Made quite a few visits to the store as we could not make up our minds which sofa or which colour. Nothing was ever a problem, we were left to browse when need be but polite, helpful staff there to he... もっと見る
企業が回答しました
所在地
所在地を変更Teeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
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Nice sales staff supportive but not persuasive then completed all on line didn’t need to go back to the shop
企業が回答しました
We were given time to look around the store without feeling pressure to buy. Sales team provided sufficient information to allow us to make decisions in our own time. Sales team were helpful without b... もっと見る
企業が回答しました
We had a great experience at the Sofology store in Teesside Park thanks to Ray. He was kind, helpful, and very clear when guiding us through choosing and ordering our sofas. He made the whole process... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, 英国
4.8
優良
1950件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service
Great customer service, didn’t hound you , allowed you to browse around at your own pace. Staff were friendly and polite
2026年4月26日
Sofology - Stockton-on-Tees からの回答
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Very professional and helpful staff
Very professional and knowledgeable staff who were very helpful and understanding of our needs.
2026年4月28日
Sofology - Stockton-on-Tees からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Nice sales staff supportive but not…
Nice sales staff supportive but not persuasive then completed all on line didn’t need to go back to the shop
2026年4月23日
Sofology - Stockton-on-Tees からの回答
Thank you for awarding us 5 stars Mrs Swanson!
Sofology - Stockton-on-Tees からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Sofology - Stockton-on-Tees からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Bought a seat
Bought a seat
The guys at Stockton Teesside Park store were amazing!!!
Helpful and friendly!
Mervin 5 star
2026年4月5日
Sofology - Stockton-on-Tees からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service I would definitely…
Excellent service I would definitely recommend going here
2026年4月13日
Sofology - Stockton-on-Tees からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Lovely store and staff
Made quite a few visits to the store as we could not make up our minds which sofa or which colour. Nothing was ever a problem, we were left to browse when need be but polite, helpful staff there to help. Choice on offer is amazing at affordable price too.
2026年4月13日
Sofology - Stockton-on-Tees からの回答
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Excellent customer service
Excellent customer service. Very knowledgeable, patient and friendly.
2026年4月14日
Sofology - Stockton-on-Tees からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology made it impossible to buy their sofa!
Found the perfect sofa in the clearance section today for £499 but the delivery charge was a bit high at £129. The chap went to see what he could do about it but returned to say that they wouldn’t be able to delivery it to us at all because we were out of the delivery zone… Ok, completely understood that until until he explained that frustratingly, if we were buying a full priced sofa they WOULD deliver it to our address for the same delivery price of £129 but because it was in the sale, they wouldn’t. Even if we paid the full delivery price they still wouldn’t deliver it to us. So we asked if we could collect it and they wouldn’t let us do that either!
This makes no sense.
The very helpful chap was so lovely, very sorry and embarrassed that Sofology wouldn’t let us buy the sofa.
Lost a quick and easy sale there. Well done Sofology!
2026年4月19日
自発的なレビュー
Sofology - Stockton-on-Tees からの回答
Hi there, thanks for taking the time to leave this review, we completely understand why this felt frustrating, especially after finding a sofa you loved. Our clearance sofas are a little different to our made to order ranges. Clearance pieces are already located in specific warehouses or stores and are only available within certain delivery areas, which means we’re sometimes unable to deliver or offer collection outside of those zones. With our made to order sofas, they’re built specifically for you and then sent to your local delivery warehouse, which is why delivery was possible in that case. We’re really sorry for the confusion and disappointment caused here, and we’ll be sure to pass your feedback on. If you’d like support finding a similar option that can be delivered to your area, our team would be more than happy to help!
Good all rounder!
Suite of good perceived quality for the price. Salesman was informative without being pushy. Bought from them before so they must tick all of the relevant boxes for us.
2026年4月6日
Sofology - Stockton-on-Tees からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology - Stockton-on-Tees からの回答
Thank your for sharing your experience Mrs Taber
Sofology - Stockton-on-Tees からの回答
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
No hard sell…
Very friendly, helpful, well informed staff - and no ‘hard sell’!
Welcomed the follow up call after purchasing online just to check everything ordered was correct before finalising.
2026年3月30日
Sofology - Stockton-on-Tees からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Lovely friendly staff
Lovely friendly staff that don't harrass you the second you walk through the door! Lovely store experience and bought our sofa with ease and simplicity (our second sofa from Sofology)
2026年3月29日
Sofology - Stockton-on-Tees からの回答
Thank you for returning to us Michelle!
Sofology - Stockton-on-Tees からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Tony from Stockton Sofology was…
Tony from Stockton Sofology was absolutely amazing he was very helpful and knows the products extremely well. Would definitely order a sofa from him again .
First class service
From Niki & Steve Nellis
2026年1月21日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Don't believe the salesman , FOS
Told 3 - 4 weeks for delivery for in stock sofas and still waiting nearly 8 weeks with no update...... having to do the chasing around......
2026年2月15日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.
Went in 2 look around found a chair I…
Went in 2 look around found a chair I liked Jamie was absolutely brilliant explain everything I needed to know sat on it for awhile very comfy gorgeous feel and colour thankyou for all your help lovely lad Jamie
2026年3月21日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Jamie. Have a great day 😊
Sofology - Stockton-on-Tees からの回答
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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