Sola Wood Flowers レビュー 

I ordered the free sample because I wanted to see the quality before ordering for a wedding. Paid only the shipping, Never received the product but they won't refund me the shipping because they said it shipped. They are aware that I never received the product because on the shipping it shows I never received. If you need them for a wedding, go elsewhere. If I can't get the samples, how will it be for orders?

Beautiful flowers! I ordered 200 flowers (random assortment)and stems, 100 of them raw, along with 50 pre-dyed in wheat and another pre-dyed 50 in blue. Also ordered pre-arranged flowers to attach to an arch. They arrived on time, in tact, with the colors as expected. It was very simple to glue to the stems, and they provide easy to follow video instructions on the website. And they will last! Suggest: #1 getting free samples beforehand to ensure the color is what you want #2 researching the website for information #3 when ordering, adding the option to soften the flowers (makes it easier to attach the stems). Very pleased with the outcome and HIGHLY recommend!

ZERO STARS

Do not order from Sola Wood Flowers. This company is unreliable at best and dishonest at worst.

I ordered 3” Classic Daisy flowers and my order confirmation was correct. When my order arrived on January 20, I instead received 1.5” Autumn Sunflowers — a completely different product.

The flowers were packaged in plastic bags grouped by 20, and each bag was labeled “Autumn Sunflower,” with the name crossed out using black Sharpie. This was not a simple mistake or mislabeling — it appeared to be a deliberate attempt to hide that the wrong flowers were sent.

They advertise 2-day shipping, yet I placed my order on January 8 and didn’t receive anything until January 20.

Customer service was just as bad. I called twice, waited roughly 20 minutes each time, and was sent to voicemail. When they finally responded by email, they misrepresented the issue as “missing items,” even though the problem was clearly that they sent the wrong product.

After this experience, I checked the Better Business Bureau. According to the BBB (screenshot available), Sola Wood Flowers is not accredited, has an F rating, and shows over 150 complaints, with 148 marked as failures to respond. Unfortunately, my experience fits that pattern exactly.

This was a time-sensitive order, and instead of accountability, transparency, or urgency, I experienced delays, deflection, and what felt like intentional deception. Based on this experience, I would not trust this company with any important or deadline-driven order.

Save yourself the stress and shop elsewhere.

Terrible company and customer service. Received poor quality products with broken flowers and a bouquet that looked nothing as described. Chair decor looked like something from dollar tree. Missing table runner. Broken flowers revived for cake topper and customer service has done nothing but run me around in circles. They said no returns after 15 days but it took me almost 6 weeks to even get the crappy product. They have an F and terrible reviews on the BBB too

Absolutely would not recommend
If I could leave 0 I would I ordered a bouquet early October for my wedding at the end of Oct no where did it say it would take over two weeks in fact it said fast shipping which is why I ordered. I got an email from them 2 weeks later that said they would start working on my flowers and I would get it by October 31st I immediately messaged them which mind you is ridiculous in itself it took them several days to respond. I told them to cancel my order as my wedding was October 26th and the flowers would be useless. I paid 170.96 for my bouquet and two diy ones they told me since they started working on my flowers they could t cancel my order!!!! If I would have known it would take nearly two weeks for them to even start working on my order I would have never ordered their website should have in big words shipping is not fast it will be a month before you get your custom order!! Now I'm 2.5 months later trying to dispute the charge and to make it worse I paid in full and they took another 43 dollars out and said I owe on affirm even though my bank account shows I already paid. I'm so livid right now, I've literally never experienced this horrible of customer service I've never disputed anything in my life. My wedding was supposed to be happy and I shouldn't have had to stress about my flowers and the whole time I scrambling trying to find another bouquet when I already paid 170 I had to spend more money I didn't have because I already reached my budget for my wedding!! I do not recommend anyone buy from them unless you want shitty service and a company who doesn't put customers first and make it right

DO NOT ORDER!!!! My order never shipped (tracking shows still at facility and not picked up). Customer Service won’t give me a refund, only a credit plus 10% which will not even get me my original order because they won’t honor the sale prices when my order was placed on 11/11/25. Terrible customer service and now I have to dispute the charges with my credit card company.

I’m extremely disappointed with this company. I placed an order for my wedding over the weekend—when they weren’t even open—and emailed moments after placing it to request a few changes. Instead of helping, I was told the order was “already in production.” How is that even possible? This was a DIY order, meaning someone actually has to prepare it, and the business was closed the entire time. The explanation makes absolutely no sense.

I was simply trying to add items for my wedding, and instead of receiving understanding or assistance, I was met with zero flexibility and poor customer service. Rather than acknowledging the timing or making any effort to help, they gave an excuse that doesn’t add up at all.

This is not how you treat customers—especially those ordering for something as important as a wedding. I will be disputing the charge with my credit card company, and future customers should think twice before ordering.

DO NOT BUY. They turned off google reviews and leave only 5 star ratings on their sites and push out fake ads. Granted I impulse purchased quickly, but i spent $100 for $25 worth of Michaels products and a crafts project with no way to return. If i wanted a kids craft project i would have gone down the street, i wanted professional, nice flowers for the wedding - what an epic waste of money. Their overhead is insane

My flowers didn’t arrive for my wedding. I asked for a refund and they refused.
I had paid for fast, 3 day shipping and over 2 weeks later, still nothing.
Do NOT use this company!

I loved all my flowers once I received them. They were beautiful, soft, vibrant and everything I wanted.

Fake and unrealistic product looks nothing like the photos. This company messed up my order twice and I had to pay for their mistake. The flowers came damaged and when I contacted them for a refund I was only met with contempt. It’s ten days until my event and all they are replying with are excuses about mistakes on their end. I don’t know how this company is still in business. Their contact email is disconnected and their phone waiting times are obscure. DO NOT WASTE YOUR TIME & MONEY!! Extremely misleading advertising and unwarranted guarantees. $400 down the drain to denied money based off of “illustrations.”

Probably the worst customer service I have ever received. I placed my order July 30. The order was delivered September 9. Are you busy wedding planning time I did not get a chance to look through the delivery until September 30. After reviewing my order, i discovered I did not receive all of the items or possibly received incorrect items. Many of the flowers and prepared bouquets were smashed and damaged. I reached out to customer service the evening of 9/30/25. (20 actual days after receipt, 17 working business days since they are closed Sundays) After a 45 minute hold, I was asked to send an email or text. Then was advised I had exceeded their 15 day policy. There has not been anyone request a full explanation of what the problem with my order is or what possible resolution would be. The only response I can get is you are over 15 days so it’s not our problem. What a fabulous way for them to build repeat customers. At this point I have only ordered half of the flowers I needed. I may just chalk it up to a loss and go in a completely different direction Disposing of the flowers purchased from sola and starting a new elsewhere. Reviewing options and going to contact my credit card company to see if I can request a refund since what I ordered was not delivered.

My best friend paid $150 for her bridal bouquet, and they literally smell like rotten fish and urine. They told her that they should just smell musty and to let it sit out. Well, it's been sitting out 3 weeks in the garage, and the smell hasn't gotten any better
After we updated them telling them the smell was still terrible and she couldn't walk with these on her Wedding day without smelling terrible, they only offered to cover priority shipping for her and she could order a new bouquet at full price.No discounts no refund no replacement. They hide all the negative reviews and comments.

Ordered the Wild Style Romance Bridal Bouquet in the Build It For Me option. The bouquet arrived damaged and did not match the picture. After a lengthy email exchange where I sought to return the item for a refund because the quality was lacking and the item did not match the advertised picture, I was told they don't do refunds and could remake the bouquet but couldn't guarantee it would look like the bouquet advertised as those are for "inspiration only" which is crap - how would anyone order anything with any degree of confidence if the photo is for inspiration only? I reluctantly agreed to them shipping a replacement which the Customer Service rep assured me they'd personally see that it was better quality and more closely resembled the advertised product. NOPE! A completely smooshed flat pancake bouquet arrived with an even more damaged front flower and still not matching the photo they advertised! Can't even leave a review on their site to let others know how awful this company is...what a joke!

Horrible customer service, they say 24 hrs , nope only 10 working hours if they even get to phone or text. You can’t get anything done once they get your money

When I saw the DIY option on the order page, I thought it meant assembling the bouquet once it arrives. Only to find that they send a bunch of raw wood flowers and a few bottles of paint and you will have to dye the flowers yourself. Who on earth has time to be dyeing flowers while in the midst of planning a wedding? The worst part is that it took 3 weeks to be delivered and they DO NOT offer refunds or returns. Absolutely the worst purchase I have made in a long time

I placed my order in May 2025. It didn't arrive until July, and the products were damaged and subpar. When I told the business about the issue, they offered me little to no restitution. I then reminded them that I paid extra for their product protection, and I was finally told they would replace the damaged items. They assured me it would be processed quickly with expedited shipping.

I was first told my replacement order would ship July 11th. That didn't happen.

I was then told my order would ship July 21st. That didn't happen.

Their "customer service" has gotten less and less responsive, and each response offers the same generic response, "sorry for the delay, we appreciate your patience," blah blah blah.

They are offering no further information. They are not standing behind their product, or their word.

Horrible experience! Beware!!! This company is a joke (just look at the Google reviews)... I ordered items to test out the company for my wedding... we ordered the Gardenia groom boutineer... first they were delivered super late and had to buy real flowers for the event. They would not offer any kind of support or willingness to address the issue. Only said there was a shipping delay and they did their part by giving rhe items to usps. (Which their site never had a tracking number) finally after getting a tracking number from them in said usps was waiting for them to give usps the items. I tried explaining this which they kept denying liability. After the items were delivered they were not like the pictures! Dark red in the Pic but light in person, then the light white and ivory were dark colors. Truly horrible product and customer service, I bet all these good reviews on their fb is bots... ill be following up with my card for a dispute.... just look at their Google reviews.

zero help when I called their customer service
They are not willing to let me return the items i did not order, and part of the order was not available and they were supposed to issue me a credit over 10 days ago

Inaccurate customer service/NOT dedicated to customer satisfaction
Beware if you do not have a month to wait for your order look elsewhere. I placed an order on May 19th and did not receive it until June 27th (The day before my daughters wedding). I made several previous phone calls and was informed each time that my order was shipping on June 13th and my request to have a supervisor call me back would be honored. I did not receive a call from a supervisor until July 9th, after I made several other requests via email. The supervisor was unsympathetic and repeated the same phrase I heard prior "the order was shipped within 19 business days as stated on our website". VERY UNHELPFUL!!