teeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
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Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... もっと見る
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I am very happy with our experience with Sofology and with the delivery men who brought us our lovely sofa/chair. Chloe at the Stockton store was marvellous, so friendly and helpful and knowledgeable.... もっと見る
企業が回答しました
The sales lady in the shop was very friendly and helpful when we were looking at several settee options. email documentation arrived as agreed, now just waiting for arrival of corner settee.
企業が回答しました
企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, 英国
4.8
優良
1981件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordering was made simple but I would…
Ordering was made simple but I would say the delivery charge is excessive.
2026年1月22日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you for your feedback and for highlighting how simple the ordering process was - we’re glad to hear that. Regarding the delivery charge, this reflects the level of service provided. All deliveries are carried out by a two-person experienced team who carefully bring the item into your room of choice, handle positioning, and remove all packaging to ensure a smooth, hassle-free experience. We appreciate you taking the time to share your thoughts and hope you enjoy your purchase.
Thank you gary at teeside park
Gary who served me in teeside park was fantastic. Went above and beyond and was very patient. Thank you
2026年1月24日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you for your review. Another great review for Gary, we will make sure to pass this on! Have a nice day.
Excellent customer service from lovely…
Excellent customer service from lovely Chloe in teeside park store very knowledgeable and talked through all the different options available for the sofa we choose 😊
2026年1月24日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Tony was amazing
Tony was amazing! Straight to the point and really knowledgeable about the product. Made the purchase easy.
2026年1月24日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you for your review. Another great review for Tony, we will make sure to pass this on! Have a nice day.
Sofology appalling customer service
This is generally about sofology.. Just dont use them. Sofa ordered for 2 months.
Delivered 11th December ..Did not work on delivery still trying to get it fixed.
Customer service is a sick joke.
Don't waste your time or money.
Q.E.D.
Please note the automated... 'Sorry to hear please contact...' automated reply. They get so many lousy reviews they have an automated reply... Which you may note.. Takes no notice of the clear intimation in my review that I have already experienced their 'help'
2026年1月23日
自発的なレビュー
Sofology - Stockton-on-Tees からの回答
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Sales assistant was friendly
Sales assistant was friendly, informative and made the process quick and efficient. No complaints
2026年1月17日
Sofology - Stockton-on-Tees からの回答
Thank you for awarding us 5 stars Miss Bell
Very friendly and informative, tony great help !
Very honest, friendly and helpful. Not pushy, let us wander and try out sofas. Tony great guy, thanks again !
2026年1月21日
Sofology - Stockton-on-Tees からの回答
Thank you for sharing your experience Mr Carter :-)
Ray was great
2026年1月16日
Sofology - Stockton-on-Tees からの回答
Thank you for taking the time to give us your feedback. 😊
Great experience
Gary was great at helping us from the minute we walked in. He introduced himself, let us know where everything was and let us walk around. He came and found us after we had decided on a sofa, talked us through the process and helped us with everything we needed. He was so friendly and an asset to the company.
2026年1月17日
Sofology - Stockton-on-Tees からの回答
Thank you so much for taking the time to leave us a wonderful 5-star review! We are truly grateful for your feedback and thrilled to hear that you had such a positive experience with our service. Your satisfaction means everything to us, and we are always striving to provide the best possible support to our valued customers. If you ever have any questions, concerns, or need further assistance in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again.
Staff friendly and attentive without…
Staff friendly and attentive without being ‘in your face’ which is a refreshing change
2026年1月17日
Sofology - Stockton-on-Tees からの回答
Thank you for your fantastic review! We’ll share your feedback with the team.
Was able to look around in peace and…
Was able to look around in peace and not be pressured into anything, but salesman on hand for any questions and or queries
2026年1月17日
Sofology - Stockton-on-Tees からの回答
Thank you for taking the time to give us your feedback. 😊
Buying sofa
Buying the sofa was a good experience, staff were helpful without being pushy. However I don’t want to comment on after care as we havnt got the sofa yet
2026年1月13日
Sofology - Stockton-on-Tees からの回答
Thank you for taking the time to leave a 4-star review!😊
Gary in the Teesside park store was…
Gary in the Teesside park store was excellent with us from the moment we walked through the doors!
2026年1月13日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you for your review. Another great review for Gary, we will make sure to pass this on! Have a nice day.
Sofology - Stockton-on-Tees からの回答
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
New chairs
I bought 2 chairs at stockton branch and the salesman was very polite and very helpful and sorted my purchase out With no problem at all i was very pleased will use this branch again thanks jan
2026年1月9日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Sofology - Stockton-on-Tees からの回答
Thank you for choosing Sofology Ian!
Excellent service
Excellent service, very helpful and honest and let us take as much time as we needed, would recommend a visit
2026年1月10日
Sofology - Stockton-on-Tees からの回答
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Excellent service from Gary
The service from Gary was fantastic
He really knows his stuff, put us at ease ,helped us select the perfect
Couch for our family.
Excellent member of staff you have .
2026年1月10日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gary. Have a great day 😊
The customer advisor was helpful
The customer advisor was helpful, but also gave us space to consider the products and decide on the one we wanted
2026年1月3日
Sofology - Stockton-on-Tees からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Wonderful customer service
Wonderful customer service, perfect balance of helpful but not pushy (some stores I’d visited I couldn’t breath of sales staff following me around) couldn’t have asked for a more refreshing experience in sofology!
2026年1月7日
Sofology - Stockton-on-Tees からの回答
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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