Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... もっと見る
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所在地
所在地を変更Teeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
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Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... もっと見る
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I am very happy with our experience with Sofology and with the delivery men who brought us our lovely sofa/chair. Chloe at the Stockton store was marvellous, so friendly and helpful and knowledgeable.... もっと見る
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The sales lady in the shop was very friendly and helpful when we were looking at several settee options. email documentation arrived as agreed, now just waiting for arrival of corner settee.
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企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, 英国
4.8
優良
1981件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Sofology - Stockton-on-Tees からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Really great customer service
Really great customer service, helpful and over and above to help me - Becky and John were fantatsic
2025年11月10日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you for taking the time to leave a 5-star review!😊
Friendly welcoming Teesside Park store
Friendly welcome on entering Teesside Park store. Ray introduced himself then gave us time to browse. His customer service was first class. We found the right sofas and happily placed an order with Ray.
2025年11月2日
Sofology - Stockton-on-Tees からの回答
Thank you for sharing your experience at our Teesside Park store. We're delighted to hear that Ray provided you with excellent customer service and that you found the perfect sofas.
Your feedback is invaluable and inspires us to maintain our high standards. We'll pass on your kind words to Ray and the team.
Thank you for choosing Sofology Stockton-on-Tees. We look forward to your next visit.
Sofology - Stockton-on-Tees からの回答
Hi there, thank you so much for taking the time to leave a review.
Sofology - Stockton-on-Tees からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great staff and service
2nd sofa from Sofology, always friendly and helpful staff who don’t follow you around and pester you like most other places.
2025年11月8日
Sofology - Stockton-on-Tees からの回答
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Relaxing store to walk around
Relaxing store to walk around, no sales pressure just really good customer service. Ray sold us a sofa several years ago and we seen him again yesterday. Lovely man who was very thorough.
2025年11月5日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Sofology - Stockton-on-Tees からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Made it easy to purchase
Made it easy to purchase. The whole experience was relaxed and non pushy. Very informative along the journey.
2025年10月26日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Sofa delivery is very expensive
Salespeople were very friendly and helpful. There’s a big range of products on show.
2025年10月23日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you for taking the time to leave a 4-star review!😊
We had a brilliant experience with Tony…
We had a brilliant experience with Tony when buying our new couch at Sofology. From the moment we walked in, he was friendly, patient, and incredibly knowledgeable about the different sofa styles and fabrics. He took the time to understand what we were looking for, helped us compare options, and made sure we felt confident in our choice.
What really stood out was how genuine and attentive he was — there was no pressure, just honest advice and great customer service. Thanks to Tony, we found exactly what we wanted, and the whole process was smooth and enjoyable.
2025年10月26日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you for taking the time to leave a 5-star review!😊
Misold with a replica sofa
Ordered metropolitan leather sofa bed on arrival there had been soo many problems the sofa heads were all deflated and wrinkly and the quality of leather was just not the same as the one i viewed in the showroom, at the end i was told i will have to pay if i wanted the sofa to be repaired or replaced never buying a sofa from here again.
2025年10月24日
Sofology - Stockton-on-Tees からの回答
Hi there, we are disappointed to hear that you might not have had the best experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Fabulous Customer Service and they had…
Fabulous Customer Service and they had the exact sofa we were looking for on quick delivery (within 14 days)
2025年10月25日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Gary was super helpful
Gary was super helpful. Talked us through all our options. Great customer experience
2025年10月25日
Sofology - Stockton-on-Tees からの回答
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Recent purchase
Visited the Teeside Park store.
Chloe was very helpful and patient while we decided on our sofa bed.
No pressure sales.
Very happy to deal with the store and chloe in the future.
2025年10月22日
Sofology - Stockton-on-Tees からの回答
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Really helpful
Was not presured when looking about saw what i liked on one visit and returned a week later and purchased my sofas. The lady who helped me was well informed about the products and delivery times.
2025年10月16日
Sofology - Stockton-on-Tees からの回答
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Gary great to deal with
Gary great to deal with, excellent sales experience, got recliners we were after😀
2025年10月21日
Sofology - Stockton-on-Tees からの回答
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Nice friendly staff not pushy left us…
Nice friendly staff not pushy left us to make our own decision on what we wanted
2025年10月20日
Sofology - Stockton-on-Tees からの回答
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at Sofology.
Sofology - Stockton-on-Tees からの回答
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the team were helpful. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new sofa!
Sofology - Stockton-on-Tees からの回答
Thank you for your wonderful review!
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