Ordered some earrings for my wife. She was over the moon with them for her birthday. Had a problem with delivery, but absolutely not solace jewellery’s fault as they sent it the same day. Spoke with c... もっと見る
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レビュアーのコメントを見てみましょう
I love the range of earrings and the deal to get 4 for £45 with a jewellery box was great value. Delivery was great too. My only issue is the flat back earrings - maybe it’s because I’ve never used th... もっと見る
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My order arrived today & am absolutely over the moon with it, the packaging is 1st class & the lovely touch of a packet of love hearts is so nice. The earrings are beautiful quality & the free ear... もっと見る
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My address was wrong on the invoice so got in touch and they said someone would be in touch within 24 hours and they did and they sorted everything out. Brilliant customer service! The earrings are p... もっと見る
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企業情報
当該企業による記述
Solace Jewellery was born to solve a problem. Millions of people worldwide struggle to wear jewellery without pain and irritation due to sensitive skin and metal allergies. Every single piece of jewellery we sell is hypoallergenic, meaning allergy-safe. We do this by using metals that do not release the harmful alloys that people are most commonly sensitive too. Not only is all of our jewellery comfortable to wear all day long, it's also tarnish free so it will not turn green or fade, and it's safe to wear in the shower, swimming, at the gym. In fact, most of our customers wear it 24/7. The best part is, it's affordable and our designs will stand out in any jewellery box, making it the perfect jewellery for everyone.
連絡先
Ridgeway Court, LU7 4SF, Leighton Buzzard, 英国
- 02031466644
- customerservice@solacejewellery.co.uk
- solacejewellery.co.uk
4.7
優良
841件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fabulous Service
Have had several pairs of earrings. Quick and efficient service. Only once had to use customer services and my issue was resolved within 24 hours. Absolutely outstanding.
2026年7月11日
自発的なレビュー
Solace Jewellery からの回答
Hi Jane,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Customer Care Team
Solace Jewellery
Bought my niece earrings and sadly back…
Bought my niece earrings and sadly back fell off at school and i reached out planning on nothing to happen within 30 minutes i had a reply back that they was looking into what my order and already putting replacement out for me!! I couldnt reccomend this company enough, i never ever been so happy with how kind and quick they deal with any problems!
Would be ordering from here from now on!!! 5 STARS
2026年7月10日
自発的なレビュー
Solace Jewellery からの回答
Hi Libby,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Customer Care Team
Solace Jewellery
Excellent quality earrings
Excellent quality earrings. I had a small issue and the customer service was wonderful. I would highly recommend.
2026年7月10日
自発的なレビュー
Solace Jewellery からの回答
Hi,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Customer Care Team
Solace Jewellery
I ordered a pair of flat back earrings…
I ordered a pair of flat back earrings to wear 24/7 and to sleep as I always forget to put my earrings in in a morning and my previous sleepers from a piercing shop fell out. Ive had them in now since December and I am very happy and impressed. They’re not only stunning and very aesthetically pleasing they stay in all night even with me a restless sleeper🤣 I’ve now got a second pair which I ordered 2 months ago for my seconds as I was so happy and impressed with my first pair. Highly recommend if you’re looking for some earrings to keep in all the time. Thankyou!
2025年12月1日
自発的なレビュー
Solace Jewellery からの回答
Hi Jodie,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Customer Care Team
Solace Jewellery
Absolutely amazing customer service…
Absolutely amazing customer service from Kerry, who quickly solved an error with shipping address (all my fault as I didn’t put my address in properly)
New order sent the next day.
I am a new customer but will definitely be purchasing more. Thankyou so much
2026年6月24日
自発的なレビュー
Solace Jewellery からの回答
Hi Laura,
Thank you so much for your kind review.
We're delighted to hear that I was able to quickly resolve the shipping address issue and get your replacement order sent out promptly.
We really appreciate your understanding and are pleased that we could help.
It means a lot to us that you've chosen to shop with us, and we're thrilled to hear you'll be returning in the future.
Thank you for your support, and we look forward to seeing you again soon!
Kind regards,
Kerry
Solace Jewellery
Customer Care
this is my favourite jewellery brand
this is my favourite jewellery brand, i love how their pieces catch the light and maintain their quality. value for money is 10/10. i have had some pieces for 2 years now, i wear them as my daily pieces and they look as good as when i first got them. couldnt recommend highly enough. thank you :)
2026年6月19日
自発的なレビュー
Solace Jewellery からの回答
Hi Maya,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Customer Care Team
Solace Jewellery
Watch out before buying: "100-Day Risk-Free" policy and single-item trick
Buyers beware before purchasing. I assumed they were selling earrings as a pair per usual earring purchasing practice. However, when my order arrived, one item came as a pair while another item came as a single earring only. Please don't assume their earrings are sold in pairs.
When I realized the mistake and tried to return the items, the return process only made matters worse. Their advertised "100-Day Risk-Free" return policy is just another hassle. Solace Jewellery expects the customer to pay for the return courier. They refused to waive the return charge, and when they process my refund, they will deduct the transportation/shipping fee from my original total.
Even though customer service told me I could arrange to send it back by my own means, that still leaves me paying out of pocket for return shipping. A return is hardly "risk-free" if it costs you money out of pocket.
If you are looking for a standard pair of earrings, be aware that some listings require you to buy two separate single items. If you need to return anything, it will cost you money regardless of how you send it back. Think twice before buying.
UPDATE (in response to the company's reply):
Thank you for the response, Kerry.
I must reiterate my points regarding basic consumer expectations.
In standard retail, earrings are universally perceived and sold as a pair. When an ordinary customer sees the word "Single" on a listing, the natural assumption is that it means a single pair—not a single individual piece. If you intend to sell a single piece of a traditionally paired item, it needs to be explicitly stated as "Single Piece (NOT a pair)" right at the top of the page.
Furthermore, burying a financial deduction in the fine print while boldly advertising a "Risk-Free" guarantee is inherently contradictory. For a first-time shopper, "risk-free" should mean no hidden costs.
I will follow up with your support team via email regarding the return details, but I sincerely hope these changes are made to ensure genuine transparency for future customers.
2026年6月18日
自発的なレビュー
Solace Jewellery からの回答
Hi Winnie,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be to receive an item that differs from what you anticipated. Our product listings are intended to clearly indicate whether an earring is sold as a single piece or as a pair, but we recognize that this may not always be immediately obvious, and we appreciate your feedback on how we can improve that communication.
Regarding our 100-Day Risk-Free Return Policy, the policy allows customers to return eligible items within the specified period; however, return shipping costs are the responsibility of the customer, as outlined in our return terms. We understand that this may feel inconsistent with your expectations of a "risk-free" return, and we appreciate your perspective.
We value all customer feedback and will share your comments with our team as we continue working to improve both our product descriptions and overall customer experience. If there is anything further we can do to assist with your order, please don't hesitate to contact our customer support team directly.
Thank you for giving us the opportunity to address your concerns.
I have requested information from you so I can look into this.
Kind regards,
Kerry
Customer Care Team
Solace Jewellery
I am extremely disappointed with the…
I am extremely disappointed with the service received.
I ordered some earrings and bracelet as a gift for my daughter completing her exams and for her prom, they were supposed to arrive by Friday 12th June, but they never arrived. When I tracked the package, the message I got back was ‘we will update you when we attempt to deliver you parcel’ so the company haven’t used the full tracking service with Royal Mail.
After contacting customer service I was told that I will be sent a replacement order but since I have asked for the new tracking details, RADIO SILENCE. I have asked a few times now and have also contacted them via their what’s app, but still no reply.
Happy to change if issue is resolved.
The issue has now been resolved and new shipment has been received and the jewellery is lovely. Kerry was very helpful, just wish I had this experience from the start.
2026年6月17日
自発的なレビュー
Solace Jewellery からの回答
Hi Bobbie,
I’m very sorry to hear about the disappointment and inconvenience this has caused, especially as this order was intended as a special gift for your daughter’s exams and prom.
I completely understand how frustrating it is to experience delays and then not receive timely updates regarding tracking and a replacement order. This is not the level of service we aim to provide, and I sincerely apologise for the lack of communication you’ve received.
To help us resolve this as quickly as possible, could you please email Kerry directly at customerservice@solacejewellery.co.uk? I will be able to pick this up immediately and look into your order in detail, including the tracking and replacement status.
In the meantime, I will also flag this internally to ensure it is urgently reviewed and followed up.
We truly appreciate your patience, and we would like the opportunity to put this right for you.
Kind regards,
Kerry
Customer Care
Solace Jewellery
Updated : Disappointing first order paid for next-working-day, nothing dispatched (open to updating)
UPDATE: Customer service reached out and apologies multiple times for the inconvenience as there was an issue on the order. They sent my parcel asap and added a gift for the trouble so really well recovered and the pieces are truly amazing
First time ordering from Solace Jewellery and I really wanted to love it. I placed a generous order on Wednesday 10 June and paid £4.99 for “next working day tracked delivery, order before 2pm (exc. bank holidays).”
As I ordered after the 2pm cut-off, my order should have counted as a Thursday order dispatched Thursday 11 June and delivered the next working day, Friday 12 June. There are no bank holidays in this window. Yet as of Friday 12 June, the order still hasn’t dispatched and there’s no tracking update at all, so the service I paid extra for clearly hasn’t been met.
I’ve tried to get in touch via email, live chat and WhatsApp but haven’t had a reply yet, so I’m still in the dark about where my order is. I appreciate small businesses can’t offer round-the-clock support but for a first order, paying extra for a tracked next-working-day service that hasn’t even moved is a real let-down.
Leaving 2 stars for now, purely on the shipping experience. I’m genuinely happy to update this once the order arrives and things are put right the pieces themselves looked lovely and I want to give an honest, fair picture.
2026年6月10日
自発的なレビュー
Solace Jewellery からの回答
Hi Alice,
Thank you for your feedback, and we're sorry to hear about your experience.
I can see that our Customer Service team has now reached out to you via email with further details regarding your order. We sincerely apologise for any delays and understand how disappointing this must have been, especially as this was your first order with us and you had paid for an expedited delivery service.
If you need any further assistance or have any additional questions, please don't hesitate to get in touch. We're always happy to help.
Kind regards,
Kerry
The Solace Jewellery Team
Solace Jewellery からの回答
Hi Lauren,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Fantastic company
Fantastic company. Fast and efficient. I unfortunately had an issue with the piece I ordered and e-mailed them.
They responded straight away and issued a full refund with no qualms.
I will definitely order again.
Great service
2026年5月19日
自発的なレビュー
Solace Jewellery からの回答
Hi Michelle,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Excellent jewellery
Excellent jewellery, no more sore ears, the flat backs are great for sleeping in, after 40 years of trying !!!!
Well done Solace. 5* service.
2026年5月11日
自発的なレビュー
Solace Jewellery からの回答
Hi Karen,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Thrilled to be wearing earrings again after a decade!
I've two sets of earpiercings & have been unable to wear earrings for over a decade due to sensitivity & infection issues. They even troubled me without earrings! So I researched if there was anything I could use & read about implant quality titanium. I bought from Solace, treated & tended to my piercings as if they were freshly done, & wore a couple of pairs of Solace implant quality titanium studs for 6 weeks solid - no problems! Amazing! Since, I've bought several more pairs, sticking to the titanium. I am absolutely thrilled to be able to wear earring jewellery again, swapping studs & hoops no problem.
The order was fine & customer service good - all arrived well packaged, etc.
Totally recommend this site - thank you Solace!
2026年4月10日
自発的なレビュー
Solace Jewellery からの回答
Hi A.P,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Fast shipping
Fast shipping. AMAZING deal for 4 pairs of earrings and a jewellery case for £40 which should have been about £105. The earrings are so cute and good quality. Would definitely shop here again. Thank you.
2026年5月8日
自発的なレビュー
Solace Jewellery からの回答
Hi Chloe,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Love the Jewellery
Love the 2 necklaces, earrings and bracelet. No reaction to any of the jewellery and great classic peices. Service quick and efficient. Will buy again.
2026年4月24日
自発的なレビュー
Solace Jewellery からの回答
Hi V CP,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Fantastic!
I really recommend these earrings; they're super cute, don't irritate me when I'm sleeping, and show no sign of tarnish after over a month of constant usage! Not to mention they arrived really quickly too!
2026年4月8日
自発的なレビュー
Solace Jewellery からの回答
Hi Ruano,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
I love Solace earrings
I love Solace earrings. I started buying them for my daughter after she’d just had her ears pierced as they have the cutest designs and she was getting sore ears with other earrings.
I still love them but they have gone up a little in price so I don’t buy them quite so frequently.
The flat backs are great and much more comfortable than butterflies but my daughter lost one of the backs, unfortunately they aren’t very cheap to replace and you obviously can’t use butterflies instead so the earrings are now unwearable until I order more backs.
Overall though lovely quality and lovely earrings for adults and kids.
2026年5月11日
自発的なレビュー
Solace Jewellery からの回答
Hi S.Pemberton,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Solace Jewellery からの回答
Hi Emma,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
The only place I buy jewellery from
The only place I buy jewellery from. I trust the metal won't make me go red and scratch EVER, I love the styles, the prices are good value and when I've needed help from customer services, they went above and beyond. I've ordered three times. These are the most comfy earrings I've ever owned and the metal is pure.
2026年4月23日
自発的なレビュー
Solace Jewellery からの回答
Hi Nicky,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Every order arrives within a couple of…
Every order arrives within a couple of days and is always to a high standard. I would definitely recommend ordering. My go to place for gifts 🎁
2026年4月21日
Solace Jewellery からの回答
Hi Hel,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
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