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Excellent service, I would highly recommend Sous Chef! Alongside with the huge variety of products that they offer, I find the recipe section on their website fantastic!
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This is a great site with excellent fools and just about any item you can think of connected to the food industry. Just be careful as I almost bought from sourced-UK which is a scam site and nothing t... ãã£ãšèŠã
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I have used Sous Chef now a few times and I will continue to do so. The product is second to none. Really amazing quality. Delivery is prompt and very carefully packed, so nothing can get damaged dur... ãã£ãšèŠã
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4.4
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Sous Chef are a first class companyâŠ
Sous Chef are a first class company offering excellent products which arrive as fast as light. If something goes wrong they are right there to help, even when the problem is the courier and not them, they take care of everything.
2026幎5æ4æ¥
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Sous Chef ããã®åç
Hello B. Miller,
Thank you for taking the time to share your positive experience. Itâs wonderful to hear you are enjoying our range of products and our service. Cheers to many more delicious meals ahead!
Best wishes,
Lucy
Excellent service
Excellent service, I would highly recommend Sous Chef!
Alongside with the huge variety of products that they offer, I find the recipe section on their website fantastic!
2026幎5æ14æ¥
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Sous Chef ããã®åç
Hello Monika,
Thank you so much for the 5-star review! I am pleased to hear youâre enjoying both our product range and our recipe collection. Our team puts a lot of love into sourcing unique ingredients and creating dishes to match, so itâs wonderful to know theyâve been helpful to you.
Happy cooking!
Lucy
Very good service and price
Order arrived on time and was very well packaged. The Red Boat fish sauce was the best price I could find online. Will use again if the price stays competitive.
2026幎5æ5æ¥
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Sous Chef ããã®åç
Thank you so much for your feedback!
Itâs wonderful to hear that your order arrived safely and right on schedule. We take a lot of pride in making sure everything is tucked away securely in its packaging.
We were also so happy to see that our pricing stood out to you during your search. Itâs always a win when we can help our customers get their favourite essentials like Red Boat fish sauce at a great value.
We look forward to hearing from you again soon!
Best wishes,
Lucy
This is a great site with excellentâŠ
This is a great site with excellent fools and just about any item you can think of connected to the food industry. Just be careful as I almost bought from sourced-UK which is a scam site and nothing to do with this one.
2025幎7æ22æ¥
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Sous Chef ããã®åç
Thank you so much, Maria, for your kind words about our range of tools! We are delighted to be your top choice for your culinary needs. To help ensure you are always shopping securely with us, please remember to only place your orders directly at www.souschef.co.uk
We look forward to hearing from you again soon!
Best wishes,
Lucy
Great people gave me a refund when iâŠ
Great people gave me a refund when i had made a mistake will certainly use them again
2026幎4æ22æ¥
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Sous Chef ããã®åç
Thank you so much for the 5-star review!
We appreciate your kind words. We understand that mistakes can happen, so our team made it a priority to process your cancellation request and refund promptly to ensure a smooth experience for you. We look forward to hearing from you again!
Best wishes,
Lucy
Very responsive
Very responsive. Products quality as described
2026幎4æ16æ¥
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Sous Chef ããã®åç
Hello Tiana,
We really appreciate you taking the time to share your experience! Itâs great to know the products hit the mark and that we could get back to you quickly. Happy cooking!
Best wishes,
Lucy
Great experience from start to finish
Great experience from start to finish. The customer service was excellent; when the chili oil I ordered was unavailable, they personally emailed me within 24 hours with great alternatives. Delivery was smooth with clear communication throughout, and the products themselves were outstanding quality. Highly recommend!
2026幎4æ9æ¥
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Sous Chef ããã®åç
Hello Hannah,
Thanks for the glowing review! I'm so happy we could help you find a great alternative to the chili oil and that everything arrived safely.
So glad the delivery was a breeze and youâre loving the quality. Enjoy the goods - hope they add a good kick to the next dinner!
Happy cooking!
Lucy
Good response to customer complaint
Following a disappointing failure to deliver a package in time for Easter, Sous Chef reached out to apologise and refunded the product and shipping fees. Their courier service let them down (and their first response to my complaint was from their AI customer service bot and was unhelpful). But when their people got involved they resolved the issue quickly and with kindness. Things go wrong but good companies find ways to fix them - nice job Gemma.
2026幎4æ2æ¥
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Sous Chef ããã®åç
Hello Su,
Thanks so much for your feedback and patience!
I am sorry to hear about the delivery mishap with DPD over the Easter break. While we sometimes use AI to assist in communication, our goal is always to provide timely and helpful responses. Iâm so sorry it missed the mark this time.
Iâm really glad Gemma was able to jump in the moment we got back to get everything sorted for you. Iâll be sure to pass on your lovely comments!
Best wishes,
Lucy
AVOID AT ALL COSTS!!!
AVOID AT ALL COSTS!!!! I ordered some goods on the website. 10 days after my order, the parcel supposed to be delivered by Evri has not arrived. It is advertised on the Sous Chef website and confirmed in the email that the order is expected to be delivered within 2/3 working days. I eventually received the goods 11 days after my order. The customer service did reply and apologised but I have not received any explanation for this delay. They did not read or understood my message; although the parcel was delivered before Easter, it was delivered to late to give the gift to the person I wanted to offer it ⊠This is appalling service and misleading delivery timeframes advertised by this Company.
2026幎3æ31æ¥
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Sous Chef ããã®åç
Hello Francois,
Thank you for your updated feedback. Please accept our sincerest apologies for the delay with your order; I am very sorry to hear that it arrived too late for your gift exchange. This is certainly not our usual level of service.
While your order was despatched promptly from our warehouse, it encountered an unexpected delay at the courier's local depot. As soon as we were made aware of the issue, our team worked hard to track the parcel down and help resolve the issue.
I will be reaching out to you directly to investigate your experience further and provide additional support to make this right.
Best wishes,
Lucy
Second to none
I have used Sous Chef now a few times and I will continue to do so. The product is second to none. Really amazing quality. Delivery is prompt and very carefully packed, so nothing can get damaged during transit and the one time I had a small issue when trying to place an order online, I received help late Friday evening (cannot remember exactly but believe it was 10pm). All in all my favourite online shop!
2026幎3æ14æ¥
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Sous Chef ããã®åç
Hello Sina,
Thank you for sharing your experience! We are delighted that you are pleased with the quality of our products and our transit packaging. Providing timely support is a priority for us, so weâre glad we could help you out that Friday evening. We truly appreciate your continued support!
Best wishes,
Lucy
Very good selection and quick
Very good selection, very good delivery and great customer service
Would use again
2026幎3æ11æ¥
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Sous Chef ããã®åç
Hello Jordann,
We really appreciate the kind words! Itâs great to know we checked all the boxes for you. Thanks for choosing us, and we look forward to hearing from you again.
Best wishes,
Lucy
Fantastic first order
tl;dr
Excellent experience with Sous Chef. Wide range of quality kitchenware, fast free next day delivery, well packaged using sustainable materials. I would definitely order from them again.
I recently placed a fairly large order with Sous Chef including Japanese cups and mugs, chopsticks, a Hinoki chopping board and a ceramic honing rod. The range available on the site is excellent, particularly if you are looking for more specialist or Japanese kitchen items that are not always easy to source in the UK.
I ordered at around 8pm and the parcel arrived the very next day via DPD, with free delivery. That level of speed, especially when ordering in the evening, was impressive.
Everything was very well packaged and clearly packed with care. The use of sustainable packaging was also good to see and felt consistent with the brand.
A nice extra touch was a free self branded culinary newspaper included in the box. It is not something you expect, but it adds a bit of personality and makes the overall experience feel more considered rather than just transactional.
Overall a very smooth experience from ordering to delivery. Good product range, fast dispatch, careful packaging and thoughtful presentation. I would happily recommend Sous Chef and will use them again.
2026幎2æ10æ¥
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Sous Chef ããã®åç
Hello Steve,
Thank you so much for your wonderful review! I'm pleased to hear you had such a positive experience with us and that our range of specialist kitchenware, next-day delivery, and sustainable packaging hit the mark.
Itâs great to know the extra touches, like the culinary newspaper, added to your experience - our team loves making each order feel thoughtful and personal. We really appreciate you taking the time to share your feedback and recommend us.
We look forward to welcoming you back for your next culinary adventure!
Best wishes,
Lucy
Loyalty scam
Pretty poor company, loyalty clearly isn't rewarded nor valued.
Won't be shopping there nor endorsing them any longer either.
Over the last 5 years I have probably spent more than ten grand with them. Draw you in with "points to redeem" but you can only do so in £25 increments. And those vouchers are only valid for 6 weeks.
You need a degree in IT to figure out what is/isn't a reward.
Clearly the whole loyalty scheme and points thing is rubbish.
Classic bait and switch.
Won't tell you any of this until like me you are over £400+ worth of "rewards" deep that you'd have to spend another few grand redeeming.
All in all it leaves a really sour taste in the mouth.
Ironic as they bill themselves as the go to stop for top chefs.
Clearly not.
30 years in the game and I think 6 using them as a go to resource for so many things I won't shop with them again.
Really sad to see. But don't shop here nor think that your loyalty will be rewarded. Clearly it's a scam.
Avoid them and use amazon or any other resource.
I have stopped recommending them to all customers in my shop now as well.
Be warned!
2026幎3æ2æ¥
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Sous Chef ããã®åç
Hello David,
Weâre sorry to hear youâve been frustrated with our loyalty programme â we really value your support over the past five years and the trust youâve placed in us.
We always aim to make our rewards system clear and straightforward. Full details are available here: https://www.souschef.co.uk/pages/rewards
When claiming a reward, customers are clearly prompted about expiry dates and available options to help make informed choices. Our team has also advised multiple times to explain how the system works and is always happy to assist further.
While weâre unable to combine multiple rewards into a single larger discount, our one-reward-per-order policy is designed to keep the programme fair and consistent for everyone. Weâre happy to continue supporting you in making the most of any outstanding rewards and to ensure you fully understand the options available.
We hope this helps clarify things, and please know we are in touch to advise further and assist wherever we can.
Best wishes,
Lucy
I recently sent a couple of thank-youâŠ
I recently sent a couple of thank-you gifts which, for reasons unfathomable, the courier was unable to deliver. I contacted Sous and they responded promptly, dispatching replacement items at no additional cost and resolving what had become a rather vexing situation swiftly, professionally, and without any fuss.
I was equally grateful for their willingness to include a personal gift note at no extra charge - a small but thoughtful gesture that added a genuine sense of care to the experience.
It is rare to come across customer service that feels both efficient and human. The whole process left me feeling valued as a customer rather than simply processed as an order number.
I look forward to ordering my panettoneâs from them and, in the meantime, will happily continue browsing their site for delightful finds â from jars of scrumptious chilli sauces to beautifully crafted ramen bowls.
(Order No: 1261364/1261361/1255143)
2026幎2æ20æ¥
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Sous Chef ããã®åç
Thank you so much for taking the time to share your experience - we really appreciate it. It means a lot to hear that we were able to turn a tricky situation around and that the personal touches, like the gift note, made a difference. Your kind words are much appreciated!
Weâre looking forward to helping with your panettone order and hope you continue to enjoy discovering more of our products.
Best wishes,
Lucy
Expiration date same as delivery arrived :/
Good quality products, even though they are pricey. I ordered for the first time and among other products I ordered corn tortillas. They arrived today, with an expiration of today....very dissapointed and won't be buying again from them.
2026幎2æ25æ¥
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Sous Chef ããã®åç
Thanks so much for your first order and for your kind words about the quality. Iâm so sorry to hear about the corn tortillas arriving with an expiry date of the same day. I completely understand how disappointing that must have been.
Thatâs definitely not the experience we want for our customers, and weâd love the chance to look into this and put things right. When you have a moment, could you please email us at hello@souschef.co.uk with your order number?
Weâll check this with our team straight away and do our best to sort it for you as quickly as we can.
Best wishes,
Lucy
Great company, canât recommend enough
These are great I buy ingredients and kitchenware. Always a professional service ( always buying long pepper, about to place an order) canât recommend enough . Fast dispatch, well packaged ingredients and utensils always arrive in the condition I would expect
2026幎2æ5æ¥
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Sous Chef ããã®åç
Hello Jason,
Thank you so much for your kind words! Weâre thrilled to hear youâre happy with both our ingredients and kitchenware. Itâs great to know that everything arrives just as expected - it really means a lot to our team.
We canât wait to get your next order of long pepper out to you! Thanks again for recommending us so highly.
Best wishes,
Lucy
Lost delivery and no response/help
Lost Parcel, Zero Help
My parcel never arrived - Evri has had it as out for delivery for days and I canât get help from anyone. No response from Sous Chef, no help from the courier, and Iâm left with nothing.
Iâve contacted both multiple times.
Really disappointed as used to love Sous Chef but this has been an awful experience so wonât be a returning customer. Still hope I can get a refund.
1/5
Updated rating as issue now resolved- wish I didnât have to chase in the first place.
2026幎2æ5æ¥
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Sous Chef ããã®åç
Hello Ellie,
Weâre so sorry you were let down by the courier! Our friendly team has been in touch to get everything sorted, and weâre glad itâs now resolved. Thanks so much for your patience -we really appreciate you giving us the chance to make it right.
Best wishes,
Lucy
Amazing company
Amazing company! I had a problem and the way they dealt with it is exceptional. I wish all companies were as professional and honest as the Sous Chef. Thank you guys!
2026幎1æ31æ¥
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Sous Chef ããã®åç
Hello Iwona,
Thank you so much for your wonderful review! I'm thrilled that we could resolve the issue for you and that our team made a positive impression. We truly appreciate your support and look forward to hearing from you again soon!
Best wishes,
Lucy
Excellent company
Excellent company. Interesting/rare products. Quick delivery and always well packed. Had an issue with an item Iâd ordered and the staff were helpful, polite and generous in remedying the problem.
2026幎1æ23æ¥
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Sous Chef ããã®åç
Hello M.R,
Thank you so much for your kind words! I'm thrilled to hear you enjoy our products and that our team could help make things right when needed. Your support means a lot to us, and we look forward to delighting you with more unique finds in the future!
Best wishes,
Lucy
What an amazing company
What an amazing company. I needed a ravioli roller and cutter, ordered it on Tuesday and Wednesday it was here. Fantastic quality and a great price. I will use them time and time again.
2026幎1æ21æ¥
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Sous Chef ããã®åç
Hello Paul,
Thank you so much for your lovely review! I'm thrilled your ravioli roller and cutter got to you so quickly and that youâre happy with it. We really appreciate your support and look forward to helping you with your future kitchen adventures - weâll be here whenever you need us!
Best wishes,
Lucy
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