I read so Many reviews about these earrings as her previous earrings made he ears very painfully and they weren’t healing up very well , so I thought I would try these so bought a bundle of 3 pairs... もっと見る
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レビュアーのコメントを見てみましょう
Gorgeous earrings. Ordered 3 pairs and they are all lovely. No irritation whatsoever. Delivered quickly and presented beautifully. Very pleased and will be purchasing more in the future. Thank you.
Ordered some earrings for my wife. She was over the moon with them for her birthday. Had a problem with delivery, but absolutely not solace jewellery’s fault as they sent it the same day. Spoke with c... もっと見る
企業が回答しました
I love the range of earrings and the deal to get 4 for £45 with a jewellery box was great value. Delivery was great too. My only issue is the flat back earrings - maybe it’s because I’ve never used th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Solace Jewellery was born to solve a problem. Millions of people worldwide struggle to wear jewellery without pain and irritation due to sensitive skin and metal allergies. Every single piece of jewellery we sell is hypoallergenic, meaning allergy-safe. We do this by using metals that do not release the harmful alloys that people are most commonly sensitive too. Not only is all of our jewellery comfortable to wear all day long, it's also tarnish free so it will not turn green or fade, and it's safe to wear in the shower, swimming, at the gym. In fact, most of our customers wear it 24/7. The best part is, it's affordable and our designs will stand out in any jewellery box, making it the perfect jewellery for everyone.
連絡先
Ridgeway Court, LU7 4SF, Leighton Buzzard, 英国
- 02031466644
- customerservice@solacejewellery.co.uk
- solacejewellery.co.uk
4.7
優良
847件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer needs to pay for returns/exchanges
I ordered the chain which was incredibly short around the neck. In order to get a refund or exchange you need to pay for the shipping. Waste of money.
2026年3月7日
自発的なレビュー
Solace Jewellery からの回答
Hi Huckle,
Thank you for taking the time to leave your feedback.
I’m really sorry to hear that the chain was shorter than you expected, we do include the measurements on our description so I would like to look into this further for you and have requested information.
As a small business, we do ask customers to cover the return postage for refunds or exchanges. Once we receive the item back, we’re more than happy to send out the exchanged item to you free of charge.
We completely understand it’s frustrating when something isn’t quite right, and we’ll do our best to make the exchange process as smooth as possible for you.
Please let me know if you’d like to go ahead with an exchange and I’ll share the return details.
Kindest Regards,
Kerry
Solace Jewellery
Customer Care Team
Starting to think this is a scam after…
Starting to think this is a scam after reading reviews and looking at comments on instagram. My order turned up and I was disappointed with the size and quality of the earrings so started a return. Not an easy process and now having to wait for further instructions on how to return the items. Not holding out much hope for ever getting a refund.
2026年3月5日
自発的なレビュー
Solace Jewellery からの回答
Hi Julie,
Thank you for your feedback, and we’re very sorry to hear that the product did not meet your expectations.
We apologise if the return process has felt inconvenient. Our team reviews each return request and will provide the necessary instructions as soon as possible so the item can be sent back and processed for a refund.
We truly appreciate your feedback and will continue working on improving the experience for our customers.
Kind regards,
Bohdan
Solace Team
Amazing jewellery
Amazing jewellery, sent items so quickly and love the flat back studs. Also brought their mystery bundle and such amazing quality items. Every item packaged in their own pouch, would make perfect gifts.
2026年3月2日
自発的なレビュー
Solace Jewellery からの回答
Hi Nikki,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Great items…
A friend recommended Solace to me and my kids and I have to say I really like them. The items are very nice and very good quality. I love the fact that they have hypoallergenic ear tings for my kids too :))
2026年2月28日
自発的なレビュー
Solace Jewellery からの回答
Hi Sandra,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Absolutely beautiful products and…
Absolutely beautiful products and excellent customer service. I love these earrings and the flat back earrings, I have super sensitive ears and these are perfect, and cause me no irritation even when I wear them continuously. Customer service is also excelled and went above and beyond to resolve a small issue I had. So impressed with this company
2026年2月26日
自発的なレビュー
Solace Jewellery からの回答
Hi Fiona,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
This is now my go-to for all my…
This is now my go-to for all my jewellery. I have no issues with sore or red ears. The earrings are great and I have 5 piercings in each ear. The necklaces are also super. Highly recommend. I have been a repeat customer for almost 2 years. I have used their customer service and they make it so easy! A great company to deal with.
2026年2月2日
自発的なレビュー
Solace Jewellery からの回答
Hi Hannah,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
I've ordered several pieces from solace…
I've ordered several pieces from solace now and I've loved everything so far. Usually even gold and silver earrings make my ears sore but solace jewellery doesn't. I'm over the moon that I can wear earrings again. I've had a couple of beautiful necklaces aswell. Thankyou solace
2026年2月3日
自発的なレビュー
Solace Jewellery からの回答
Hi Carol,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Lovely products
I have bought a few different items from Solace Jewellery now and have been happy with them all. Good quality they don’t tarnish and the colour stays beautiful.
2026年2月6日
自発的なレビュー
Solace Jewellery からの回答
Hi Llze,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Great if not too much detail on the earring
I found this company originally after my daughter had her ears pierced because I wanted better quality earrings and flat backs so she would be more comfortable than the earrings I would wear. After my daughter’s success I ordered some myself and with considerably more earrings than my daughter I ordered a few pairs and cartridge earrings. Overall I am really pleased and happy with them but am unable to give any more stars purely because one pair which is a flower with little diamonds for the petals. Which I loved! After a few months of wear (and I do wear every day and sleep in them) all the diamonds have fallen out of one and the other only has a few left. Aside from that I love the company and I would have ordered from them since I just wouldn’t get anything in that style as they don’t seem to last well with everyday wear.
*** Update after this review the company reached out to me and have now provided a replacement to my earrings they were extremely nice and very helpful in getting this resolved so changing to 5 stars because of this I have continued to order since my review and this is now my go to place for my earrings and jewellery if I could rate 10 I would !!! I would advise any issue to contact this company because they really do want you to have a good experience and genuinely care about their customers which is rare.
2026年2月20日
自発的なレビュー
Solace Jewellery からの回答
Hi Sara,
Thank you so much for taking the time to share your experience. We’re truly happy to hear that both you and your daughter have been enjoying your earrings and that the flat backs have been comfortable for everyday wear, that means a lot to us!
We’re really sorry to hear about the flower pair losing its stones, especially since they were a favourite. That’s definitely not the experience we want you to have.
Please send us an email with a photo of the earrings along with your order number, and we’ll be more than happy to look into this and arrange a replacement for you.
Thank you again for your honest feedback and for your continued support, we truly appreciate it!
Kind Regards,
Kerry
Solace Jewellery
Customer Care
Highly recommend!!
I’ve ordered numerous times off this website and I’m very happy with every single item!
The products are brilliant, shipping is fast, they have a great loyalty scheme (I’ve received free earrings and money off vouchers) and never had an issue.
This is now the only shop I will purchase earrings from for not only myself but also my young daughter.
The flat back earrings are perfect for her for school/ activities and I prefer them now too as they are so comfortable but all of their earring are fantastic!
Highly recommend to anyone who is thinking about purchasing!
2026年2月20日
自発的なレビュー
Solace Jewellery からの回答
Hi Laura,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Fabulous company to deal with
Fabulous company to deal with. I love everything I have ordered from Solace. Good quality pieces.
2026年2月13日
自発的なレビュー
Solace Jewellery からの回答
Hi Jacqueline,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
I love this company
I love this company! I've bought so many pieces from them and I love them all! I have sensitive ears but I can wear the earrings all day every day. The pieces look exactly as they do in the pictures and none have tarnished. It's so easy to order (a little too easy...!) and delivery is so quick. This sounds a little silly, but one of my favourite things is how easy it is to peel the delivery label off the packaging! It makes it so much easier to recycle the packaging. Thank you Solace keep up the good work!
2026年2月18日
自発的なレビュー
Solace Jewellery からの回答
Hi Hannah,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Lovely jewellery that does not…
Lovely jewellery that does not irritate. I have bought for myself and daughter and as gifts for her friends. There are often good discounts available, as well as freebies
2026年2月20日
自発的なレビュー
Solace Jewellery からの回答
Hi Margaret,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Great items!
Great items. They do not irritate my ears at all, even when worn for a long time. Quick postage, friendly service. I don't use anywhere else now. Glad I found this company.
2026年2月20日
自発的なレビュー
Solace Jewellery からの回答
Hi Kelly,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Quick delivery lovely necklaces bought…
Quick delivery lovely necklaces bought for presents. Solace always deliver excellent customer service. Very pleased.
2026年2月20日
自発的なレビュー
Solace Jewellery からの回答
Hi Ian,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
I really love Solace Jewellery
I really love Solace Jewellery. Great pieces at a great price. I have so many pieces already and always looking to add to my collection. My friends are always asking me about my jewellery and where it's from.
2026年2月16日
自発的なレビュー
Solace Jewellery からの回答
Hi Holly,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Love these earrings for my daughters
Love these earrings for my daughters. Others have made their ears sore but Solace earrings are always great. They’re great value (kids used their pocket money to buy their own in the sale) and a good quality. We especially like the flat backs for comfort. Delivery was fairly swift and packaged nicely to fit through the letterbox.
2026年2月20日
自発的なレビュー
Solace Jewellery からの回答
Hi Emma,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Great price, totally wearable 24 hours a day
Charming stud earrings at an exceptionally good price. I have never had a moment's trouble with my lobes since switching to Solace earrings. Really quick delivery too. As usual, delighted by my purchase and the service provided by this great company
2026年2月18日
自発的なレビュー
Solace Jewellery からの回答
Hi Amanda,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Extremely happy
Very Happy with my daughter’s earrings the screw on studs have made such a difference as she was going through a stage of pulling out her butterfly studs. Now with the earrings from Solace she has not touched her earrings. Thank you so much!
2026年2月4日
自発的なレビュー
Solace Jewellery からの回答
Hi Jordan,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
I honestly thought it was too good to…
I honestly thought it was too good to be true when my sister sent me the link. The hoops arrived today and they are the most beautiful pair. Price is amazing, delivery is fast and packaging is beautiful. So glad I discovered solace jewellery and they will be my go to place for jewellery from now. Thank you xx
2026年2月14日
自発的なレビュー
Solace Jewellery からの回答
Hi Mahwish,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
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