Fabulous service provided by the team at Sort Refer and their suppliers, many thanks to everyone involved
企業が回答しました
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レビュアーのコメントを見てみましょう
SortRefer have always been a pleasure to deal with. Any query is never too much trouble. Lauren Angus is especially helpful and always answers any queries, with very speedy responses, which is what yo... もっと見る
企業が回答しました
Since referring Solicitor and Survey instructions through SortRefer the service provided has been spot on. If there are ever issues our Business Development Manager Jordan Tunnicliffe is always on han... もっと見る
企業が回答しました
Our regional support manager Lauren Angus is always super helpful and pro-active when called up and she is always quick to help where she can and provide a solution. She instils trust in referring Sor... もっと見る
企業が回答しました
企業情報
当該企業による記述
A free to use, online portal for Mortgage Intermediaries, for Conveyancing, Surveys, Wills and much, much more.
連絡先
Burdsall House, Derby Conference Centre, London Road, , DE24 8UX, Derby, 英国
- 0333 456 4567
- enquiries@sortrefer.co.uk
- sortrefer.co.uk
4.6
優良
361件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I always use Chadwick Lawrence
I always use Chadwick Lawrence
Beverley at Chadwick Lawrence is a very experienced conveyancer. She responds promptly to queries and communicates well with clients to achieve a timely and smooth completion.
2025年10月6日
自発的なレビュー
SortRefer からの回答
Thank you so much for your kind review and for taking the time to share your experience. We're really pleased to hear that you had a positive interaction with the solicitor involved.
The solicitor you’ve mentioned isn’t directly part of Sort Refer, but rather a member of our trusted panel of legal professionals. That said, we’re always glad to hear when one of our panel partners delivers a great service, as it reflects the quality and standards we aim to uphold.
Thanks again for your feedback. it’s always appreciated!😊
Dreadful
Dreadful. 3 re-mortgages took 4 months to complete no communication. No replies, constantly chasing.
Case handler repeatedly changing with no notice, asking for information after it had already been provided. Customers unhappy.
In fairness I have never experienced bad service in 8 years of referring but this just fell apart at the seams.
2025年10月7日
自発的なレビュー
SortRefer からの回答
Thank you for taking the time to share this detailed feedback, both positive and negative. While we are grateful that you have trusted us for eight years and acknowledged our usual high standard of service, we are concerned and to hear about your recent experience. We understand this caused significant frustration and disappointment for your customers.
We would truly appreciate the opportunity to learn more about this specific case and understand exactly what went wrong. Please could you email us at feedback@sortrefer.co.uk?
I have worked with Sort Refer for 4…
I have worked with Sort Refer for 4 years now and found them to be efficient and professional. Lauren Angus who is my point of contact is very responsive and quick to step in and offer help if needed. She has been a life line with some very complex legal cases I have had. Her support has been invaluable.
2025年10月6日
自発的なレビュー
SortRefer からの回答
We truly appreciate your long-term loyalty and this fantastic feedback!
It's great to know that Lauren Angus has been a lifeline for you. Her responsive help and support on complex legal cases is a perfect example of the professional, efficient service we aim to deliver. Thank you for recognising her hard work!
Amazing service!
We have been using Sort Refer for just over a year and can honestly say the service has always been great! Jordan is always on hand to help if anything is urgent and needs pushing along!
2025年10月2日
自発的なレビュー
SortRefer からの回答
Thank you for your kind words and continued support over the past year! We're so pleased to hear you've consistently received great service, and we'll be sure to pass your lovely feedback on to Jordan. We're always here to help and look forward to working with you for many more years to come!
Highly recommend
Since referring Solicitor and Survey instructions through SortRefer the service provided has been spot on. If there are ever issues our Business Development Manager Jordan Tunnicliffe is always on hand to help where he can. This has helped on a few cases that had stalled slightly with solicitors and clients were growing frustrated, but with Jordan’s actions the cases moved forward again and all issues were resolved. This is really important for us as Mortgage Brokers to ensure our clients journey is as smooth and stress free as possible. Would highly recommend.
2025年10月2日
自発的なレビュー
SortRefer からの回答
Thank you so much for your detailed and thoughtful feedback! We're delighted to hear that your experience with SortRefer has been so positive and that the service has met your expectations. It's fantastic to know that Jordan has been able to support you effectively and help keep things moving when challenges arise. We understand how important a smooth client journey is for mortgage brokers, and we're proud to be part of that process. Your recommendation means a great deal to us, thank you!
Excellent
SortRefer is a fantastic tool for mortgage brokers. It provides a wide range of quotes to suit all client situations, and the real-time case updates make tracking solicitor progress seamless. The platform is incredibly user-friendly, and the broker toolkit has become an essential part of my daily workflow. Clients consistently value the simple, informative documents they receive—helping build trust and clarity throughout the process.
On the rare occasions issues arise, Jordan Tunnicliffe is always on hand with prompt, helpful support, which makes all the difference for both my clients and myself as a broker.
Overall, it's a 10/10 from me!
2025年10月2日
自発的なレビュー
SortRefer からの回答
Thank you for such a glowing review! We're thrilled to hear that SortRefer has become an essential part of your daily workflow and that the platform's features are supporting both you and your clients so effectively. It's great to know the real-time updates and broker toolkit are adding real value, and that the client-facing documents are helping to build trust throughout the process.
We're especially pleased to hear Jordan has been able to provide timely and helpful support when needed. We’ll be sure to pass on your kind words to him. Your 10/10 means a lot to us, and we truly appreciate your continued support!
Outstanding service always
I am writing to express my appreciation for the outstanding service I consistently receive from Jordan Tunnicliffe at Sort Refer.
I have been using Sort Refer for just over a year to provide a valuable service to my clients, and I am consistently impressed with the professionalism and care Jordan demonstrates. He handles everything with great attention, and I always feel comfortable reaching out to him for any assistance I may need.
Jordan's dedication to excellent service truly stands out.
2025年10月2日
自発的なレビュー
SortRefer からの回答
Thank you so much for your kind words and continued support! We’re delighted to hear that your experience with SortRefer has been so positive over the past year.
Jordan’s dedication to service excellence is something we’re very proud of, and we’ll be sure to share your feedback with him. It’s always a pleasure to support brokers like you, and we look forward to continuing to work together.
We have been using Sort Refer now for…
We have been using Sort Refer now for over a year and the service and whole team have been amazing. Our BDM - Jordan - is always on hand to answer questions / queries any of the team have. Our client feedback has also been excellent on the service provided. Thank you from the whole team at Create Finance Ltd
2025年10月1日
自発的なレビュー
SortRefer からの回答
We really appreciate you taking the time to share this review! It's rewarding to know you've had an amazing experience using SortRefer. We'll be sure to pass along your praise to Jordan for always being on hand to support the Create Finance Ltd team. Consistent, high-quality service is what we strive for, and we're glad it's reflected in your excellent feedback.
Great Service and Support
I have used sort refer a number of times, pricing and service is always very good and on the odd occasion I have had an issue Jordan the business manager, is quick to react and ensure the solicitor is back on track, would definitely recommended.
2025年10月1日
自発的なレビュー
SortRefer からの回答
We truly value your continued business and appreciate you taking the time to leave this feedback! It's rewarding to know you've used SortRefer a number of times and find our service consistently good. We're proud to have Jordan on the team, who ensures any issues are quickly resolved. Thank you for your recommendation!
Quality Service
Since I started referring clients to Sort Refer, I’ve been blown away by the service provided, in particular from our Business Development Executive Jordan Tunnicliffe. Jordan is prompt in responding to queries and is always happy to help with any issues.
2025年10月1日
自発的なレビュー
SortRefer からの回答
Fantastic! Thank you for the wonderful review. We're thrilled that Jordan has been so prompt and helpful, and that the overall service for your referred clients has been so impressive. We appreciate your partnership!
So quick and smooth
2025年9月30日
自発的なレビュー
SortRefer からの回答
Thank you for the 5-star review! We're glad to hear everything went quickly and smooth. Just the way it should be! Looking forward to serving you again.😊
Recently worked with Becci on a matter…
Recently worked with Becci on a matter and found her to be excellent. Chasing a matter for me with their referred solicitors and ensuring that matters progressed nicely. Extremely grateful for her assistance.
2025年9月29日
自発的なレビュー
SortRefer からの回答
Thank you for taking the time to leave SortRefer a review! Its great to know Becci was so supportive in the progression of one of your cases. Thanks again! 😊
Becci was a great help with a case we…
Becci was a great help with a case we had so much trouble with. She tried her utmost to get the case over the line and we succeeded in the end, thanks Becci
2025年9月26日
自発的なレビュー
SortRefer からの回答
Thank you for leaving us a review! Its great to hear Becci and the team were able to support you so well when issues arose. We look forward to continued work with you. Thanks again!
Paul is always extremely responsive
Paul is always extremely responsive, both before instruction and throughout cases. The system itself is very user-friendly, with the notes facility making communication with solicitors quick and straightforward. I also find the progress tracker really useful for managing cases.
Quotes are always clear, competitive, and transparent. Range of options available for the client!
Highly recommend!
2025年9月24日
自発的なレビュー
SortRefer からの回答
Thank you for such a positive review! We're thrilled to hear that you've found the system user-friendly and that the notes facility and progress tracker are helping you manage your cases effectively. Transparency and choice are really important to us, so it's great to know the quote process is working well for you and your clients. We'll be sure to pass on your kind words to Paul, he’ll be delighted! Thanks again for your recommendation and ongoing support.
Lucy Lebas and her team were excellent…
Lucy Lebas and her team were excellent on both the recent cases they worked on for me. I would highly recommend her and the team to complete your conveyancing needs.
2025年8月13日
自発的なレビュー
SortRefer からの回答
Thanks so much for your review! It looks like this feedback might be for one of the firms on our panel rather than SortRefer directly, but we really appreciate you taking the time to share your experience. Thanks again!
Alexandra Adamson was just amazing
Alexandra Adamson was just amazing. I have been referring cases through sort refer and this is the first time, I felt that client's expectations were met through excellent communication between all involved.
Now I know if I get a Remortgage referrals I will be referring to Alex without a doubt!
2025年9月15日
自発的なレビュー
SortRefer からの回答
Thanks so much for your review! It looks like this feedback might be for one of the firms on our panel rather than SortRefer directly, but we really appreciate you taking the time to share your experience. Thanks again!
SortRefer からの回答
Thank you for taking the time to give us feedback on our service. It helps us a lot to know our clients are happy with the platform and the support we offer.😊
Thank you Malcolm Etchells & Sort Refer's support team!
Sort Refer is a great company to work with - the support team is very responsive; everyone who I personally have dealt with is friendly, supportive and patient.
My BDM Malcolm Etchells from Sort Refer is just amazing! Whenever I have questions, he always responds promptly and is very supportive when complicated situations arise.
Malcolm and the support team are the main reasons for us to choose solicitors, surveyors etc for our clients.
Thank you very much for your service and support!
2025年9月5日
自発的なレビュー
SortRefer からの回答
Thank you for taking the time to leave a review, it means a lot to the team and to Malcom to have their work recognised. Thank you for being a valued client of SortRefer! 😊
Seal of approval from Client and Broker
The mortgage client has expressed his gratefulness to Fidler & Pepper for the great communication and easy process in order to get the purchase of their new home sooner than expected and is very happy. As Broker on the case, I was always kept updated and as ever have found the experience working with Fidler & Pepper as very professional and friendly and will continue to recommend their services to future clients.
2025年8月29日
自発的なレビュー
SortRefer からの回答
Thank you for your review! We're pleased to hear the legal firms on the SortRefer panel continue to excel in the work they do for our clients. We'll be sure to pass this on to Fiddler & Pepper.
Excellent service from Waleed Raza at…
Excellent service from Waleed Raza at Gorvins Residential LLP.
Thank you very much.
2025年8月7日
自発的なレビュー
SortRefer からの回答
Thank you for your feedback, SortRefer are the intermediatory for a panel of law firms, we can pass on your review to Gorvins.
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