Sous Chef are a first class company offering excellent products which arrive as fast as light. If something goes wrong they are right there to help, even when the problem is the courier and not them,... もっと見る
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Excellent service, I would highly recommend Sous Chef! Alongside with the huge variety of products that they offer, I find the recipe section on their website fantastic!
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This is a great site with excellent fools and just about any item you can think of connected to the food industry. Just be careful as I almost bought from sourced-UK which is a scam site and nothing t... もっと見る
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I have used Sous Chef now a few times and I will continue to do so. The product is second to none. Really amazing quality. Delivery is prompt and very carefully packed, so nothing can get damaged dur... もっと見る
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4.4
優良
353件のレビュー
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Terrible company
Terrible company. I ordered first thing on thursday for next day delivery and paid for that service. Still sat here a week later with no delivery and missed the event i needed it for. The “customer service” is AI and useless. Avoid.
2025年11月13日
自発的なレビュー
Sous Chef からの回答
I’m very sorry to hear about your experience and the frustration this has caused. I would just need a little more information to help resolve this. Please contact me (Lucy) directly at hello@souschef.co.uk
with your order number, and I’ll personally look into this further. While we sometimes use AI to assist with communication, our goal is always to provide timely and helpful responses. I’m sorry to hear it may have missed the mark on this occasion, and I look forward to assisting you!
Best wishes,
Lucy
Sous Chef からの回答
Hello Eddison,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and that our team could be helpful. Your feedback means a lot to us, and we look forward to assisting you again in the future.
Happy cooking!
Lucy
Exceptional customer service and fantastic products
Excellent customer service follow up, and of course great products!
2025年11月11日
自発的なレビュー
Sous Chef からの回答
Hello Emma,
Thank you very much for your kind words! We’re delighted to hear you were pleased with our customer service and happy with our products. Your support is greatly appreciated, and we hope to continue exceeding your expectations in the future.
Best wishes,
Lucy
I recently bought 4 pizza plates
I recently bought 4 pizza plates! They were absolutely gorgeous! This company have some really lovely and interesting products and great gift ideas and the customer service is excellent. Thank you so much
2025年11月11日
自発的なレビュー
Sous Chef からの回答
Hello Sue,
Thank you so much for your wonderful review! We’re thrilled to hear you love your pizza plates and appreciate our range of products and gift ideas. Your kind words about our customer service mean a lot to us. We’re delighted to have customers like you and hope our products continue to bring joy to your home!
Best wishes,
Lucy
Speedy service and a good price
Speedy service and a good price for the mushroom knife
2025年11月10日
自発的なレビュー
Sous Chef からの回答
Hello Martin,
Thank you very much for your review. We’re delighted to hear you were pleased with the prompt service and good value of your mushroom knife. Your feedback is greatly appreciated and happy cooking!
Best wishes,
Lucy
I recommend!
Was a bit suspicious because the product I order was cheaper than on other website (mocha), but it turned out all fine!
2025年11月3日
自発的なレビュー
Sous Chef からの回答
Hello Marie,
Thank you so much for your review! We’re thrilled to hear everything went well. We always aim to offer great quality at good value, so it’s wonderful to know you’re happy with your order. Enjoy, and we hope to hear from you again soon!
Best wishes,
Lucy
Excellent customer service and luxury products …
I ordered a couple of Christmas Panetonne (which by the way are the best!) and one of the tins was dented. However when I emailed customer service they were so kind and very prompt in sending another as it was a gift. It's so unusual these days to have that personal touch! I would definitely shop with you again! Thanks
2025年11月4日
自発的なレビュー
Sous Chef からの回答
Hello Becks,
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the panettone - they truly are something special! We’re also very glad we could quickly put things right. Providing that personal touch is something we care deeply about, so your kind words really mean a lot to us.
We look forward to welcoming you back again!
Best wishes,
Lucy
Great customer service
One of the items arrived damage from transport and it was very quickly resolved. In fact, the email response to my concern was within minutes, very rare these days with notifications often at least 48 hrs etc. Replacement item shipped within the hour.
Great customer service!
2025年10月31日
自発的なレビュー
Sous Chef からの回答
Hello Heike,
Thank you so much for sharing your experience! We’re really glad we could sort this out so quickly - it’s always our goal to make things right, especially when it’s an unexpected hiccup. Your kind words about our service truly mean a lot to the team.
We look forward to delighting you again soon!
Best wishes,
Lucy
Love these guys!
Have ordered before and loved my orders, but their handling of an issue I had recently is why I’m reviewing so highly! Had ordered from them but unfortunately, it hadn’t arrived. They then sent the same order( minus one thing which was out of stock but was refunded)out express delivery to me. They were so kind, quick and helpful during the entire conversation, highly recommend them!
2025年10月20日
自発的なレビュー
Sous Chef からの回答
Hello Lindsay,
Thank you so much for taking the time to share your experience! We’re thrilled to hear you’ve enjoyed your previous orders, and we’re especially glad we could quickly resolve the recent issue for you. We always aim to make things right and it’s wonderful to know our team could help promptly and kindly.
Thank you for recommending us - it truly means a lot!
Best wishes,
Lucy
Order didn’t arrive but they send me a…
Order didn’t arrive but they send me a replacement immediately!! very good customer service
2025年10月21日
自発的なレビュー
Sous Chef からの回答
Hello Grace,
Thank you for your recent order and we’re so glad we could sort this out quickly for you! Your kind words really make our day - we can’t wait to help you discover more culinary treats soon.
Best wishes,
Lucy
Cake dome
I ordered a glass cake dome and the dome arrived with a delay and with the glass being blown faulty on one side, the team at Sous chef were so accommodating that they asked if I could send some photos to take a look at the problem and were so apologetic and offered a refund or replacement without me having to faff on send a bulky glass item back. I was very impressed with their service and patience, certainly a great company!
2025年10月14日
自発的なレビュー
Sous Chef からの回答
Hello Bal & Bambi,
Thank you so much for your lovely feedback! We’re thrilled that, on this occasion, we could make things a little easier and truly appreciate your patience. It’s wonderful to hear our team could address the issue quickly and positively, and your kind words mean a great deal to us.
Best wishes,
Lucy
Customer service was very helpful when…
Customer service was very helpful when I accidentally gave the wrong address for an e-voucher. They sorted it quickly to make sure he had it for his birthday. Will definitely shop again.
2025年10月14日
自発的なレビュー
Sous Chef からの回答
Hello Janet,
Thank you for your lovely review! I'm so glad we could help, and we hope your recipient had a wonderful birthday. We also hope they enjoy exploring our website and discovering just the treats they’ve been hoping for.
Best wishes,
Lucy
Customer service is excellent
Customer service is excellent. I love the range of products from Souschef - really unique and great quality. I’ve bought for myself and also gifts over the years and I’ve always been happy with the quality of products and the service.
2025年10月9日
自発的なレビュー
Sous Chef からの回答
Hello Elaine,
Thank you so much for your wonderful feedback! We’re delighted to hear you’ve enjoyed our range of unique products and that both our service and quality have consistently met your expectations. It means a lot that you’ve chosen us for yourself and for gifts over the years - we truly appreciate your continued support!
Best wishes,
Lucy
Order process easy to use
Order process easy to use - website easy to navigate. My order was completed and I was in receipt within less than 24 hours. Item arrived well packaged and looks exactly as described on their website. Haven't opened yet - so cannot comment on the item purchased. Will deal again - Many thanks for such a prompt and excellent customer experience.
2025年10月3日
自発的なレビュー
Sous Chef からの回答
Hello Alyson,
Thank you so much for sharing your experience! We’re thrilled that our website made ordering straightforward and that your item arrived quickly and securely. We hope you enjoy it once you open it, and we can’t wait to welcome you back for more carefully selected kitchen favourites.
Best wishes,
Lucy
Truly great company!
Souschef hasn't changed since I first bought from them many, many years ago. Great products, great service, quick and helpful. My wishlist for Christmas has started already...
2025年9月30日
自発的なレビュー
Sous Chef からの回答
Hello Marge,
Thank you so much for your kind words! It’s wonderful to hear that we’ve been part of your kitchen favourites for so many years. We’re thrilled that our products and service are still hitting the mark, and we’re excited to see what ends up on your Christmas wishlist this year!
Best wishes,
Lucy
Incredible company
Incredible company - Extremely fast delivery (paid for 2-3 days) and arrived the next day! Wonderful items, I purchased four Ichendorf Milano glasses and all arrived perfectly packaged and safe. Highly recommended
2025年9月26日
自発的なレビュー
Sous Chef からの回答
Hello Yasmin,
Thank you so much for your kind review! We’re thrilled to hear your Ichendorf Milano glasses arrived safely and that our delivery exceeded your expectations. It’s wonderful to know you’re enjoying your new items, and we really appreciate your recommendation - we can’t wait to hear from you again soon.
Best wishes,
Lucy
Amazing customer service
Have used Souschef several times and they always excel in their customer experience and service . The quality of their products is superb and reasonably priced . I will certainly continue to use them
2025年9月27日
自発的なレビュー
Sous Chef からの回答
Hello Katie,
Thank you so much for your wonderful review! We’re delighted to hear that our products and service have consistently met your expectations. It truly means a lot to us to have your support, and we can’t wait to continue helping you find more favourites from our range.
Best wishes,
Lucy
Great customer service to back up great stock.
Sous Chef stock some really great kitchen items. Delivery is very fast and efficient. Pretty much next day without fail even without paying for next day. Customer service is really good. I had a problem with a faulty oil and a lovely lady called Gracie from customer service sorted it quickly, without a fuss. Will be buying from them again.
2025年9月15日
自発的なレビュー
Sous Chef からの回答
Hello Hannah,
We’re so pleased to hear you’re enjoying our kitchen items! It’s wonderful that our delivery has been reliable and that Gracie could help resolve the issue with your oil. Thank you so much for your kind words - it really means a lot to us, and we look forward to welcoming you back.
Best wishes,
Lucy
Excellent Vendor
Very quick service and great communication. There was a small issue with our order and Sous Chef customer service was outstanding. I would definitely recommend and use them again!
2025年9月19日
自発的なレビュー
Sous Chef からの回答
Hello Heather,
We’re thrilled to hear about your experience! It’s wonderful that our quick service and clear communication made a difference, and that we could resolve the issue with your order. Thank you so much for recommending us - we can’t wait to welcome you back soon!
Best wishes,
Lucy
I bought two gorgeous glasses from Sous…
I bought two gorgeous glasses from Sous Chef but one arrived broken. I emailed the customer service and they got back to me within minutes apologising and saying that due to the glasses no longer being in stock they have fully refunded me. Such a good sign of a lovely company, would highly recommend buying from here. Plus all the items are super cool!
2025年9月9日
自発的なレビュー
Sous Chef からの回答
Hello Katie,
Thank you so much for your lovely review! We’re truly grateful for your kind words and thrilled to hear you’re enjoying our carefully selected glassware and kitchen items. It means a lot to us that you’d recommend Sous Chef, and we can’t wait to welcome you back to discover even more favourites.
Best wishes,
Lucy
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