Sous Chef レビュー 353

Sous Chef からの回答

2025年9月4日

Hello Nat,

Thank you so much for your kind words. We’re delighted you found enamel roasting dishes that are the perfect fit and hope they help create many happy meals in your kitchen. We really appreciate you taking the time to share your experience.

Best wishes,

Lucy

Sous Chef からの回答

2025年9月4日

Hello Tim,

We’re sorry to hear about your disappointment. To clarify, we don’t offer VAT-free shopping for customers in the Channel Islands, though the business does meet all relevant taxes and duties. We also regret the delay with your order, and our customer service team has helped to correct this for you. We hope your items are enjoyed and that your next experience with us is a smoother one.

Best wishes,

Lucy

Sous Chef からの回答

2025年9月4日

Hello Margaret,

Thank you so much for your lovely review. We’re thrilled to hear that our ingredients have added something special to your cooking and helped create joyful moments with your loved ones. It’s especially wonderful to hear how much you’re enjoying the Donna Elvira chocolate - we agree, it’s a real treat! We feel very grateful for customers like you and look forward to sharing more culinary delights with you.

Best wishes,

Lucy

Sous Chef からの回答

2025年9月4日

Hello Dr Catriona,

Thank you for taking the time to share such a thoughtful review. We’re delighted to know that Sous Chef has become a trusted place for both your everyday essentials and special foodie gifts. It’s wonderful to hear that our range of products and customer service have made a positive impression over the years. We truly appreciate your continued support and look forward to helping you discover more culinary inspiration in the future.

Best wishes,

Lucy

Sous Chef からの回答

2025年8月8日

Hello Taryn,

Thank you so much for your kind words! We’re really glad we could sort this out quickly for you. Your recommendation means a lot to us - we’re always here to help!

Best wishes,

Lucy

Sous Chef からの回答

2025年8月5日

Hello Tracy,

Thank you so much for your lovely review! We're so glad you've found a simple way to send thoughtful gifts to your loved ones in the UK - it’s not always easy from NZ, so it’s great to hear it’s working well for you.

Really appreciate you pointing out the quick responses too - you deserve helpful service, and we're happy to be part of making things easier.

Thanks again for your continued support!

Best wishes,

Lucy

Sous Chef からの回答

2025年7月23日

Hello Raynor,

We're really sorry to hear about your experience, and we completely understand how frustrating this must have been - especially when you were ordering a gift. Unfortunately, your request got caught in our automated chat system, and for that, we sincerely apologise.

Our customer service team has now stepped in and resolved the issue for you. We truly appreciate your patience and are grateful you brought this to our attention for improvement.

If there’s anything more we can do to help make this right, please don’t hesitate to reach out.

Best wishes,

Lucy

Sous Chef からの回答

2025年8月5日

Hello Kate,

Thank you so much for your kind review! We’re really glad to hear your order arrived quickly and that you were happy with the produce - though we’re sorry one item didn’t make it in perfect condition.

It’s great to know our customer service team was able to help quickly and make things right.

We look forward to hearing from you again!

Best wishes,

Lucy

Sous Chef からの回答

2025年7月16日

Hello Paul,

Thank you so much for your kind words and continued support! We're sorry to hear about the courier issue, but we're glad we could make it right quickly. It means a lot to us that you’ve been a loyal customer over the years - and we love hearing that you’re always discovering new things to try.

Best wishes,

Lucy

Sous Chef からの回答

2025年7月16日

Hello Jeanine,

Thank you so much for your thoughtful and generous words. We're truly grateful to be part of your go-to for special ingredients and gifts, and it means a lot that you’ve taken the time to share your experience. While we always hope everything arrives perfectly, we're glad we could quickly make things right with the wine glass. Thank you for being such a valued part of our community!

Best wishes,

Lucy

Sous Chef からの回答

2025年7月14日

Hello Sarah,

Thanks so much for your lovely review — we’re really glad to hear everything arrived safely and that you were happy with the quality and service. It means a lot to know the experience lived up to your expectations. Hope to see you back again soon!

Best wishes,

Lucy

Sous Chef からの回答

2025年7月14日

Hello John,

Thank you so much for your lovely review! We're really happy to hear you’re delighted with your purchase — and that both the quality and service hit the mark. It means a lot to the whole team to know your experience was such a positive one. We truly appreciate the recommendation and hope to welcome you back again soon!

Best wishes,

Lucy

Sous Chef からの回答

2025年7月14日

Hello Tom,

Thanks so much for taking the time to write this — and for being such a loyal customer. We’re really sorry your parcel was lost; that’s never what we want to happen. But we're glad we could step in quickly and get things back on track for you. It means a lot to know you felt supported — that’s exactly what we’re here for. Looking forward to sending you more delicious ingredients soon.

Best wishes,

Lucy

Sous Chef からの回答

2025年7月16日

Thank you for your feedback - we're truly sorry for the experience you've had.

While some time is occasionally needed for couriers to investigate and locate a parcel, we completely understand how frustrating it is when an order appears to be stuck with no clear update. I can see that my colleague reached out with resolution options, but we appreciate this still fell short of expectations.

I’ve tried to call you today to follow up further, to help put things right. Please don’t hesitate to get in touch if there's anything more we can do.

Sincere apologies again, and thank you for your patience.

Best wishes,

Lucy

Sous Chef からの回答

2025年7月14日

Hello Pamela,

Thank you so much for your kind words! We’re truly sorry your order didn’t arrive in perfect condition, but we’re so glad our team was able to make it right quickly. It means the world to us that we could help make Father's Day a little more special for you. Your support and trust mean everything — we can’t wait to welcome you back again soon!

Best wishes,

Lucy

Sous Chef からの回答

2025年6月30日

Hello Rose,

Thank you for your kind words and understanding. We're glad we could help resolve the issue quickly for you. We appreciate your patience, and your support means a lot to us.

Best wishes,

Lucy

Sous Chef からの回答

2025年6月30日

Hello Christine,

Thank you so much for your kind words and understanding! We're so glad we could get things sorted quickly for you. It means a lot to hear that you value our service and our range of products - we work hard to make the hard-to-find a little easier to enjoy. Thanks again for your support!

Best wishes,

Lucy

Sous Chef からの回答

2025年6月30日

Hello David,

Thank you so much for the wonderful review! We're delighted to hear your first experience with us was such a positive one - from the website and packaging to the speed of delivery. We truly appreciate your support and look forward to welcoming you back for your next order!

Best wishes,

Lucy

Sous Chef からの回答

2025年6月30日

Hello Claudia,

Thank you so much for your lovely review! We're so happy to hear that you and your mother are enjoying the French Rosemary oil - it really is a special one. It’s wonderful to have you both coming back, and we’re thrilled to be part of your kitchen adventures.

Best wishes,

Lucy

Sous Chef からの回答

2025年6月30日

Hello Bill,

Thank you so much for your kind words. We're really glad Gracie was able to help - we'll be sure to pass on your thanks. It means a lot to have your confidence and support.

Best wishes,

Lucy