Spoke to Matt today after my vehicle was in a collision and even though my car is possibly being written off his attitude towards customer and how he goes about this is brilliant. the situation wa... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
Appalling donât listen to you, trying to say Iâm responsible for an incident I was actually at work so was not me. Correspondence from them does not relate to the calls they make. I was insured with g... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experi... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
åœè©²äŒæ¥ã«ããèšè¿°
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
é£çµ¡å
Lysander House , BS10 7TQ, Bristol, è±åœ
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3.9
ã»ãŒæºè¶³
622件ã®ã¬ãã¥ãŒ
顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
ãã®äŒæ¥ã¯ãããžãã£ãããã¬ãã£ãããåããã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 93ïŒ ã«åçããŠããŸã
éåžž1é±é以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
Spoke to Matt today after my vehicleâŠ
Spoke to Matt today after my vehicle was in a collision and even though my car is possibly being written off his attitude towards customer and how he goes about this is brilliant. the situation was a lot easier to deal with due to how matts customer service skills.
He is real asset to the company
Thanks again
2026幎6æ24æ¥
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your interaction with one of our agents â we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Somerset Bridge Limited ããã®åç
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
â ââââ
â
ââââ
Claim Reference: MT966820
My experience with Somerset Bridge Group has been disappointing due to poor communication and a failure to respond to customer enquiries.
I first contacted them regarding this claim on 27 May 2026 and had to chase for a response on 05 June 2026. I eventually received a reply on 10 June 2026 confirming that their file had been closed and that the incident had been recorded as a non-fault accident.
On 10 June 2026, I emailed again asking a simple question: how I should declare the incident to future insurers and how I could obtain formal confirmation that the claim had been settled. I received no response.
I then sent a further follow-up email on 20 June 2026 asking exactly the same question and again received no response.
The issue is not the outcome of the claim. The issue is the complete lack of communication after the file was closed. Customers should not have to repeatedly chase for answers about how to declare a claim to future insurers or how to obtain proof of settlement.
If a company has time to close a file, it should also have time to answer reasonable follow-up questions from its customers.
Reference: MT966820
2026幎6æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Somerset Bridge Limited ããã®åç
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful and understanding of myâŠ
Very helpful and understanding of my situation. Exstreamly compassionate and offered further assistance.
2026幎6æ22æ¥
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your interaction with one of our agents â we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe Turned a Stressful Situation Into a Positive Experience
On Friday morning, I was involved in an accident. The other driver and I initially agreed to handle the matter privately, but given the circumstances, I was understandably worried about whether the repairs would actually be paid for. At the same time, I have been dealing with a lot of personal stress, with my dad currently in hospital and my mum being unwell. As a single parent, the financial impact of vehicle damage is also a significant concern.
As you can imagine, I spent Friday feeling extremely anxious and struggled to sleep that night. On Saturday morning, 20th June, I decided to contact my insurance company and was connected to Chloe.
I cannot praise Chloe highly enough. From the moment she answered the phone, she was kind, patient, reassuring, and incredibly helpful. She went above and beyond to support me, taking the time to listen to my concerns and guide me through the process. Although I was just another customer calling for help, she treated me with genuine care and compassion.
By the end of the call, the anxiety I had been carrying since the accident had significantly eased, and I felt so much better knowing I had someone knowledgeable and supportive helping me. Chloe is a true credit to your company and a real asset to your team. Excellent customer service can make a huge difference during stressful situations, and Chloe did exactly that for me.
I am extremely grateful for her help and professionalism. If there were a way to personally thank her, I would happily do so. Staff members like Chloe are invaluable, and I hope she receives the recognition she deserves.
2026幎6æ20æ¥
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your interaction with one of our agents â we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Amazing
I have had a very difficult time with AX and Chloe has taken the claim over from them, sorted everything out very smoothly so far & been very informative and reassuring that my situation is being treated as urgent. She has been amazing!!
2026幎6æ19æ¥
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your interaction with one of our agents â we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very pleasant agent who gathered factsâŠ
Very pleasant agent who gathered facts of collision and provided solution for repair
2026幎6æ15æ¥
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your interaction with one of our agents â we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Made me feel so welcome & was extremelyâŠ
Made me feel so welcome & was extremely helpful! I was so nervous at first but after a couple minutes I was made to feel at ease.
Flawless service
2026幎6æ15æ¥
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your interaction with one of our agents â we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your interaction with one of our agents â we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Pleasantly surprised.
I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experience. Very efficient, quick responses and paid out no problem. I am actually considering going to the insurance company Skippy when my renewal is due.
Special thanks to Linda who has been a joy to deal with and a true asset to the company.
2026幎6æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your interaction with one of our agents â we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Helpful efficient response
2026幎6æ10æ¥
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your interaction with one of our agents â we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I spoke with Jade
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'telephone agent', possibly even train others; if it was something she wanted.
I thought I'd leave her a note.
Thank you, Jade.
You made the process comfortable and helped relieve this one stress off the load I'm dealing with.
You're great at what you doing
Best wishes
Lia
2026幎6æ10æ¥
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your interaction with one of our agents â we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Ruby is the best
Ruby is the best! Very helpful, very kind, very positive!
2026幎5æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your interaction with one of our agents â we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Claim handling
Yesterday, I was involved in a serious accident and was understandably in a state of shock. I spoke with a lovely lady on the phone who handled the situation exceptionally well. She remained calm, patient, and understanding throughout our conversation, which was very reassuring during such a difficult time. She explained everything clearly and provided all the information she could, making the process much easier for me. It was a great comfort to speak with an advisor who genuinely understood the situation and dealt with everything in such a calm and caring manner. I am very grateful for her help and support.
2026幎6æ5æ¥
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your interaction with one of our agents â we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Appalling donât listen to you
Appalling donât listen to you, trying to say Iâm responsible for an incident I was actually at work so was not me. Correspondence from them does not relate to the calls they make. I was insured with go skippy so unsure why these people are calling me. I have told them I am currently at hospital daily with my terminally dad and still they proceed with calls ⊠go find the person who committed the offence maybe contact the police ?
2026幎5æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Somerset Bridge Limited ããã®åç
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Excellent customer service by Karon whoâŠ
Excellent customer service by Karon who was easy to deal with and a good listener as well as being extremely helpful
Thank you
2026幎5æ15æ¥
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Best best best
2026幎5æ15æ¥
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Emma &Adam your operation staff areâŠ
Emma &Adam your operation staff are well informed and sorted out all my issues and queries professionally and clearly as well as treating me with patience ð ð thankyou.
2026幎5æ14æ¥
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your recent interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Disgusting customer service
Rung through to claims as a designated speaker for my dad. Was belittled and huffed at. Even though I had done through security for myself and my dad then refused to listen or talk to myself. Talked over me and then hung up. Shocking customer service I would avoid
2026幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Somerset Bridge Limited ããã®åç
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Somerset Bridge Limited ããã®åç
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
äŒæ¥ã¯ãèªåæåŸ
ãä»ããŠã¬ãã¥ãŒãäŸé Œããããšãã§ããŸãããã®æ¹æ³ã§åŸãããã¬ãã¥ãŒã¯ãæ¬ç©ã®çµéšã«åºã¥ãããã®ã§ããã確èªæžã¿ã®ã©ãã«ãä»äžãããŸãã
ä»ã®çš®é¡ã®ã¬ãã¥ãŒã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã