Sola Wood Flowers レビュー 

Short version: Company advertises guarantees but doesn’t honor them. Colors are different from what you actually get and some flowers may be sent damaged. Customer service does reply within 24 hours, but cookie cutter replies.

More Details:
Other reviewers are accurate in saying deliveries are not shipping in the guaranteed time (and the business won’t work with you for refunds or do anything to make anything wrong right). They created a shipping label on the day it was supposed to ship so they could get around having to pay for my order as they said they’re not responsible for shipping but usps was still waiting for the package for several days after it supposedly shipped.

If you choose to order from them do so 6 months+ in advance so if you are one of the few who does get the replacement option you’ll have time to send it back and get your replacement before it’s needed.

Customer service has improved in sending responses quickly, though they’re all fluff responses that explain why they can’t refund or replace items with a closing line of “We’re here for you”. They’re there but that’s it. Not helpful.

My flowers came with one chipped and it had to be packed and sent that way as the missing chip wasn’t in the box. There were other minor issues with the bouquet I ordered but the biggest disappointment besides their failure to honor their guarantees was the burgundy color they sent was more of a dusty rose.

Overall a disappointment. If you have a picture in your mind of what you want the flowers to look like, best not to order from here unless you want to be disappointed.

Ordered a sample set and decided to purchase a set for wedding. Selected the color enhanced option, was not impressed with order. It arrived over a month later and was crammed in box. Boutonniere’s were in a bag crammed on top leaving one broken. Bouquet was very dull and even brown compared to non color enhanced sample flowers. After reaching out to customer service was told they couldn’t do anything to make it right or return for refund.

NO REFUNDS! NO RETURNS! NO LIVE SPOKESPERSON! Took 15 days from time of order to time of delivery. Can't cancel and can't return.

Unresponsive and unhelpful customer service. Expect shipping delays and policies that are unfavorable. Please don’t be misled by the influencer ads on social media (Instagram). I was distraught the 2 weeks leading to my wedding since they would not deliver the flowers. Instead I bought a (much) cheaper bouquet from Amazon which was pretty enough.

I tried to order from them twice, both times my tracking information showed waiting for pickup from the facility and the customer service email kept telling me it shipped(LIES). They don't actually send anything for free if it's late! If your order is lost or not shipped they try to replace it or give you a gift card they don't actually give you money back. THEY KEEP LYING saying it's shipped but refused to give new tracking information on the replacement. Never actually got my order. This place is a joke. TAKE YOUR BUSINESS ELSEWHERE.
SAVE YOUR MONEY!

DO NOT ORDER FROM THIS COMPANY! Customer service will ignore you and refuse to help you. The have a 15 day return policy that they do not disclose until you need to make a return or exchange, but the flowers aren't scheduled to be delivered until a month later. They only gave me half of my $1550 order and insisted I recieved them all, but I did not. Would not take a return or send me the rest of my order because it was outside of the 15 days. How was I supposed to know I wouldn't get my entire order when they weren't delivered until a month later? I was cheated out of the flower budget for my niece's wedding. IT'S A SCAM DO NOT ORDER FROM THIS COMPANY!

I previously ordered my husband’s boutonniere and my officiant’s flowers from Sola Wood Flowers, and they were beautiful. Because of that positive experience — and because the company advertises a “gets to you or your money back” guarantee — I confidently placed another order for custom corsages for my May 17 wedding, believing there would not be a time crunch.

Unfortunately, although the order was marked shipped on May 11, the estimated delivery date became May 22, after the wedding had already taken place.

What disappointed me most was the customer service response. Rather than acknowledging that wedding flowers arriving after the wedding makes the product unusable for its intended purpose, I was repeatedly told they only guarantee processing time and referred back to their terms and conditions. No refund or accommodation was offered despite the advertised guarantee.

I understand shipping delays can happen, but wedding items are date-sensitive, and I expected better communication and customer service from a company I had trusted and happily ordered from before.

I purchased the Luxe Daisy collection for my wedding, including the bridesmaid bouquet, garland, and assorted flowers for my cake. When the order arrived, it looked nothing like the photos online. I understand slight color variations can happen, but these were completely different flowers altogether.

When I contacted customer service, I was told they had run out of the daisy used in the arrangement and substituted a different flower without ever contacting me for approval. Their solution was either to remake the bouquet with the same incorrect flowers or offer store credit. Considering my wedding is right around the corner, neither option was acceptable.

Later, they claimed the correct flowers were back in stock and said they would send replacement daisies so I could swap them out myself. While I was already unhappy with that solution, I agreed because they refused to issue a refund. The replacement package arrived — and it was STILL the wrong flower.

After reaching out countless times trying to resolve the issue, I even offered to return everything at my own expense in exchange for a full refund. They refused and insisted they did nothing wrong.

Changing a customer’s wedding order without permission and then refusing to correct the mistake is unacceptable. This has been one of the worst customer service experiences I have ever dealt with, especially for products meant for such an important day.

I rarely leave reviews, but brides deserve to know before ordering. Buyer beware.

Sola wood flowers have single handily ruined my wedding planning and have just made me not even want to walk down the aisle. The flowers look terrible, they smell awful, they arrived late and damaged and you can’t hardly get ahold of customer service and when I finally did I’m so serious they basically told me “tough luck” on the $600 plus dollars I spent on ALL my wedding flowers and won’t do anything to help me or fix the problem. I now cannot get flowers for my wedding because I can’t pay another couple hundred dollars and they won’t even get here in time for my May wedding. I am devastated and ultimately heartbroken because I now won’t have flowers for my wedding. These people are disgusting and have taken a part of my wedding that I cannot get back and I will think of this every time I look at my photos or think of my wedding. They should be shut down and thrown in jail. Absolutely disgusting people…

The flowers are nice, but if anything goes wrong, don't expect to any help. Their customer service is snarky and unhelpful. I contacted them once for an order update and was told I was being impatient. The second time I got a damaged product and was told "oh well" basically.

They took over 10 days to send me my order. My event came and passed. Customer service is not helpful and nothing can be returned. Do not buy

Definitely do not recommend. The majority of flowers were either not cut into petal shapes, making the whole flower look square, or just completely crushed. I ordered them pre-dyed and one of the pinks smelled TERRIBLE, even 5ft away. I contacted them for a return but they refused, said to use baking soda to help with the smell and when I tried to push further with photos of all the damaged flowers they wanted me to give an exact count of every damaged flower and said the way they look is 'normal'.

Order was not on time for wedding. We knew about 2 weeks in advance that it would not arrive on time and they couldn't do anything about it, couldn't refund our order. They have pretty useless customer service and lots of stupid rigid policies. We were out $900

Extremely frustrated and disappointed!! We won’t have the corsages by this weekend’s wedding. 😭
Ordered first week of February. Somehow they “lost” the tracking order. Had to resubmit still in February with their PROMISES over and over that these will get to us in time. The order still says being fulfilled and now they won’t even call me back. I have been very nice to them during this process too. Why lie to me and leave no time for making other plans?

Absolutely terrible and borderline deceptive practices. We ordered a bouquet, they took over a month to ship, and when it arrived, a lot of the flowers were broken, missing petals, and the wrong color. We tried to fix it and ordered yellow sunflowers (the ones in the bouquet were broken and not colored), which took another month. When they arrived, they were on fact not sunflowers, and smelled worse than a poop sewer water. That was the breaking point with them. We contacted them and they said they won't do anything about it because we didn't reach out within 15 days of getting the orders. Only 15 days and they take months to send them! This is also in the fine print in a drop-down on their website, not when you're ordering, which is a deceptive trade practice. In that same drop down, it says they'll replace broken flowers, which of course they're not doing.

Avoid the headache of dealing with them and the headache the smell gives you, and go with a better company for your flowers. This place is dooky!

Good product & reasonable pricing. But misleading & confusing lead time. Followed by terrible customer service. When ordering corsages & boutonnières for 60 people, I entered the event date (with 34 days lead time). Pkg arrived 4 days after it occurred. They take zero responsibility, would not refund or accept a return, nor any help at all. They should have clearly spelled out their ship-by date when I ordered. We had no flowers for 60 students at a formal event. And no recourse. Only order if you have lots of cushion time and are willing to endure infuriating customer service if anything goes wrong.

I had an extremely disappointing experience. It took approximately one and a half months for my order to be prepared and shipped. In addition, I paid for expedited UPS/FedEx (2–3 day) shipping, yet the package was scheduled to be sent via USPS and was arriving in 10 days. Meaning I am going to receive my orders a few days before the wedding.
The long production delay, combined with the failure to use the shipping method I paid for, is unacceptable.
Extremely stressed and disappointed. I wish I never ordered from them!
Unfortunately, I cannot recommend Sola Wood Flowers based on this experience. If you are prepared to wait several months and do not mind waiting until the last minute, you may proceed; otherwise, I would suggest considering other options.

I placed an order in January for the Sunflower Daze bouquet (check it out on their page) and I ordered custom colors for the arrangement. I even paid extra for them to build it for me because I wanted it perfect. Sunflowers were my mother's favorite and since she is no longer with us, it was my way of having a part of her with me. While I did receive my order, my sunflowers were ivory!!! I contacted customer service and was informed that the colors on the website are for demonstration purposes only and that my custom colors were used. I reminded here that I ordered the Sunflower Bouquet and while I customized the remaining flowers in the bouquet, any reasonable person would expect the sunflowers to be yellow...it's the sunflower bouquet. Instead of honoring their policy of "DEDICATED TO SATISFACTION If you're not 100% happy with your purchase, we'll work with you to make it right," she began to argue with me...to the point were I stated that I would just have to dispute it with my bank!!! I then attempted to leave a review on the page just so that future brides will know that #SunflowerDaze does not mean you will get yellow sunflowers...I wish someone had informed me, but customers cannot leave reviews on the page. It appears that the company cherry pick reviews that are only favorable to them!!!! A google search revealed true reviews and I caution every bride to read them before purchasing. The company is not honorable and you will not be satisfied with their customer service. They do not care about the customer; this one of example of many clearly shows.

Unfortunately, my experience mirrors a lot of others here. I placed an order on December 27th/2025 for a medium bridal bouquet - and had them assemble it for me. In the order form youre given 5 color choices. I chose three of one specific color (black) because I wanted the majority of the bouquet to be black. And then with the remaining 2 choices I added gray and burgundy. Hoping they would basically be accent colors (2/5 of the bouquet). I FINALLY received my order today (February 3rd/2026), opened it up and first thing I noticed was that the 3 colors were all in there in equal numbers. So NOT majority black like i ordered.
Second thing I noticed was nearly all the flowers that were closest to the top of the box are damaged. Broken, paint missing etc. Now.. I think with some time and patience I could fix these up good enough that you wouldn't notice. But still, I didnt want more work to do.
I also noticed that the extra $10 I paid for the vibrant dye (or whatever they call it) went to waste. They used the same dye i would have gotten had i not paid the extra fee.

I sent a text msg to customer support asking about these issues. Their response was to do what I had already explained I did on the initial order (fill 3 color options in with the same color), showing they either didnt read, or didnt understand what i wrote. When I told them I had done that already and got what I got. They then said to just order flowers separately and build it myself.

So.. no apology for THEIR screw up. No help with fixing it. No nothing. Just getting told to order more and try again.

Not happy about that. Id save your money and go elsewhere.

I do have an aside point to anyone still wanting to risk it though... I didn't get what I ordered, they were damaged and customer service sucks. But I have to say, even still, the flowers are very pretty. Ill likely just put them in a vase on my kitchen table. Im just really disappointed that I'm back to square one with my bridal bouquet with the deadline looming. And out nearly $100 (CAD).

I ordered the free sample because I wanted to see the quality before ordering for a wedding. Paid only the shipping, Never received the product but they won't refund me the shipping because they said it shipped. They are aware that I never received the product because on the shipping it shows I never received. If you need them for a wedding, go elsewhere. If I can't get the samples, how will it be for orders?